Hire the best Zendesk Specialists in San Jose, PH
Check out Zendesk Specialists in San Jose, PH with the skills you need for your next job.
- $10 hourly
- 5.0/5
- (13 jobs)
********************************************** Customer Service ********************************************** Social Media Management Fraud Analysis / Risk management / Customer and Technical Service Phone, Email and Chat Support E-Commerce (Shopify, Ali-express, Oberlo) Team Management - Training Data Entry, Internet Research. Virtual Assistant I can help you with: * Data entry/Typing/Translating * Converting PDF to MS word * Appointment setting/virtual assistant * Customer service support via phone/email/chat, manager escalations * Handling disputes, ticket submission * Fraud mitigation and analysis * Drop shipping/Niche research * MS Office 365 (Word, Excel. PowerPoint) * Adobe Creative Cloud * Zendesk * Google Drive
Zendesk
Unix System AdministrationNGINXLinux System AdministrationLinuxGraphic DesignProject Risk ManagementFraud DetectionOnline Chat SupportData Entry - $8 hourly
- 5.0/5
- (2 jobs)
Hi! I'm Marichelle. Experienced Customer Service Representative with a passion for delivering exceptional client support. With over 3 years of expertise, I am adept at resolving customer concerns through various channels, including phone calls, live chat, email, and social media. Here's what sets me apart: 📌 Multichannel Support: Proficient in seamlessly assisting customers through phone calls, live chat, email, and social media channels, ensuring prompt and effective issue resolution. 📌 Scheduling Efficiency: Experienced in utilizing Hootsuite to schedule and manage social media posts, ensuring consistent engagement with your audience. 📌 Email Handling: Skilled in managing email correspondence, maintaining a professional tone, and providing timely and accurate responses. 📌 Ticket Management: Proficient in handling support tickets using popular platforms like Freshdesk, Zendesk, Gorgias, and Reamaze, ensuring all client concerns are addressed efficiently and effectively. 📌 Order Fulfillment: Capable of managing order fulfillment processes, ensuring timely and accurate shipment of products, and providing customers with tracking updates. 📌 Data Management: Skilled in tracking and organizing data using spreadsheets and Google Docs, ensuring accurate record-keeping and easy access to important information. 📌 Quality Assurance: Familiar with using Grammarly to ensure error-free communication, providing polished and professional interactions with clients. 📌 E-commerce Expertise: Proficient in using platforms such as Shipstation, Shopify, and Dianxiaomi/Linnworks to facilitate smooth e-commerce operations, ensuring seamless order processing and inventory management. 📌 Creative Design: Capable of using Canva to create visually appealing graphics for social media posts, newsletters, or promotional materials, enhancing your brand's online presence. 📌 Excellent Communication: Skilled in effective and clear communication with clients, ensuring a positive customer experience and building long-term relationships. If you're seeking a hardworking, dedicated, and loyal professional, look no further. I am committed to delivering exceptional customer service and going the extra mile to exceed expectations. Let's work together to elevate your business's customer support and drive customer satisfaction to new heights. Ready to take your customer service to the next level? Let's connect and discuss how I can contribute to your success.
Zendesk
WixStripeGoogle Workspace AdministrationData EntryCustomer ServiceEmail CommunicationAliExpressDigital MarketingCanvaShopifySocial Media ManagementEmail SupportFreshdesk - $5 hourly
- 5.0/5
- (2 jobs)
I have more than 2 years of experience in being a customer service specialist and escalation specialist. I am experienced in answering tickets via Freshdesk, Zendesk, and Gorgias. Here are my other skills: Shopify Shipstation Digital Marketing Canva Using Hootsuite Using Grammarly Spreadsheet and Google Docs Data Entry I am a quick learner, dedicated, honest, and hardworking individual who is willing to work with loyalty.
Zendesk
Communication EtiquetteAnswered TicketOrder FulfillmentDigital MarketingGorgiasCustomer ServiceDropshippingEmail CommunicationCanvaOnline Chat SupportOrder TrackingFreshdesk - $15 hourly
- 0.0/5
- (3 jobs)
𝙉𝙚𝙚𝙙 𝙖𝙣 𝙀𝙓𝙋𝙀𝙍𝙏 𝙬𝙝𝙤 𝙘𝙖𝙣 𝙘𝙤𝙢𝙢𝙚𝙣𝙘𝙚 𝙩𝙖𝙨𝙠𝙨 𝙨𝙬𝙞𝙛𝙩𝙡𝙮 𝙖𝙣𝙙 𝙚𝙛𝙛𝙚𝙘𝙩𝙞𝙫𝙚𝙡𝙮? 💼 6+ years of Customer Service and Technical Support experience 🔥 The virtual assistant that can hit the ground running right away 🚀 Tech-savvy with high-speed internet Here's what I bring to the table 👇🏼👇🏼👇🏼 ✅ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧-𝘾𝙚𝙣𝙩𝙧𝙞𝙘 𝘼𝙥𝙥𝙧𝙤𝙖𝙘𝙝: I understand that happy customers are the lifeblood of any business. I go above and beyond to ensure their needs are met and exceeded. 🔧 𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: I'm your go-to troubleshooter. From software glitches to hardware issues, I'm equipped to tackle technical challenges head-on. 📞 𝙈𝙪𝙡𝙩𝙞𝙘𝙝𝙖𝙣𝙣𝙚𝙡 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣: Whether it's through phone, email, live chat, or social media, I excel in clear and concise communication, ensuring a seamless customer experience. 📊 𝘿𝙖𝙩𝙖-𝘿𝙧𝙞𝙫𝙚𝙣 𝙄𝙣𝙨𝙞𝙜𝙝𝙩𝙨: I'm not just about solving immediate problems. I also provide actionable insights from customer interactions to help you make informed decisions. 🌟 What Sets Me Apart 👇🏼 📌 𝘼𝙙𝙖𝙥𝙩𝙖𝙗𝙞𝙡𝙞𝙩𝙮: In the ever-evolving tech landscape, I stay current with the latest tools and trends, making sure I can provide state-of-the-art support. 💡 𝙋𝙧𝙤𝙗𝙡𝙚𝙢-𝙎𝙤𝙡𝙫𝙞𝙣𝙜 𝙋𝙧𝙤𝙬𝙚𝙨𝙨: I thrive on tackling complex challenges and turning them into opportunities for growth. 🗣️ 𝘾𝙡𝙞𝙚𝙣𝙩 𝙀𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩: Building strong, long-lasting relationships with clients is my forte. I ensure they feel heard and valued. 🌐 𝙍𝙚𝙢𝙤𝙩𝙚 𝙒𝙤𝙧𝙠 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: As a freelancer, I'm experienced in managing remote support, guaranteeing consistent performance, even from a distance. ✨ 𝙏𝙊𝙊𝙇𝙎 𝙄'𝙈 𝙋𝙍𝙊𝙁𝙄𝘾𝙄𝙀𝙉𝙏 𝙐𝙎𝙄𝙉𝙂: ✨ 🔥 Zendesk 🔥 Citrix Workspace 🔥 Kaseya 🔥 Team Viewer 🔥 Google Suite/Workspace 🔥 Outlook 365 🔥 Gmail 🔥 Yahoo mail 🔥 One Drive 🔥 Google Drive 🔥 Airtable 🔥 Slack 🔥 Discord 🔥 Zoom 🔥 Loom 🔥 Skype 🔥 Whatsapp 🔥 Microsoft Teams 🔥 Xero 🔥 Canva Ready to boost your customer and technical support efforts hand in hand? 👉🏼 Send me an Upwork message or invite so we can schedule a chat/call. Let's elevate your customer and technical support game together! Connect with me, and let's make magic happen. 🌟 Xoxo, Joana Marie
Zendesk
OCR SoftwareTechnical SupportOracle Database AdministrationSoftware MaintenanceTroubleshootingCustomer ServiceCustomer SupportPOS TerminalDatabase QueryTicketing SystemEmail SupportAirtableGoogle WorkspaceEmail Communication Want to browse more freelancers?
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