Hire the best Zendesk Specialists in Makati City, PH
Check out Zendesk Specialists in Makati City, PH with the skills you need for your next job.
- $10 hourly
- 5.0/5
- (10 jobs)
With over 10 years of experience in customer service and nearly 4 years as a virtual assistant, I am well-equipped to provide exceptional support to your valued customers. Throughout my career, I have honed my communication and problem-solving skills, enabling me to handle customer inquiries and resolve issues efficiently. I pride myself on my ability to understand customer needs and consistently surpass performance metrics as a customer service representative. Even in challenging situations, I maintain a positive attitude and handle them with grace and professionalism. My virtual assistant experience has further developed my ability to work independently, prioritize tasks, and meet deadlines with minimal supervision. I am proactive in identifying and addressing issues and always willing to go the extra mile to ensure tasks are completed accurately and on time. I am enthusiastic about contributing my expertise and adding value to your business. Thank you for considering my application.Zendesk
Amazon Seller CentralAmazon FBACustomer ServiceRechargeCustomer SupportShopifyManyChatWooCommerceIntercomEnglish - $7 hourly
- 5.0/5
- (18 jobs)
𝐇𝐢𝐠𝐡𝐥𝐲 𝐦𝐨𝐭𝐢𝐯𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐫𝐞𝐬𝐮𝐥𝐭𝐬-𝐨𝐫𝐢𝐞𝐧𝐭𝐞𝐝, 𝐈 𝐞𝐱𝐜𝐞𝐥 𝐢𝐧 𝐛𝐨𝐭𝐡 𝐭𝐞𝐚𝐦 𝐬𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐚𝐧𝐝 𝐢𝐧𝐝𝐞𝐩𝐞𝐧𝐝𝐞𝐧𝐭 𝐞𝐧𝐝𝐞𝐚𝐯𝐨𝐫𝐬. 𝐖𝐢𝐭𝐡 𝐚 𝐩𝐫𝐨𝐯𝐞𝐧 𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐨 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭𝐥𝐲 𝐦𝐚𝐧𝐚𝐠𝐞 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐩𝐫𝐢𝐨𝐫𝐢𝐭𝐢𝐞𝐬, 𝐈 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭𝐥𝐲 𝐝𝐫𝐢𝐯𝐞 𝐭𝐨𝐰𝐚𝐫𝐝𝐬 𝐚𝐜𝐡𝐢𝐞𝐯𝐢𝐧𝐠 𝐠𝐨𝐚𝐥𝐬 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞 𝐚𝐧𝐝 𝐩𝐞𝐫𝐬𝐞𝐯𝐞𝐫𝐚𝐧𝐜𝐞. ✅ 𝐄𝐦𝐚𝐢𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭(Gmail, ZohoMail) ✅ 𝐂𝐑𝐌 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (Zoho CRM) ✅ 𝐂𝐚𝐥𝐞𝐧𝐝𝐚𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (Google Calendar, Zoho) ✅ 𝐁𝐨𝐨𝐤𝐤𝐞𝐞𝐩𝐢𝐧𝐠 & 𝐈𝐧𝐯𝐨𝐢𝐜𝐢𝐧𝐠 (Zoho Booking) ✅ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 (Email, Chat, Zendesk, Freshdesk) ✅ 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 𝐚𝐧𝐝 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 ✅ 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (WordPress) ✅ 𝐆𝐨𝐨𝐠𝐥𝐞 𝐒𝐮𝐢𝐭𝐞 𝐒𝐤𝐢𝐥𝐥𝐬 (Google Drive, Google Docs, Google Sheets) I am excited to work with you!😉 -𝕸𝖊𝖑𝖆𝖓𝖎𝖊🌻Zendesk
Google SheetsZoho BooksZoho DeskEmail SupportOnline Chat SupportCustomer SupportFreshdeskFigmaWordPressZoho CRMDatabase ManagementProduct SupportGoogle DocsData Entry - $10 hourly
- 5.0/5
- (3 jobs)
Are you in need of Goverment Contracting Specialist? Securing contracts,bidding and winning? Youre in the right profile as i have experience Goverment contracting with Middle Man Strategy A strategy that will help you in Goverment contracting. Proposal writing Bidding And securing the need of the contract. I will help youre business turn bidding process. Help you understand also the right way to simple understand the contracts in SAM.GOV My extensive experience in government contracting has helped me hone my skills in developing winning proposals, managing contracts, and ensuring compliance. I understand the nuances of the government contracting process, and I can use my expertise to help you secure the contracts you need to grow your business. I am a highly motivated and results-oriented professional with a strong work ethic. I am confident that I have the skills and experience necessary to be a valuable asset to your team.Zendesk
Government DocumentsGovernment ProcurementFraud DetectionCanvaJiraAdministrative SupportPricing ResearchMicrosoft PowerPointMicrosoft ExcelMicrosoft OfficeVirtual AssistanceEmail MarketingCustomer ServiceEmail Copywriting - $5 hourly
- 5.0/5
- (6 jobs)
This is Ryan Tuazon. A graduate of Bachelor of Science in Hotel and Restaurant Management, I have been in Business Process Outsourcing (BPO) for more than 8 years as a Retention Account Manager, Sales Coach, E-mail Support, Data Entry and Customer Service Representative. I have more than 8 years of experience and I was able to immerse myself in B2B Sales for over 8 years. I gained knowledge in telemarketing, appointment setting, cold calling, data mining, CRM management, and chat support. I can make 150 calls and 5-7 sales daily, generate reports, send email proposals to qualified leads. I had the opportunity to work in various industries such as: Sales, Customer Service, Ecommerce, Restaurant Catering, Telecommunications with clients based in the US and Canada. My work tools are Salesforce, Spice, Interact, MS Suite, Google Workspace, and Google Sheet and Excel.Zendesk
CoachingSales ManagementOutbound SalesCustomer Relationship Management - $6 hourly
- 4.1/5
- (4 jobs)
I have over a decade experience in addressing and resolving inbound & outbound client inquiries to ensure that each inquiry is resolved from the client's perspective by delivering timely, accurate and professional customer service. 1. Responding to social media posts 2. Responding to emails 3. Providing tracking and looking up orders for customers 4. Answering product questions 5. Helping with returns, replacements and refund I am equipped with knowledge in different online platform like Shopify, Zendesk, Gorgias, Shipstation, Amazon, Crisp, and many more. Think of me as someone who will provide world-class service to your customers in an accurate, efficient and respectful manner on every inquiry. My strength capitalize on problem solving and critical thinking with your customer's interest and satisfaction being the primary goal. My rate is negotiable and is based on the skills applied, the workload required, time invested, and the client's budget. Now, let's talk about how I can help you grow your business.Zendesk
WordPress e-CommerceCustomer ServiceEmail CommunicationGraphic DesignShopifyAmazonSocial Customer ServiceFreshdeskEmail SupportOnline Chat Support - $10 hourly
- 4.5/5
- (9 jobs)
Need help to 𝙨𝙩𝙧𝙚𝙖𝙢𝙡𝙞𝙣𝙚 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨? 💪 10+ Years in Customer Service 💻 Responding to Inquiries, Handling Complaints, Investigation 🚀 Fintech, Banking, eCommerce, Shopify Dropshipping Let me handle these for you 👇👇👇... 💎 𝙀𝙈𝘼𝙄𝙇 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 In today's fast-paced business environment, 𝙚𝙛𝙛𝙚𝙘𝙩𝙞𝙫𝙚 𝙚𝙢𝙖𝙞𝙡 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙞𝙨 𝙘𝙧𝙪𝙘𝙞𝙖𝙡 𝙛𝙤𝙧 𝙨𝙩𝙖𝙮𝙞𝙣𝙜 𝙤𝙧𝙜𝙖𝙣𝙞𝙯𝙚𝙙, 𝙚𝙣𝙝𝙖𝙣𝙘𝙞𝙣𝙜 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙞𝙫𝙞𝙩𝙮, 𝙖𝙣𝙙 𝙢𝙖𝙞𝙣𝙩𝙖𝙞𝙣𝙞𝙣𝙜 𝙘𝙡𝙚𝙖𝙧 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙘𝙝𝙖𝙣𝙣𝙚𝙡𝙨 with clients. That's where I come in. ➕Gmail 💎 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 In today's competitive marketplace, 𝙙𝙚𝙡𝙞𝙫𝙚𝙧𝙞𝙣𝙜 𝙤𝙪𝙩𝙨𝙩𝙖𝙣𝙙𝙞𝙣𝙜 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 is paramount to building lasting relationships, fostering loyalty, and driving business growth. I'll provide seamless customer support 𝙖𝙘𝙧𝙤𝙨𝙨 𝙢𝙪𝙡𝙩𝙞𝙥𝙡𝙚 𝙘𝙝𝙖𝙣𝙣𝙚𝙡𝙨, 𝙥𝙧𝙤𝙢𝙥𝙩𝙡𝙮 𝙖𝙙𝙙𝙧𝙚𝙨𝙨 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙞𝙣𝙦𝙪𝙞𝙧𝙞𝙚𝙨, 𝙝𝙖𝙣𝙙𝙡𝙚 𝙪𝙧𝙜𝙚𝙣𝙩 𝙞𝙨𝙨𝙪𝙚𝙨, 𝙖𝙣𝙙 𝙥𝙧𝙤𝙫𝙞𝙙𝙚 𝙖𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 whenever needed, ensuring a consistently positive customer experience. ➕ Intercom ➕ Zendesk ➕Zoho CRM ➕ Gorgias ➕ Hubspot 💎 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝙈𝙚𝙚𝙩𝙞𝙣𝙜 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 I'm equipped to assist you in arranging and coordinating meetings, overseeing conference calls and video conferences, and excelling in capturing thorough meeting notes, action items, and follow-up tasks. 𝙈𝙮 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚 𝙚𝙣𝙨𝙪𝙧𝙚𝙨 𝙨𝙩𝙧𝙚𝙖𝙢𝙡𝙞𝙣𝙚𝙙 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝙨𝙚𝙖𝙢𝙡𝙚𝙨𝙨 𝙘𝙤𝙡𝙡𝙖𝙗𝙤𝙧𝙖𝙩𝙞𝙤𝙣. ➕ Zoom ➕ Skype ➕Google Meet ➕Slack 💎 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 In today's digital age, a strong social media presence is essential for businesses to connect with their target audience, build brand awareness, and drive meaningful engagement. ➕Facebook ➕ Instagram ➕ Tiktok ➕ChatGPT ➕Capcut ➕Canva 💎𝙁𝙧𝙖𝙪𝙙 𝙖𝙣𝙙 𝙍𝙞𝙨𝙠 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 In today's dynamic business landscape, the threat of fraud is ever-present, posing significant risks to organizations of all sizes and industries. As fraudsters continue to evolve their tactics and exploit vulnerabilities, 𝙞𝙩'𝙨 𝙚𝙨𝙨𝙚𝙣𝙩𝙞𝙖𝙡 𝙩𝙤 𝙞𝙢𝙥𝙡𝙚𝙢𝙚𝙣𝙩 𝙧𝙤𝙗𝙪𝙨𝙩 𝙧𝙞𝙨𝙠 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙨𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙚𝙨 𝙩𝙤 𝙙𝙚𝙩𝙚𝙘𝙩, 𝙥𝙧𝙚𝙫𝙚𝙣𝙩, 𝙖𝙣𝙙 𝙢𝙞𝙩𝙞𝙜𝙖𝙩𝙚 𝙛𝙧𝙖𝙪𝙙𝙪𝙡𝙚𝙣𝙩 𝙖𝙘𝙩𝙞𝙫𝙞𝙩𝙞𝙚𝙨 𝙚𝙛𝙛𝙚𝙘𝙩𝙞𝙫𝙚𝙡𝙮. 💎 𝘾𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚 𝙖𝙣𝙙 𝙎𝙚𝙘𝙪𝙧𝙞𝙩𝙮 A compliance with industry 𝙧𝙚𝙜𝙪𝙡𝙖𝙩𝙞𝙤𝙣𝙨 𝙖𝙣𝙙 𝙧𝙤𝙗𝙪𝙨𝙩 𝙨𝙚𝙘𝙪𝙧𝙞𝙩𝙮 𝙢𝙚𝙖𝙨𝙪𝙧𝙚𝙨 are paramount for protecting sensitive data, safeguarding customer trust, and maintaining the integrity of your business operations. As regulatory requirements continue to evolve and cyber threats proliferate, it's crucial to invest in proactive measures to safeguard your organization's assets and reputation. ➕Affinity 👉 So, if you want to focus on strategic initiatives and core responsibilities... 1️⃣ Send me an 𝙐𝙥𝙬𝙤𝙧𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 2️⃣ Click on the green text that says "𝙎𝙘𝙝𝙚𝙙𝙪𝙡𝙚 𝙖 𝙢𝙚𝙚𝙩𝙞𝙣𝙜" 3️⃣ Provide me a date and time when we can hop on a 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 I'll be waiting, 𝙀𝙪𝙡𝙖 😉Zendesk
Virtual AssistanceCustomer ServiceLeadership SkillsFraud DetectionGorgiasCustomer SupportEmail CommunicationDropshippingShopify DropshippingShopifyOrder ProcessingTeam ManagementOnline Chat SupportEcommerce Support - $5 hourly
- 4.9/5
- (2 jobs)
I am a versatile and detail-oriented professional with a proven track record of delivering exceptional results for clients across various industries. With a background in customer service and technical support, I excel in providing customer satisfaction. My dedication to excellence and commitment to exceeding client expectations have led to numerous successful projects and accomplishments. I am committed to continuous learning and growth, always striving to exceed expectations and drive success.Zendesk
ChatGPTSlackCustomer SatisfactionCustomer SupportTeamViewerTechnical SupportCustomer ServiceCustomer CareMultitaskingOnline Chat SupportEmail Support - $12 hourly
- 5.0/5
- (3 jobs)
"It is our choices…that show what we truly are, far more than our abilities." ~ Professor Albus Percival Wulfric Brian Dumbledore 🧙🏻♂️🪄 Since 2010, I’ve chosen to dive deep into the customer service matrix—starting as an agent and advancing to subject matter expert, escalations manager, and quality assurance. I’ve even stepped into a ‘Professor’ role, training teams and guiding them through the magic (and challenges) of the field. 🎓✨ My experience spans industries like tech 💻, e-commerce 🛒, telecom 📞, insurance 🛡️, finance 💵, and fraud management 🕵️♂️—working with clients, agents, brokers, and businesses, much like collaborating with wizards and Muggles alike. Whether mentoring teams, solving complex problems, or safeguarding platforms, every choice shapes who we become. And I’m always ready for the next adventure. 🏆🗺️Zendesk
Customer SupportCustomer SatisfactionQuality AssuranceTechnical SupportCustomer ServiceCommunication SkillsEmail CommunicationGoogle SheetsComputer SkillsIntercomEmail SupportOnline Chat SupportTeam ManagementEnglish - $7 hourly
- 5.0/5
- (3 jobs)
Since the start of my career, I have used my proficiency in English as a Test-Rater and a Customer Service Representative. I am passionate about representing a business' ideals, mission, vision, and goals to its customers. Not only that, I love being the cause of revenue addition and retention because of outstanding customer service.Zendesk
MultitaskingOKTACrypto Exchange PlatformCustomer SupportGoogle WorkspaceService Level AgreementOnline Chat SupportEmail SupportSalesforce Service Cloud - $8 hourly
- 5.0/5
- (5 jobs)
Handle the menial task for you. Let my skills and tools speak for me. The following is a list of service clients hire me for in and out of Upwork. ☑ SERVICE 🔥 Chargeback, Dispute & Fraud Analyst - efficiently manage, organize and contest chargeback cases across payment processor. - analyze and assess chargeback claims, communicate with relevant parties, and work to prevent future chargebacks. - assist in obtaining refunds for services and merchandise that were unsatisfactory, undelivered, cancelled and fraudulent transactions. 🔥 Data Entry -inputting, updating, and maintaining various types of information with accuracy and attention to detail. 🔥Administrative Support -managing calendars, scheduling appointments, handling correspondence, organizing meetings, maintaining records, and providing general support to the team or executives. 🔥Virtual Assistant - managing emails, scheduling appointments, handling data entry, and various other administrative responsibilities ☑ TOOLS ⚡CRM ⚡Genesys ⚡PayPal ⚡Shopify ⚡Stripe ⚡Google Drive ⚡MS Office Let's chat on how we can leverage my skills and experience to help you grow your business.Zendesk
Alternative Dispute ResolutionCustomer SupportEcommerce SupportVirtual AssistanceCustomer ServiceAdministrative SupportEmail SupportBraintreeStripeShopifyPayPalRisk ManagementOnline Chat SupportMicrosoft Excel - $15 hourly
- 4.8/5
- (9 jobs)
I am a reliable, mature, efficient freelancer with a vast experience with customer service, sales, and technical support lines of business for outsourced contact solutions who focuses on delivering results with or without supervision, whether it's email correspondence, customer service, technical support, conflict resolution, complaints handling or live chat I'm the guy you're looking for. Cumulatively, I have 7 years of customer service experience with both inbound and outbound calls, back office support, sales and a general familiarity with KPI's and how to drive people to meet them. I had 3 years working as a certified trainer for the NC program for technical vocation which dealt with Contact Center Services. I recently delved into freelancing and had worked as an English Proficiency Consultant and IELTS and PTE test assessor for an Australian company for almost 2 years. - Customer Service Skills, (Soft Skills, Empathy, Listening) - Zendesk, Freshdesk and other chat/business platforms - G Suite, Docs, Sheets, Drive, Meet, Microsoft Office Tools - CRM and other sales programs - Blogging, Copywriting, Content Writing, Editing - Sales, hard selling and suggestive selling - Transcription, Voice to text , text to text - Instructional material development - Data Entry and encoding With a broad repertoire of skills, I am willing to prove myself in an interview to highlight what I can offer you, thanks.Zendesk
Blog WritingEmail CommunicationCustomer SupportFollowing ProceduresTechnical SupportCustomer ServiceSalesOnline Chat SupportCustomer Service Training - $20 hourly
- 4.9/5
- (20 jobs)
Hi! I was a customer service specialist for more than 5 years in a call center/BPO setting and 5 years of providing excellent customer service as a freelancer. With more than 10 years of proven experience providing customer service for several different companies, I am confident that I will make an immediate contribution to you or to the company. Tools Handled -Zendesk -Freshdesk -Helpscout -Gorgias -Re-amaze -Shopify -Ebay -Amazon Seller Central -Shipstation -Woocommerce -Walmart Seller Central -Paypal -Stripe -Trello -Asana -Monday. com -Facebook Business Pages I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. Previous customer service duties have required high attention to detail, including providing order status to customers, process refunds, process product re-shipment and disputes for orders, hotel reservation, up selling, fraud management, activation of credit cards, processing loans, dividend withdrawals and processing insurance and death claims for beneficiaries. I possess excellent English communication skills both oral and written. Above and beyond my experience and capabilities I have been commended for my high level of interpersonal skills and my naturally engaging personality. My motivations include learning new things, the challenge of meeting the needs of an organization, and ensuring high-quality outcomes. I have remarkable interpersonal, organizational and time management skills. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours. This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I would appreciate the opportunity to discuss my application and this position in more detail at an interview. I can be contacted at all times. Thank you and have a great day ahead!Zendesk
GorgiasSocial Media WebsiteCustomer SupportAmazon FBASlackAsanaStripeTrelloPayPalEmail SupportHelp ScoutFreshdesk - $12 hourly
- 4.9/5
- (4 jobs)
I have 4 years of experience in the BPO industry specializing in back-office/admin and customer support, and 7 years of freelancing (Tech/Customer Support, Sales, QA and Data Entry) experience. I started as a Teammate in 2012 and by God's Grace, I was promoted as Team Lead in 2015. Keen in details and hardworking. Willing to learn and go the extra mile. EDUCATION De La Salle University – Dasmariñas. Dasmariñas City, Philippines - Bachelor of Science In Business Administration, Major in Business Management - Dean’s Lister WORK EXPERIENCE: *Jun 2024 - Sept 2024 Account Manager, Patriot Federal LLC Responsible for selling a diverse range of supplies to US government agencies through phone (Ring Central), email, and government bidding platforms. Responsible for preparing sales quotes, generating reports, and conducting lead generation activities. *Nov 2023 - Jan 2024 Junior Monitoring Specialist, Compass Mining Monitored Bitcoin mining facilities and customers' Bitcoin ASIC/machine performance. Created proactive tickets to solve customers' ASIC issues. Performed ASIC troubleshooting and diagnosing. Responded to customer ASIC concerns via email. Prepared daily and monthly Bitcoin facility performance reports. * Mar 2021 – August 2023 Technical Support Representative, Upwork (ActivePipe) Provided technical & customer support via email and chat to ActivePipe (email marketing platform) clients: international real estate companies and agents. Assisted on creating escalations for platform issues, billing or design/feature requests to the Engineering, Accounts, Design/Onboarding and/or Product Team. * Jun 2020-Dec 2020 Quality Assurance Specialist (Trainee), Upwork (Woflow) Performed quality assurance on the menus completed by the company’s transcribers. * Mar 2020-Jun 2020 Menu Transcriber, Upwork (Woflow) Transcribed restaurant menus (pdf files/images) into an online version suited for delivery apps through Woflow online tool. * Oct 2016-Sep 2019 Technical Support Representative, Upwork (TrekkSoft Online Booking Software) Provided technical & customer support to TrekkSoft’s clients: international SME business owners. Created customer’s website through a website builder option of the software. Handled customer complaints and accounts dispute management. * May 2016-Sep 2016 Team Leader, TaskUs Inc. (Account: Wish) Lead a team of 12 Customer Service Representatives that handles customer complaints, concerns and inquires about their purchased product via the Wish App. In-charge of quality control and project management. * Nov 2015-Apr 2016 Team Leader, TaskUs Inc. (Account: FullScreen) Handled a team of 8 Video Optimizers that manage YouTube accounts of FullScreen clients. Ensured that Team’s KPIs are met. * Feb 2015-Oct 2015 Video Optimizer, TaskUs Inc. (Account: FullScreen) Performed YouTube channel optimization and updates for clients’ videos and video channels. Created custom video thumbnails using Adobe Photoshop software. Communicated with clients regarding task updates and project progress. * Feb 2013-Jan 2015 Research Analyst, TaskUs Inc. (Account: CrowdFlower) Created test questions for an online job/crowd-sourcing provider. Performed online-based searches for people, articles and products related to the test question. Daily tasks also include content moderation, data entry and transcription. * Jun 2012-Jan 2013 Data Miner, TaskUs Inc. (Account: AllTrails.com) Updated web content for a hiker/trail-based website, which includes research on a particular trail, its GPS coordinates and best season when to hike.Zendesk
Cybersecurity MonitoringCyber Threat IntelligenceOffice 365Google SheetsBitcoinSlackAdobe Creative SuiteHubSpotIntercomYouTube - $20 hourly
- 4.8/5
- (20 jobs)
I am a dedicated customer service professional with a proven track record of providing exceptional support across multiple platforms, including Zendesk, PayPal, Intercom, and Shopify. With years of experience handling customer inquiries, resolving issues efficiently, and ensuring client satisfaction, I specialize in creating seamless customer experiences. Whether it’s troubleshooting, order management, or offering product guidance, I’m here to enhance your customer support and build lasting relationships. Let’s work together to elevate your business!Zendesk
PayPalShopifyData EntryCustomer SupportSocial Media ManagementOnline Chat SupportEmail Support - $8 hourly
- 4.8/5
- (13 jobs)
Aside from the skills of being an Admin/Marketing Assistant and Customer/Technical Support Representative, I've also worked on the following projects/tasks: • Game Bug Tester/Support/Moderator • Events Manager • Social Media • Team Supervisor • Transcriptionist • SAP • PDF to WordZendesk
Microsoft ExcelEmail CommunicationMicrosoft WordPDFOrder EntryPDF ConversionTypingTypesettingGeneral Transcription - $5 hourly
- 4.7/5
- (1 job)
Hi! I'm Jean, a Rising Talent Customer, and Client Support. I have been working in the BPO Industry since 2014 and have been handling various international accounts. With experience in assisting, and resolving customer queries. I am multi-skilled, responsible and values clients' business goals. Flexible enough to learn and understand the business as my client's success is also my win. Skills: ✅ Phone Handling ✅ Email Handling ✅ Chat Handling ✅ Customer Experience ✅ Canva Design ✅ Social Media Marketing ✅ Email Copywriting Tools Used: ✅ Asana, Loom, Zoom, Skype, Trello ✅ Slack, Outlook, Gmail ✅ ClickFunnels, Kajabi, Go High Level ✅ Stamped.io ✅ Shopify, WordPress, Magento ✅ Zendesk, Freshdesk, Gorgias ✅ Facebook Business Manager, IG, Tiktok, Youtube, Pinterest, Canva ✅ Google Trends, Google Analytics, Google Search Console ✅ Google Docs, Google Sheets Let's connect!Zendesk
Email Campaign SetupClickFunnelsSocial Media DesignMagentoEmail MarketingAnswered TicketOnline Chat SupportCustomer SatisfactionEmail SupportEmail Marketing StrategyEmail Copywriting - $27 hourly
- 5.0/5
- (14 jobs)
-Enthusiastic and motivated professional with 12 years of experience in sales and customer service via calls (both inbound and outbound) and face-to-face interactions -Business-savvy, with firsthand experience owning and managing micro-enterprises in the Fashion & cosmetology, TeleHealth & Fitness, and Food industries -Proficient with multiple CRMs, including Zendesk and Freshdesk -Honed empathetic communication skills, owing to experience as a bedside nurse -Critical, resourceful thinker adept at internet research for prompt resolution of customer concerns -Working knowledge of Asana, Slack, Gorgias, Google Drive, Trello, MS Office, WordPress, and SEO -Able to work collaboratively as a team player or independently with minimal supervisionZendesk
Customer Experience ResearchVoice ActingPhone CommunicationSalesforce CRMCustomer ServiceEnglishOnline Chat SupportSalesforce Service Cloud - $6 hourly
- 0.0/5
- (1 job)
Hi! I graduated last April 2013 with a degree of Bachelor of Science in Business Administration Major in Financial Management. My major objective is to take every opportunity to learn and apply my skills in various business aspects and to work in a position where there is a room for professional growth and a make viable contribution to the company. Here are my highlights: - Experienced in handling mid to high risk tickets ie. dispute resolution, insurance and trust and safety tickets. - Created and revamped level 2 processes and guidelines to lower the steep learning curve associated with support. - Trained new Level 2/SMEs to ensure they’re equipped with high level product knowledge, capable of handling mid-high risk queries. - Specialised in Trust and Safety and Payments - Highly skilled in Risk Moderation and Fraud investigations ie. chargeback, payment issue, shill bidding and sockpuppeting. - Supported Level in terms of decision making and product knowledge - Trained new Fraud specialists to ensure they’re equipped with high level product knowledge, capable of handling and identifying Fraud.Zendesk
Email CommunicationData EntryCustomer ServiceFraud DetectionCustomer SupportContent ModerationSocial Customer Service - $8 hourly
- 0.0/5
- (1 job)
With over 10 years’ experience in the BPO and shared services industry, I am looking to leverage my extensive background in administrative assistance, customer service, and technical support. My key skills include but are not limited to: • MS Office and Google Applications • Excellent verbal and written communication skills • Strong customer service and technical skills • Data entry, email handling, and internet research • Accuracy and attention to details • Problem analysis, use of judgment and ability to solve problems efficiently I can also work under minimal supervision beyond initial instruction and ask for clarification only when necessary and after maximizing all available resources. More so, with a "can-do" attitude, I am very positive in my ability to achieve success whether it's something I have no prior experience with as I am confident and more than willing to deal with challenges and new tasks. Equipped with these skills, I am excited to help your company grow to fulfill your vision and deliver on your brand promise to your valued customers. So whatever it is that you need, let’s get it done!Zendesk
ServiceNowFreshdeskOnline Chat SupportTechnical SupportAdministrative SupportGeneral TranscriptionCustomer ServiceOnline ResearchEmail CommunicationData EntryMicrosoft Office - $6 hourly
- 3.7/5
- (4 jobs)
I have 4 years of proven experience providing quality customer service via email/calls and chat for several dropshipping/e-commerce in the past 4 years. I am well versed in all the Microsoft Office suite applications, Google Docs, SalesForce, Oberlo, Aliexpress, Dropified, Shopify, Freshdesk and Zendesk. I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment.Zendesk
Product ListingsVirtual AssistanceCustomer ServicePhoto EditingData EntryAliExpressPhotographyOberloEmail Support - $8 hourly
- 0.0/5
- (1 job)
As a full-time freelancer, I am dedicated to aligning my goals with those of my clients—helping them succeed and grow their business. With over 5 years of experience as a customer service professional, I have consistently delivered exceptional service to customers from diverse backgrounds. My skills in active listening, effective communication, and problem-solving enable me to quickly and effectively address customer needs. I pride myself on my ability to empathize with customers and calmly navigate challenging situations, making me a valuable asset to any customer service team. My experience with various customer service software and platforms, coupled with my ability to perform under pressure, ensures that I am well-equipped to exceed expectations in ensuring customer satisfaction and retention. I am excited about the possibility of collaborating on your project and am eager to contribute to its success. Proficient in various tools and platforms, including: Customer Service: Zendesk, Gorgias, Freshdesk Design & E-commerce: Canva, Shopify Productivity: Google Workspace, MS Office, G Suite, Google Docs, Google Sheets, MS Excel AI & Communication: OpenAI, ChatGPT, Slack Let’s start your project and explore what we can achieve together!Zendesk
Microsoft ExcelGoogle SheetsWorkforce ManagementCustomer SatisfactionCustomer SupportDropshippingCustomer ServiceShopifySlackPhone SupportEmail SupportEnglishOnline Chat SupportFreshdesk - $18 hourly
- 4.9/5
- (1 job)
Hi, I'm an experienced Facebook Media Buyer. I can contribute the expertise and knowledge I've learned from having my e-commerce store and working with different e-commerce businesses for years. My digital/Facebook marketing strategies in conversion, leads, etc. will be a good addition to your dynamic team's success. You can rely on my openness, collaborative skills, and excellent English writing and communication skills. I assure you of my full integrity, dedication, and perseverance at work. Let's talk about your business!Zendesk
Interpersonal SkillsTime ManagementCommunication EtiquetteEmail CommunicationProduct KnowledgeCold CallingCustomer Support - $10 hourly
- 5.0/5
- (1 job)
Experienced marketing professional with a strong background in influencer marketing and digital strategy. Over 8 years, I've crafted successful campaigns, specializing in brand awareness, influencer collaborations, product reviews, and affiliate marketing. Additionally, I bring nine years of support expertise, excelling in data entry, customer service, incident response, and user retention, enhancing overall business performance. Ideate and suggest creative influencer marketing campaigns tailored to client objectives. Oversee outreach and manage influencers, ensuring seamless collaboration and execution of campaigns. Strategize, plan, & initiate campaigns, while understanding and aligning with client marketing goals throughout the process.Zendesk
Email SupportSearch Engine OptimizationEmail CommunicationMarket ResearchInterpersonal SkillsCustomer SupportSocial Media StrategyKlaviyoData EntrySocial Media ManagementSocial Media Content Creation - $30 hourly
- 5.0/5
- (4 jobs)
🚀 8+ Years of E-Commerce and Digital Operations Experience🎨 High-Impact Content Creator & Social Media Specialist📈 Proven Track Record in Streamlining Operations for Growth With a strong background in operations and project management, I excel at helping businesses scale by streamlining workflows, coordinating cross-functional teams, and ensuring the seamless execution of projects to drive growth and efficiency. Currently, I serve as an Operations Manager for a web design agency, where I oversee multiple departments, including product development, customer service, and web design teams. My role involves client onboarding, project management, aligning cross-functional teams, streamlining processes, and driving growth—skills I bring to every client collaboration. What I Bring to the Table: E-Commerce Expertise: Shopify, Wix, Google Pages, Inventory Management Social Media Savvy: Facebook, TikTok, Instagram & Google Ads Design Creative Content Production: Canva, Adobe Premiere Pro, Video Editing Efficient Operations Management: CRM tools like Asana, Monday.com, Salesforce Customer Service Excellence: Zendesk, Helpscout, RingCentral, Chatra Software & Tools: Office Tools: Microsoft Office (Excel, PowerPoint, Word), Google Suite (Sheets, Docs, Slides) Communication & Collaboration: Slack, Skype, Trello, Gmail, Outlook Cannabis Industry Platforms: Webjoint, Weedmaps, Leafly Key Strengths: Building and managing high-performing teams Simplifying complex processes for maximum efficiency Crafting compelling marketing strategies for increased ROI Delivering exceptional customer experiences Let’s work together to tackle your business’s day-to-day tasks and focus on scaling your growth. Whether it’s streamlining operations, designing high-converting ads, or managing your team, I’m here to help. Let’s connect and discuss how I can add value to your business!Zendesk
Content CreationAudacityeBaySalesforceAdobe Premiere ProRingCentral GlipDigital MarketingSocial Media MarketingVideo ProductionOrder FulfillmentPodcastZoho CRMHubSpotEmail Support - $7 hourly
- 0.0/5
- (0 jobs)
With over 8+ years of diverse experience in B2B and B2C industries, I excel in providing exceptional customer support. Specializing in SaaS products, e-commerce, and retail, my passion lies in delivering remarkable client experiences and driving customer success. Ready to bring expertise and innovation to your team! 🚀 Key Highlights 🚀 ✨ Efficient Problem Solver: Resolve issues quickly to ensure customer satisfaction and brand loyalty. ✨ Process Optimizer: Continuously improve workflows for seamless customer interactions. ✨ Customer-Centric Leader: Build lasting relationships and foster trust through personalized service. 🌟 Expertise and Skills 🌟 Customer Service (Technical/Non-Technical) Live Chat & Email Support Ticket Resolution Customer Retention Strategies Competitor Research & Analysis Lead Generation (Inbound) Virtual Assistance Client Relationship Management Operations, Project & Team Management 💼 Proficient with Software and Platforms 💼 📞 Communication Tools: Telegram, Discord, Slack, Skype 📊 CRMs: HelloNext, HubSpot, Trello, Zoho 💬 Support Platforms: Gorgias, Herocare, HelpDesk, Helpscout, Intercom, JivoChat, Zendesk, ReAmaze 🛒 eCommerce Platforms: Shopify, WordPress, WiX 📝 Documentation Tools: Notion, Loom, Helpdesk 🌐 General Applications: G-Suite, Microsoft Office, Canva Transform your customer service with innovative solutions and unmatched dedication. Let’s collaborate to enhance operations, boost client satisfaction, and deliver outstanding results! 📞 Customer Support Specialist | Customer Experience Advocate | Customer Service Expert 🚀Zendesk
Virtual AssistanceOnline Chat SupportEmail SupportDraft CorrespondenceTechnical SupportCustomer ServiceGorgiasCustomer Support PluginEmail CommunicationShopifyCustomer Support - $5 hourly
- 5.0/5
- (1 job)
I am a seasoned Customer Service Representative with a passion for excellence. With over 4 years of experience, I have honed my skills in communication and problem solving abilities, enabling me to deliver outstanding results to my clients. My dedication to quality, attention to detail, and commitment to meeting deadlines make me the perfect choice for your business needs.Zendesk
Lead GenerationSales DevelopmentData EntryCustomer SupportSalesEmail SupportSocial Media Management - $15 hourly
- 0.0/5
- (1 job)
Hi there! I'm Joy Ramos, an experienced Virtual Assistant specializing in administrative assistance, job listing, social media management, graphic design, and real estate management. With a proven track record in managing social media platforms, creating compelling graphic designs, effectively overseeing rental properties, and providing general admin assistance. Services I can offer: Admin Assistance Social Media Management Content Creation Search Engine Optimization Graphic Design LMT Advertisement/Job Listing Research and Analysis Procedure and Manual Writing Documentation and Report generation Database Management Tools Bluehost WordPress Wix G-Suite Google Workspace Convert Kit Calendly Microsoft Office 0365 Canva Capcut Monday.com Meta Active Campaign Slack Zendesk If you're looking for a Virtual Assistant with expertise, I'm here to support your business and help you achieve your goals. Let's discuss how can I be of help.Zendesk
Virtual AssistanceCustomer ServiceGoogle WorkspaceReport WritingCanvaResearch DocumentationWebsite BuilderSocial Media Account SetupDomain Name ResearchAdministrative SupportSocial Media Ad CampaignEnd User Technical SupportEmail Support Want to browse more freelancers?
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