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Hire the best Zendesk Specialists in Pasig City, PH

Check out Zendesk Specialists in Pasig City, PH with the skills you need for your next job.
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Rating is 4.6 out of 5.
4.6/5
based on 2,224 client reviews
  • $12 hourly

    • 4.9/5
    • (9 jobs)
    Through my previous positions in the BPO industry and working as a Virtual Assistant for years, I have amassed and honed a unique skill set that makes me a well-rounded and versatile worker. I can tackle issues with a wide perspective and formulate options that are really effective for problem resolutions. In my jobs, I have also had the opportunity to work with and under people with various personality types- so I am able to understand and work with different work styles- which helps me with team projects as well as when working on projects independently. I have been delivering exceptional assistance in different areas which include: ✅ Organising communication via email, texts, and phone calls. ✅ Managing your emails and attend to them ✅ Be your service's first point of contact ✅ Execute administrative tasks ✅ Screen potential clients ✅ Email List building ✅ Administer your social media accounts ✅ Email Marketing ✅ Web Research ✅ Customer Support ✅ Lead List building ✅ Technical Support I'm very passionate about a lot of things but at the core, I love to build things and I enjoy helping people make money. 😌
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    Pipedrive
    CRM Software
    Technical Support
    Customer Support
    Lead Generation
    Email Support
    Website Content
    Marketing
    Graphic Design
    Phone Communication
    Real Estate
  • $7 hourly

    • 5.0/5
    • (8 jobs)
    Over 14 years of experience as a Customer Service Representative through email and chat support, I was able to enhance my ability to provide excellent customer service in various aspects. I am ensuring that my customers get the best support they deserved. I provide troubleshooting and resolving incidents to make customers satisfied and well-informed. I am used to working in highly collaborative team-oriented environments and can also work with minimal supervision. I am flexible and can easily adapt to any situation. As a growing individual looking to thrive in my chosen career, I am constantly eager to learn and develop.
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    Customer Support
    Amazon Seller Central
    Email Communication
    Customer Support Plugin
    Customer Service
    Order Tracking
    Email Support
    Online Chat Support
  • $25 hourly

    • 5.0/5
    • (11 jobs)
    Do you believe that a successful business lies in the quality and efficiency of its operations? Because I do. I believe that it's not solely based on how good your product is, but also how good and effective you build your brand by establishing a world-class customer experience. Whether your business deals with physical products, services offered or software platforms -- I would love to help you. I empower businesses like yours the best way I know how -- by helping you create exceptional operations that provide the best customer experience in your line of business. Whether this is technical support, onboarding, customer success, or even internal support teams. You may just be starting up or you already have teams in place but feel that it could be a lot better -- I can help you! We can work together by identifying issues, roadblocks, and goals you want to achieve for your business and develop processes and initiatives to address them. I have over 17yrs experience managing operations both in a corporate and online remote setting. I have managed different customer and non-customer-facing teams with unique functions that play a critical role in the customer journey. I've worked in industries that deal with Hardware, Internet Marketing, SaaS, etc. As long as it deals with people, I've helped businesses from small-scale start-ups to medium-size enterprises in establishing and improving their operations by promoting efficiency, identifying OKRs, creating processes and initiatives geared towards improving the customer journey. If you feel I'm the perfect fit for what you're looking for and If my skills and experience pique your interest so far, send me a message here in Upwork so we can have a chat :) Kolbe A Result 8-3-5-4 (Specify, Adapt, Modify, Restore) Cheers, Jonathan Garcia “Good customer service costs less than bad customer service”
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    Product Knowledge
    Ticketing System
    Business Process Management
    Customer Support
    SaaS
    Communications
    Customer Service
    Administrative Support
    Customer Relationship Management
    Helpdesk
    Technical Support
    Email Communication
    English
    Online Chat Support
  • $22 hourly

    • 5.0/5
    • (19 jobs)
    Experienced project manager capable of various administrative tasks supporting local and international brands. Provide quality output thru written correspondence and social media content, reports and documentation, sales and customer service, marketing outreach, vendor and supplier negotiation. Vast work history in health & wellness, pharmaceutical, entertainment, technology and communication industries. For the past six years, I have been working in customer service and had a fair share of experiences in the BPO, food service, pharmaceutical, and e-commerce industries. My works include customer relations from end-to-end of a business operation up to customer retention. I also create original, SEO optimized materials for my clients all over the world. I am part of different online work platforms and have maintained satisfied clients since. I also have a social media marketing experience for several e-commerce websites (Shopify) and local Facebook pages. My work focuses on customer support, curation of creative materials (ads, post, infographic), order-taking up to fulfillment of orders for few businesses. I maintain clients, vendors, and logistics relationships for various companies as well. Check my portfolio here: ghiaburac.com
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    SEO Writing
    Customer Support Plugin
    Content Creation
    Dropshipping
    SEO Backlinking
    Shopify
    Article Writing
    Search Engine Optimization
  • $10 hourly

    • 4.8/5
    • (14 jobs)
    📌Looking for a pro that can hit the ground running? ✅ 10 years of Professional Customer Service Experience 🥇 Top Rated on Upwork | 100% Job Success Score Here's how I will help your business 👇🏻👇🏻 📌 ECOMMERCE SUPPORT and DROP-SHIPPING From seamless order processing to attentive customer assistance, I enhance operational efficiency and elevate shopping experiences. Let me optimize your online venture with top-notch eCommerce assistance for sustained growth and customer satisfaction. Here are the processes I can run for you 👇🏻 ✦ Warehouse Management ✦ Inventory Management ✦ Order fulfillment ✦ Customer Service ✦ Cancellation and Refunds ✦ Billing Extensive experience with the following 👇🏻 ✦ Amazon Seller Central ✦ Catch ✦ eBay ✦ MySale ✦ Shopify Seems like a good fit for your eCommerce Empire? 👑 💬 Drop a personalized message and let's see in what capacity I could help 😊 or if you wanna learn more about what I can do for your business, here's more👇🏻 📌 CUSTOMER SERVICE AND TECHNICAL SUPPORT EXPERT These strategic enablers are essential for brand trust, customer loyalty, and competitive differentiation. My presence in your team will foster 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙩𝙚𝙣𝙩𝙞𝙤𝙣, 𝙛𝙖𝙘𝙞𝙡𝙞𝙩𝙖𝙩𝙚 𝙨𝙘𝙖𝙡𝙖𝙗𝙞𝙡𝙞𝙩𝙮, and 𝙢𝙞𝙩𝙞𝙜𝙖𝙩𝙚 𝙧𝙞𝙨𝙠𝙨, thereby optimizing customer lifetime value and global market positioning. Very tech savvy -- I basically eat the following tools for breakfast 👇🏻 ✦ ShipStation ✦ ShipMonk ✦ Zendesk ✦ Freshdesk ✦ Gorgias ✦ Google Business Suite ✦ Live Chat 🔥SELF-LEARNED TOOLS For self-improvement to show my dedication to know more and expand my knowledge base. ✦ Canva (images, templates) ✦ ProCreate ✦ CapCut 🟢 If you're sold and think we're a good fit, drop a personalized message and let me know! 📞 When would the best time be for a Quick Call Talk Soon,
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    Order Fulfillment
    Live Chat Software
    Gorgias
    Email Communication
    Customer Satisfaction
    Customer Experience
    Customer Service
    Customer Support
    Shopify
    Ecommerce Support
    Order Tracking
    Online Chat Support
    Email Support
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    With more than a decade of experience in Customer Service and Technical Support, across phone, email, and chat platforms, I aim to elevate your business' customer satisfaction to unparalleled heights! I've honed a myriad of skills during my tenure and I'm eager to leverage them all to not only meet but exceed your expectations. Proficiency with tools such as: ►CRMs such as Hubspot, Salesforce, Zendesk, Freshdesk etc. ►Slack ►Ringcentral ►Intercom ►Calendly ►Google Suite ►MS Office Suite ►Fluent in English ►CRM usage and support - Having utilized various CRMs extensively, I'm confident in my ability to adapt to whichever CRM your team currently employs. ►Triage tickets (or tasks) depending on the Impact, Urgency & Priority ►100% correct email etiquette and grammar for your email support, sales, or retention campaigns. ►Performance coaching skills for team management roles aiming to develop reps into achieving company goals and metrics requirement ►Negotiation skills that are proven effective for sales and retention campaigns. ►Around 60 to 70wpm typing speed- more than adequate for chat support requirements. ►Knowledgebase creation and documentation ►Product support ►Order creation, editing, and tracking ►Billing and invoice support ►Appointment setting ►Calendar management ►MS Office, Office 365, and Google Suite ►Client onboarding and tutorials I have a strong history of meeting company objectives, improving customer wait times, and boosting sales. I'm dedicated to helping my clients succeed and constantly seek out ways to enhance their processes. Should you wish to discuss about my expertise and explore how I can assist in attaining your business objectives, feel free to reach out!
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    Google Calendar
    Customer Onboarding
    Customer Relationship Management
    Virtual Assistance
    Customer Experience
    Customer Support
    Customer Satisfaction
    Customer Service
    Email Communication
    Microsoft Office
    Freshdesk
    English
    Phone Support
    Online Chat Support
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    My name is Nina Fernandez. As an ambitious and dedicated professional with 8+ years of experience in different facets of Human resources and Recruitment and with my background in the customer service industry, I am confident that I would be a great addition to your team. My expertise lies in coordinating and leading administrative and operational functions for senior-level staff and department directors. Backed by superior communication and multitasking capabilities, I excel at providing exceptional organizational and time-management skills and I am someone who doesn’t require a lot of training to be able to be efficient for the role. Highlights of my experiences include… • Ensuring adherence to organizational procedures and policies to ensure outstanding productivity and performance. • Interacting effectively with cross-functional departments to streamline operations and achieve business success in fast-paced environments. • Balancing multiple tasks within deadline-driven atmospheres while providing top-level customer service and maintaining strict attention to detail. • Possessing an extensive technical skillset—including proficiency in Microsoft Office Suite, Google suite—as well as a propensity for quickly adapting to new technological programs and systems. I love working for people, I believe that apart from all the skills I possess, respect and a positive outlook to all challenges is always the key to succeed and I am well prepared to extend my record of exceptional service to your team. I would welcome the opportunity to discuss this position and my qualifications with you further. Knowledge in: ✔️Account Management ✔️Vendor Management ✔️Client Management ✔️Human Resource ✔️Recruitment ✔️Data Entry ✔️Administrative. Support ✔️MS Office ✔️Canva ✔️Compliance
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    Financial Audit
    Recruiting
    Administrative Support
    Compliance
    Human Resource Management
    Email Communication
    Data Entry
    Email Support
    HR & Business Services
  • $15 hourly

    • 5.0/5
    • (11 jobs)
    Hi Business Owners! My name is Michelle Butin, and I have been a top-rated customer service specialist and Virtual Assistant for the last seven years. I was able to help various Business owners around the world in providing excellent customer service to their customers and at the same time manages various tasks such as email handling, order fulfillment, chat, and social media moderation. I specialize in the following platform: -MS Programs: Word, Excel, PowerPoint, and Outlook. -Asana -Gsuite -Slacks -Shopify -Shapeways -Salesforce -Trello -Zendesk -Freshdesk -Oberlo I value every opportunity that comes my way and willing to work on a temporary or long-term basis. Should there be any questions, please do not hesitate to reach out to me. Have an awesome day!
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    Shopify
    Administrative Support
    Customer Service
    Interpersonal Skills
    Customer Support
    Communications
    Oberlo
    Quality Assurance
    Trello
    Order Processing
    Email Support
    Online Chat Support
    Freshdesk
  • $7 hourly

    • 4.7/5
    • (4 jobs)
    👋 👋 Attention all busy professionals, CEOs, and business entrepreneurs!👋 👋 Need someone to take the load off your shoulders and help you focus on what truly matters? Look no further, because your search for a reliable virtual assistant ends here! With over 8 years of experience in technical and customer service roles for voice, chat, and email accounts, I have honed my skills excellently. As an End-User Support for an IT company in the Asia Pacific and a Customer Support Representative for a loyalty and rewards program and a global e-commerce brand, I have developed different skills that I can use to contribute to your company. ➡️ Here are my skills that can be very helpful for my future clients:⬅️ ✅Microsoft Office ✅Google Suites (Docs, Spreadsheets, Drive, Calendar) ✅Adobe Photoshop, Canva, Procreate ✅Asana, Trello, Slack, Monday.com, Notion, Airtable, Zapier ✅CRMs, Zendesk, Shopify, ShipHero, ShipStation, Tawk, Gorgias, Freshdesk, Odoo ✅Supply Chain/Logistics, Purchasing, 3PL, ECommerce ✅Customer Service, Email Support, Live Chat ✅Administrative Skills ✅Email and File Management ✅Organizational and Time Management Skills ✅Basic Video Editing ✅Data Entry, Research, Lead Generation ✅Social Media Management Passionate about customer service, I always strive to exceed expectations and find innovative solutions to any problem. I possess a keen eye for detail, excellent analytical skills, and am self-disciplined enough to work with minimum supervision. My goal is to provide outstanding results, build long-term relationships, and maintain the highest level of professionalism, leaving my clients 100% satisfied with my work. So what are you waiting for? Let me help you achieve your goals and take your business to the next level!✨
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    Customer Relationship Management
    Customer Experience
    Hospital Services
    Personal Administration
    Data Management
    Ecommerce Order Fulfillment
    Email Support
    Shopify
    Administrative Support
    Customer Service
    Customer Support
    Ecommerce Purchase Tracking
    Ecommerce Product Upload
    Virtual Assistance
  • $6 hourly

    • 5.0/5
    • (8 jobs)
    I am hardworking, patient and reliable customer service representative who handled multiple accounts in the call center industry for more than 10 years. PacSun US - Email Support/ Phone Customer Service Representative Bank of America - Phone Sales Associate Citibank US - Phone Customer Service Support/ Telemarketer LG USA - Technical Support Representative/ Customer Service Representative Samsung US - Technical Support Representative/Customer Service Representative US BUSINESS INSURANCE - Appointment Setter DELL US - Technical Support Representative/ Telemarketer
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    Customer Support
    Online Chat Support
    Email Support
    English
    Order Tracking
  • $12 hourly

    • 4.9/5
    • (7 jobs)
    Your search STOPS HERE - WITH ME. My goal is to provide exemplary and on-time service for different kinds of industries; with my experience and ever-growing skill set. My specialties are as follows: Email and Chat Support, Phone Support, Property Management, Team Management, Sales, Admin Support and Commerce. I was a Team Leader in Business Process Outsourcing for 4+ years. An Expert Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. I will do my best to prove my worth and be part of your company's growth. I am expert in following tools: Zendesk Hubspot Airbnb VRBO ClickUp Notions GetProperly Lastpass Loom Smartbnb/Hospitable HostAway Wishbox/Duve Pricelabs/Wheelhouse Lodgify Vivint/August Lock BookingSync Furnished Finders Voyager GDS Tools (Amadeus, Sabre, Farelogix) Travelocity, Expedia, Trip Advisor WooCommerce DHL/UPS Social Media Channels Microsoft Tools Google Tools
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    File Management
    Dropshipping
    Shopify
    Property Management
    Shipping Labels
    Customer Service
    Administrative Support
    Customer Support
    Email Communication
    Travel & Hospitality
    Email Support
    HubSpot
  • $5 hourly

    • 4.6/5
    • (3 jobs)
    Basic English, NC III Certified, Fluent in Tagalog and Basic Computer Knowledge, graduated in BS Hotel and Restaurant Management
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    Customer Support
    Time Management
    Product Knowledge
  • $13 hourly

    • 5.0/5
    • (1 job)
    Hi, I'm Adrian Israel Garcia, an experienced customer support specialist with more than 6 years in the industry. I am passionate about helping customers and delivering exceptional service every time. My track record includes resolving customer issues, handling difficult situations, and communicating effectively with customers. I understand the importance of providing timely and accurate information to customers. I am proficient with a wide range of customer support software and tools, including Zendesk, Salesforce, LivePerson, LiveChat, Guru, and Slack. I am comfortable working with customers through multiple channels, such as email, chat, and phone. I am a fast learner who thrives in dynamic and challenging environments. Committed to continuous improvement, I am always looking for new ways to enhance the customer experience.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    End User Technical Support
    Website Optimization
    WordPress
    Slack
    LivePerson
    Technical Support
    Customer Service
    Digital Audio Recorder
    Customer Support
    Product Knowledge
    Email Support
    Online Chat Support
    Discord
    Data Entry
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    Hi! Thank you for checking my profile. I am an enthusiastic, reliable, and hard-working individual who has over 9 years of experience giving high and efficient quality works, professionalism, and satisfaction to various industries in BPO and Sales and Marketing. I am skilled in communicating with clients and customers over phone and email. I have experience in live chat support and have used or a little advanced knowledge in Salesforce, Zendesk, Slack, Jira Service Management, Google Workspace, Microsoft 365, Trello, and other administrative or support tools. I am eager to learn new tools that will get the job done. I meet deadlines and don’t make promises that I can keep. I am a team player but can work with minimal supervision if needed. Lastly, I always work at my best even in simple tasks because my goal is to provide excellent service and build a long-term relationship with you and your customers. Looking forward to working with you and your team!
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    Accuracy Verification
    Customer Support
    Order Fulfillment
    Product Knowledge
    Email Support
    CRM Software
    Order Tracking
    Social Media Marketing
    Time Management
    Email Communication
    Data Entry
    Virtual Assistance
  • $6 hourly

    • 4.6/5
    • (3 jobs)
    Hello there! Need my help? I can be your Virtual Assistant and Social Media Manager ✨ My goal is to help clients and make them satisfied by completing the tasks in advance and lessening the workload through my organizational skills, creativity, and reliability. Here's what you can expect from me: ✨Customer Support: I assure you that your customer will feel valued as I understand customer’s needs. ✨Admin/Executive Assistance: Expect me to handle your emails, manage schedule and appointments, arrange travel, manage files and events. ✨Content creation: I will create and curate engaging content that resonates with your target audience. This includes writing social media posts, creating graphics or videos, and managing the company's blog. ✨Strategy development: I'll be responsible for developing a social media strategy that aligns with your company's overall goals and objectives. This includes identifying target audiences, selecting appropriate social media channels, and creating a content calendar. ✨Analytics and reporting: I'll be tracking and analyzing social media metrics to measure the success of your campaigns. Expect me to provide regular reports to your team and management, identifying areas of improvement and opportunities for growth. ✨Community management: I will engage with your followers and manage the company's online reputation. This includes responding to comments and messages, addressing customer complaints, and monitoring social media mentions. To know more about my experience, sample works, and other services that I offered, message me so I can forward my Portfolio.
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    File Management
    Event Management
    Calendar Management
    Travel Planning
    Email Management
    Gorgias
    Content Calendar
    Social Media Management
    Email Support
    Administrative Support
    Customer Support
    Canva
    Graphic Design
    Data Entry
  • $6 hourly

    • 5.0/5
    • (1 job)
    🚀 Elevate Your Business with a Solution-Hungry Assistant! 🚀 If you're seeking a dedicated professional to catapult your business to new heights on Upwork, your search ends here! I am a dynamic individual with a proven track record in administrative support and data entry, poised to optimize your operations and amplify your success. 🔍 Work Experiences: Outwit - Settlement Specialist: Adept at handling payment transactions and ensuring seamless cash flow management. Sykes - CSR (Capital One Canada): Expert in assisting customers with credit card inquiries and transactions. Convergys - Fraud Analyst (Citibank US): Skilled in analyzing and investigating suspicious transactions. Quantrics - Technical Support (Bell Canada): Providing top-notch technical assistance to customers. Yasheng Group - Operations Officer: Master of live chat support and efficient transaction processing. Agents Only - CSR (Order Entry): Assisting with orders promptly and accurately. Keywords Studios Manila - Email Support: Handling customer queries for top-tier gaming companies like Kakaogames, Discord and Ubisoft Mobile. 💼 Skills Snapshot: Proficient in MS Office Suite and Google Suite. Multitasking maestro with a keen eye for detail. Communication wizard, both written and verbal. Quick problem-solver with deadline-driven dedication. Familiarity with communication and project management tools like Slack, Zoom, Jira, and more. 🛠️ What I Can Do for You: Streamline administrative tasks and boost efficiency. Manage calendars and schedules seamlessly. Execute stellar email campaigns and efficient inbox management. Deliver top-notch customer service and nurture client relationships. Proficient in Zendesk, Helpshift, and Microsoft 365 for optimal support. 💡 Tools I Know: Zendesk, Microsoft Office Applications, Helpshift, Deel, SharePoint, Gmail, Google Calendar, Looker Studio, Live Chat, Cronos, Jira, Wise, When I Work, Facebook, Skype, Zoom, Okta, Discord, Lark, Instagram, WhatsApp, Microsoft Teams. Availability: 20-40hrs weekly
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    OKTA
    Helpshift
    Administrative Support
    Google Sheets
    Email Management
    Customer Support
    Virtual Assistance
    Communications
    Microsoft Excel
    Microsoft Office
    Data Entry
    Customer Service
    Email Support
    Online Chat Support
  • $12 hourly

    • 5.0/5
    • (2 jobs)
    I have over 11 years of experience in customer and technical service and have expertise in voice, non voice, email and chat for administrative tasks as a Google Project Coordinator. I am well versed in all areas of administrative work as well as research, recruitment, compiling reports, and organizing files. In addition, I have experience in Operations Management, Customer Relationship Management (CRM), Salesforce.com, CRM, Zendesk, G Suite, SAP, Invoice Processing, Billing, Citrix, Order Management, Retention, and Process Improvement. Furthermore, I have troubleshooting expertise with internet, home phone, TV, and mobility issues for voice, non-voice, email, and chat. A results-oriented, hardworking individual who can work both independently and as part of a team. If any of the above sounds interesting and you think it would be a potential fit to work together, send me an invitation to connect and let’s talk!
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    Atlassian Confluence
    Oracle NetSuite
    Intercom
    Jira
    CRM Software
    Customer Relationship Management
    Management Skills
    SAP
    Microsoft Office
    Citrix
    Salesforce CRM
    Outbound Sales
    Task Creation
    Google Workspace
  • $7 hourly

    • 5.0/5
    • (3 jobs)
    Thank you for checking my profile! I have been working in the BPO industry for more than 7 years supporting Technical, Billing, Sales, and Consumer & Business to Business LOB. Experienced in handling voice, chat, email, and remote support. Recognized as a Top Performer in my previous companies and gained experience in managing a team, plotting schedules, and other administrative tasks assigned by management.
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    Helpdesk
    IT Support
    Microsoft Intune
    Microsoft Windows
    Microsoft Active Directory
    Google Workspace
    Technical Support
    Mobile Device Management
    Citrix
    Windows 10 Administration
    IT Service Management
    Office 365
    Spanish
    VPN
  • $15 hourly

    • 5.0/5
    • (1 job)
    YOUR SUCESS IS MY PRIORITY With a commitment to quality, efficiency, and a passion for delivering exceptional results, hiring me means choosing a partner dedicated to taking your projects to new heights!
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    Data Entry
    Slack
    Appointment Setting
    Appointment Scheduling
    Booking Services
    Project Management
    Customer Service
    Social Media Management
    Email Management
    Administrative Support
    Customer Support
    Receptionist Skills
    Office 365
    System Administration
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    I'm an advanced and seasoned Customer Service advocate who has worked for International clients both under a BPO and in virtual/remote settings for a total of 10 years, at least. I was tasked with a myriad of customer-focused duties and responsibilities ranging from taking inbound and outbound calls, to lead generation calls to inbound and outbound emails, all geared to a first-call resolution and/or winning the customer's satisfaction and understanding. • Can handle Gorgias, Slack, Shopify, Salesforce, Lead generation, Outbound and Cold calling.
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    Gorgias
    Salesforce
    B2B Lead Generation
    Shopify Templates
    Lead Generation
    Customer Retention
    Ecommerce Order Fulfillment
    Research & Strategy
    U.S. Culture
    Customer Support
    Phone Support
    Email Support
  • $12 hourly

    • 5.0/5
    • (14 jobs)
    It is my goal to build a successful career in outsourced professional services by utilizing the skills and competencies I have acquired through years of experience. My extensive experience in various industries performing in various capacities makes me a preferred resource for businesses aiming to build scale. QUALIFICATIONS: Experience: • 16 years Customer Service • 11 years Customer Service Management • 6 years Internet Marketing • 5 years Technical Support for Computer Hardware, Software and Networking • 4 years Article Writing • 4 years Accounting, Point of Sale, Purchasing, and Inventory Software Services • 4 years Credit Card Processing and Telecommunications services. • 3 years High Capacity Project Management • 3 years Hiring and Staff Management • 3 years e-Commerce Sales and Management • 2 years Video Editing • 2 years Search Engine Optimization • 1 year Shopify Order Fulfillment • 1 year Amazon FBA Skills: • Customer Service Management Skills • Project Management • Technical Troubleshooting and Problem Solving • Website Content Management • Inventory Management • Drop Shipping • Process Creation and Documentation • Article Writing • Internet Research • Social media management. • Multi-Tasking • Sales • Media Design • Video Editing • Newsletters Strengths: • Excellent Communication, Interaction, and Collaboration • High motivation for success • Ability to work well with a team • Able to adapt to a fast-paced working environment • Good sense of responsibility • Able to work with minimum supervision • Creative • Strong commitment to accomplishing deliverables • Integrity and Loyalty • Resourceful Business Tools and Applications: Project Management: • Trello • Asana • Basecamp Customer Support: • Zendesk • Intercom.io • Helpscout • Livechat Communication: • Slack • Fleep • Skype • Gmail • Google Meet • Whatsapp • Zoom • Whereby • Go To Webinar • Useloom • Mailchimp Video and Design: • Camtasia • Screenflow • YouTube • Vimeo • Canva • Keynote • Powerpoint • Clipman • Youzign • Pixlr Ecommerce and Content: • Wordpress CMS • Bigcommerce • Shopify • Amazon Seller Central Social Media: • Facebook • Instagram • LinkedIn • Pinterest • Twitter • Google + Administrative Tasks: • Dropbox • Google Sheets • Google Docs • Google Drive • Google Forms Profile Summary: I am a highly skilled and competent individual empowered by years of experience in various fields. I am a team player and I demonstrate excellent skills in communication and collaboration management and customer service. I am equipped with an extreme drive for success, a strong sense of responsibility creativity, and resourcefulness. Most of all I am committed to achieving set targets and upholding Integrity in every work that I do. I look forward to the opportunity of taking part in making your business successful.
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    Amazon FBA
    Social Media Management
    Article Writing
    Sales Management
    Project Management
    Internet Marketing
    Search Engine Optimization
    Customer Support
    Microsoft Office
  • $10 hourly

    • 4.9/5
    • (24 jobs)
    Hi there! I help my client grow their business by providing excellent customer service. I can be your email, text, and chat customer service champion with more than ten years of experience in BPO/freelance. I've worked with Thumbtack for 7 years. 2 years as an agent and eventually promoted as a team leader. As part of of the management team, we provide coaching and mentoring on an as needed basis and implement strategies for career development. Analyzing team and individual statistics. Devising and implementing incentive programs to improve metrics while maintaining Quality. Customer satisfaction is my top priority and I always go the extra mile. Skills: Salesforce Zendesk Gmail/ G Suite Dropshipping Ecommerce Oberlo Shopify Aliexpress Tableau Zoom Google Sheets
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    Consumer Goods
    Email Communication
    Customer Satisfaction
    Answered Ticket
    Technical Support
    Customer Service
    Dropshipping
    Email Support
    Online Chat Support
  • $11 hourly

    • 4.9/5
    • (25 jobs)
    I'll do the mundane chores while you focus on the fun stuff! Effective and efficient virtual assistant at your service. An expert customer service representative with over 15 years of experience and an Upwork Virtual assistant for over 7 years helping executives and business owners get organized and save time since 2014. I am an adaptable, resourceful, and multi-skilled professional with excellent verbal and written communication skills. I have handled different projects that have helped me acquire and develop skills as an excellent virtual assistant. I am eager to learn more! Learning has always been enjoyable for me. That is why I am always open to new projects which will, in turn, develop and introduce new skills and abilities. My services include but are not limited to: - Project Management - Ticket/Helpdesk Management - Data entry - Email Handling - Customer support (Chat/Email) - Web research - Social Media Management - Collating data in a presentable and easy-to-understand format - eCommerce support and administration - CRM data entry and management - Shopify (Product entry, Order fulfillment, and maintenance) - Supplier coordination - Dropshipping Proficiency in the following tools; Shopify, Zendesk, Gorgias, Asana, Trello, DSers, HubSpot, Canva (Basic editing), Google Workspace, Microsoft Office, Slack If you're interested, shoot me a message, and let's talk!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Affiliate Marketing
    Email Template
    Email Outreach
    Email Sourcing
    Dropshipping
    HubSpot
    Gorgias
    Customer Support
    Customer Service
    Email Support
    Ecommerce
    Google Workspace
    Shopify
    Data Entry
  • $15 hourly

    • 4.8/5
    • (3 jobs)
    I have eleven years experience in customer service, including sales. As an English Major and former English Proficiency Trainer, I have a strong command of the English language. I have worked with a financial company, a real estate agency, a law firm, and e-commerce retail brands. I have experience in the following: 1. Customer service voice support 2. Sales: up-selling and cross-selling 3. Email support 4. Chat support 5. Ticket management on Zendesk and Freshdesk 6. Account management on Shopify 7. Order management on Amazon Seller Central 8. Creating relevant and effective response templates 9. Collection of data and report-generation and presentation 10. Creation and implementation of action plans for a team of 10 people 11. Onboarding and training new hires 12. Creating effective SOP documents and basic training manuals I am quick to learn and can work independently and collaboratively.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Shopify
    Writing
    ESL Teaching
    Email Communication
    Answered Ticket
    Employee Training
    Microsoft Excel
    Customer Service
    Freshdesk
    Email Support
    English
    HubSpot
    Online Chat Support
  • $12 hourly

    • 5.0/5
    • (5 jobs)
    Got a job that matches my vibe? Make sure to send that invitation away! My objective? Simplifying your life. I'm here to unburden you from the humdrum tasks of daily life, granting you the precious moments you need to concentrate on what truly matters – your invaluable work. As an Ecommerce Virtual Assistant, I'm wholly devoted to bolstering online enterprises across the spectrum of their operations. With a wealth of experience navigating platforms like Shopify, Gorgias, Zendesk, and many others I provide an array of services designed to optimize your e-commerce venture. From crafting words to calming customers, I've got you covered. Meticulous by nature, I'll rock your customer service realm. Need a dispute tamer or a prompt responder? I'm your go-to. Social media maven and email maestro? Consider your products promoted and customers engaged. Why opt for my services? 🚀 Superpower Traits: Resourcefulness, resilience, and an insatiable thirst for learning. ✍🏼 E-commerce Mastery: Content whiz, customer champion, order wizard – that's my jam. 🗣️ Fluent in English: No lost translations, just seamless exchanges. 🧠 Quick-Thinker Enchantress: New systems? Consider them conquered. 💌 Updates Alchemist: You'll stay in the loop, always. ⏰ Deadline Dynamo: I'm Speedy Gonzalez, without the cheese. How can I be of service? 📧 Mastery of Email Handling & Chat Support 👥 Comprehensive Customer Care 📷 Adept Social Media Management (video editing, scheduling, posting on Instagram, reels, 🔍 TikTok, DM, and comment responsiveness) 🔍Nimble Data Entry 📅 Calendar Governance 📎Proficiency in Microsoft Office 🌐 Expertise in Google Suite/Google Drive 🗂️ Adept File Structuring 🎨 Artful Graphic Design (Canva, Capcut) ✨Plus, any bespoke tasks that your enterprise demands✨ Ready for a simpler, snappier journey? Your Virtual Assistant is here to roll!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Product Research
    Customer Service
    Administrative Support
    Data Entry
    Ecommerce Order Fulfillment
    Shopify
    ClickFunnels
    Email Communication
    Content Writing
    Copywriting
    Online Chat Support
    Email Support
  • $7 hourly

    • 4.7/5
    • (2 jobs)
    Hey there! Need a friendly, reliable and experienced Customer Service Agent for your business? With 8+ years as a customer service representative, I’ve helped customers via email, live chat, and even phone calls, tackling issues head-on and leaving a positive impression. As your customer service specialist, my goal is to ensure each customer feels heard, their issues resolved, and their loyalty to your brand strengthened. Beyond customer service, I can also perform various admin tasks such as order processing, data entry, product research, basic image editing, report prepation and more. I can take care of these details so you can stay focused on the big picture. If that sounds good, feel free to reach out.😊
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Communication Skills
    Customer Support
    Product Research
    Intercom
    Phone Support
    Order Entry
    Online Chat Support
    Administrative Support
    Customer Service
    Online Research
    Email Communication
    Product Listings
    Typing
    Data Entry
  • $20 hourly

    • 5.0/5
    • (7 jobs)
    I have 8 years experience in the Customer Service Industry. I am an organized, optimistic, and friendly professional that can establish a long term relationship with clients and outside resources. My main objective is to obtain a position in a company wherein I can utilize my education and work experiences. I am a full-time mom at the moment which will be a great advantage in finishing my task on the requested deadline by the client. I have worked for almost 4 years as an E-mail and Voice Support for a U.S account. My main task is to answer all inquiry billing, refund dispute of customers through e-mail and calls. This had helped me in composing e-mail professionally, improved my typing speed. and customer service skills. I have also worked as an ADSL Customer Service Representative in one of the largest Internet Service Provider in Australia. I am proud to say that I have been elevated as an ADSL Senior Customer Representative before my regularization in the company. I have also worked as a Data Entry Specialist and Project-Based Encoder for almost 2 years. Main objective is to encode scanned pdf documents from clients in the US and type all the scanned receipts from the largest supermarket chains in United Kingdom such as Tesco, Asda, Sainsbury's, and Morrisons. I was also a Desktop Support Intern for a year and was assigned in IT department. My main objective is to Install drivers and test desktop software applications and internet browsers. Test computers to ensure proper functioning of computer systems. Train end users on the usage of computer hardware and software.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Dropshipping
    Customer Satisfaction
    Shopify
    Google Sheets
    Answered Ticket
    Customer Service
    Customer Support
    Email Communication
    Online Chat Support
    Order Processing
    Help Scout
    Data Entry
    Email Support
    Phone Support
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