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Hire the best Zendesk Specialists in Silang, PH

Check out Zendesk Specialists in Silang, PH with the skills you need for your next job.
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Clients rate Zendesk specialists
Rating is 4.6 out of 5.
4.6/5
based on 2,224 client reviews
  • $8 hourly

    • 5.0/5
    • (7 jobs)
    Hi and welcome to my profile! I'm Julie Caballero from the Philippines. I decided to work remotely in 2017 and got into the eCommerce industry. Since then, I have worked as a eCommerce Customer Support in team environments, with extensive focus on eCommerce Operations. My tasks revolved around ensuring smooth day to day flow of our Customer Service, Order Fulfillment, Product Research, Supplier Coordination and Social Media Moderation. Being in this field for 6 years. I have helped clients with their day-to-day operations in different industries such as Cosmetics, Kitchen Equipment, Shoes, Pets, and Apparels. When serving customers, I put myself in their shoes and stay there until their needs are met, thereby giving the issue my all in order to get lasting resolution. Through my work-related and educational experience, I have expanded my abilities to provide excellent customer service in a professional manner. Here are some of the tasks that I can help you with: → Customer Service → Social Media Moderation (FB and IG) → Order Processing → Processing Returns/Exchanges/Refunds/Cancellation → Product listing → Contacting Supplier *These are some of the systems I’ve used For backend system I have used: ✔️Shopify ✔️ WordPress For Order processing and product uploads: ✔️AliExpress ✔️Dropified ✔️Eprolo For Customer Service: ✔️Zendesk ✔️Gorgias ✔️HubSpot ✔️HelpScout For tasks assignment and project management I have used: ✔️ Asana ✔️ Airtable ✔️ Monday For team communication, I have used: ✔️ Slack ✔️ Skype ✔️ Upwork ✔️ WhatsApp and these for admin tasks: ✔️ Google Suite ✔️ Google Drive ✔️ Microsoft Office I'm a fast learner, problem solver, goal-oriented individual with great work ethic and a strong sense of urgency that you can rely on to finish tasks efficiently and effectively every single day. I believe in hard work and honesty. I am always interested in making long-term professional relationships with clients to ensure that every project becomes successful. Every new job is an OPPORTUNITY. Please don’t hesitate to contact me!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Order Tracking
    Email Support
    Product Knowledge
    Ecommerce Support
    Online Chat Support
    Customer Satisfaction
    Gorgias
    Customer Service
    Shopify
  • $10 hourly

    • 0.0/5
    • (4 jobs)
    Hey there! I am a Customer Service Virtual Assistant. I handle multi-platform support and provide excellent results at the same time. More so, these channels can range from social media platforms to emails or phones. I make sure that all customer questions and complaints are dealt with promptly. Backed by skills, experience, and genuine customer care. Let's lift your customer care and helpdesk game! I can help you to: - Greatly improve the standing of your company with existing and prospective customers. - Increase customer satisfaction rate, customer loyalty, repeat business, and referrals. - Generate positive word-of-mouth reviews, which can attract potential customers. - Free up your time to enhance your business and focus on other essential areas of your business that you have to handle. - Bring vital consistency and response times to your business, allowing you to outshine others. As an entrepreneur, I understand that there can be a tendency to want to hang on or not to trust anyone else with looking after your customers and business, but truthfully, you don't have to do it alone. I AM HERE TO HELP YOU. I select clients that I work with very carefully. This is because I limit the number of clients I work with at any time to ensure that you get the maximum attention to detail. If you believe I am qualified for the job and ready to take your business to the next level, please don’t hesitate to message or send me an email, I’d be glad to know more about you and your company, what you want to accomplish, and how I can be of great help to you. Thank you for your time!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Support
    Ecommerce Order Fulfillment
    Shipping & Order Fulfillment Software
    Customer Retention
    Communication Skills
    Shopify
    Customer Service
    Customer Satisfaction
    eCommerce
    Phone Support
    Online Chat Support
    Order Processing
    Email Support
    Inbound Inquiry
  • $8 hourly

    • 4.9/5
    • (12 jobs)
    I am experienced in Sales (B2B/B2C), Collections, Customer Service, Appointment Settings, and Telemarketing. I can work under pressure, multitask, and am always willing to learn new things—more than six years in the Business Process Outsourcing industry. People find me an upbeat, self-motivated team player with excellent communication skills. For the past several years, I have worked in different lines of business. I enjoy meeting new people and finding ways to help them have an uplifting experience because this is my passion. I can be a great asset to a company because I am flexible, have time management, and can work with less supervision. Familiar Softwares Salesforce Zendesk Mojo Gohighlevel Podio Toky Close io Oneflare Aircall Vici Dial Vonage Freedomsoft Slack Skype Google meet Getaccept
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Salesforce Lightning
    Debt Collection
    Sales Promotion
    Sales Operations
    Sales Presentation
    Real Estate
    B2C Marketing
    Telemarketing
    Cold Calling
    Customer Service
    Lead Generation
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    A versatile self-starter with 10 years of combined experience in leadership, management, and general support roles. A highly-skilled professional that has developed his skill set which is proven to be highly essential in a business. My skills include but are not limited to: -Proficiency in essential business tools such as MS Office 365 and Google Workspace (formerly G-Suite), as well as: *CRM: Salesforce, Hydra 2, ACSS, ZOHO *COMMUNICATION: Phone (RingCentral, Avaya, Newbridge) Email (Zendesk, Gmail, Outlook) Chat (Zopim, LiveChat, Intercom) *OTHERS: Shopify, Stripe, PayPal, UPS, USPS. -Extreme attention to detail. -Data organization and time management. -Critical thinking and problem-solving. -Analytical and logical skills. -Versatility and adaptability. -Fast learner. -Effective communication. Below are the roles that I have supported: TEAM LEADER (Interim) -Generates and presents team KPI's and metrics reports. -Conducts one-on-one coaching and timely performance reviews. -Identifies areas for improvement and strategizes an action plan for the team and per agent. -Organize agent schedule to accommodate business operations. -Facilitate meetings and calibration whenever necessary. QUALITY ANALYST -Reviews and evaluates calls, chats, and emails. -Provisions QA Guidelines and metrics. -Creates and designs weekly refresher courses and training materials. -Communicates timely reports with the Team Leader and upper management. -Handles QA calibrations. GENERAL SUPPORT - (Order Fulfillment Specialist, Customer Service, Technical Support, Billing, and Sales) -Answers customer inquiries and escalations. -Provides comprehensive assistance through different communication platforms -Manages customer account information through various CRM platforms. -Customer retention. -Product research. -B2B Ordering. -Order management (processing, fulfillment, tracking, and modification) -Executes customer return and refund requests within warranty policy and guidelines. -Provides technical support for certain products - from essential to advanced troubleshooting. -Technician dispatch. -Offers products and services according to the customer's needs. -Collections tasks such as payment processing and payment arrangement. VOICE CAPTIONER -Provides clear and accurate voice-to-text transcription.
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    Data Entry
    Administrative Support
    Multitasking
    Ticketing System
    Phone Communication
    Critical Thinking Skills
    Customer Support
    Technical Support
    Problem Solving
    Customer Service
    Online Chat Support
    Email Support
    English
  • $9 hourly

    • 5.0/5
    • (5 jobs)
    CERTIFICATIONS, MERITS / AWARDS AND SEMINARS 3rd Placer, Science Fair, 2007 Seminar on Recent Drug Findings, 2007 Seminar on Medical Transcription Rules, 2007 OJT Training on AAMT: July 2008 to August 2008 Seminar and Trainings for Customer Support, Stream Global Services, 2010 SKILLS Office/ Secretarial Tasks Correspondence Skills MMT English Proficiency Computer Savvy Typing Speed: 50-55 wpm Internet Savvy
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    Data Entry
    Salesforce CRM
    Answered Ticket
    Product Knowledge
    Customer Service
    General Transcription
    Email Support
    Online Chat Support
    Zoho CRM
  • $15 hourly

    • 0.0/5
    • (2 jobs)
    Knowledgeable Go High Level CRM, creating landing pages, marketing emails via Mailchimp, prospecting leads, and nurturing. Knowledgeable helping users with their technical issues as Service Desk Technician. Has experience in Software Deployment, installing applications remotely. Has solid years of experience as an Inside Sales Representative and Account Management for a decade for an IT Distributor Company. Mastered working under pressure while delivering above and beyond output. Helped different CEO's from the past achieve their sales quotas and helped them grow their business by increasing their revenue. I am proud of how professional I am, communication skills are superb and I am proud to say that I am a person with Integrity. I look forward to be working with you soon!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Support Plugin
    Landing Page
    Account Management
    Helpdesk
    Social Media Management
    Social Media Content Creation
    Product Onboarding
    Customer Relationship Management
    Technical Support
    Sales
    HighLevel
    Sales Funnel Builder
    Marketing Automation
    CRM Automation
  • $8 hourly

    • 5.0/5
    • (2 jobs)
    6 Years of experience in the BPO industry as Content Moderator/Trust & Safety Specialist and as Transcriptionist, 3 years of experience in content moderation/Trust & Safety in a remote setup, 2 Years of experience as an ESL instructor. Can answer direct query & request from the client using Zendesk, chat, or via direct email. Adaptive & quick learner who takes initiative that produces good quality result. I am looking forward on working with you soon. Best, Ma. Lavinia
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Email Support
    Customer Service
    Social Media Content
    Chat & Messaging Software
    Data Entry
    Research Documentation
    Multitasking
    Content Moderation
    Community Moderation
    General Transcription
    English
  • $10 hourly

    • 0.0/5
    • (1 job)
    Certified Rockstar in Team Management with proven record of strong team management skills and have been leading performing team. Call listening and call calibration sessions with client and other stakeholders. Coaching and Feedback session. Detail Oriented Microsoft Office Google Suite Zendesk
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    Sales Leadership
    Customer Service
    Email Support
    Team Management
  • $7 hourly

    • 5.0/5
    • (6 jobs)
    Skills, Qualifications and Experiences: -Knowledgeable in Zendesk , Honeybook, Quickbooks, Bluecart, Zenventory and Microsoft Office -Can perform with minimal supervision. -Onboarding new team members -Customer Service Skills -Order Management and Logistics Coordination -Events -Listing Properties Management -Strong oral, written, and grammatical English communication. Detailed Experiences and Skills : -Processing Invoice -Chat/Email Management / Ticket Management -Making Reports -Processing and Releasing Orders -Catering Support -Making quotations and invoices -Upload of units or products to advertise -Assist the agents regarding the inquiries or schedule of viewings -Gather or sourcing out of new units to be added on our listings -Outbound Calls
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Order Processing
    Ecommerce Order Fulfillment
    Asana
    New Member Onboarding
    Order Management
    Event Management
    Real Estate Listing
    Business Report
    Customer Service
    Communication Skills
    Data Entry
    Microsoft Office
    CRM Software
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    Being immersed in the world of remote work that involves data entry and e-mail support over the past two years, I embraced a better normal when it comes to an office setup. I love speaking with clients and business entities and I believe communication is one of the foundations of a long-lasting business relationship. Allow me to help your business when it comes to e-mail and chat customer support, data entry and management, as well as order processing and status report. I can also be your all-rounder, a Jill of All Trades, whenever the situation calls for it. Starting my freelancing journey on my second decade of existence, I believe I am in the perfect spot to grow and flourish as I find my own definition of success.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Marketing Data Analytics
    Writing
    Content Moderation
    Google Workspace
    Marketing
    Email Support
    Canva
    Marketing Presentation
    Data Entry
    Shopify
    Communications
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    I am a freelancer looking for a Client and Businesses engaged in Property Managment, Data Entry and Support. I'm experienced in OKTA, Airtable, Salesforce, Reconciliation, Ramp and Zendesk. Communication is important to me so Let's keep in touch !
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Microsoft Access Programming
    Microsoft Teams
    Slack
    Salesforce
    Property Management
    Customer Service
    Resolves Conflict
    OKTA
    Airtable
    Account Reconciliation
    Microsoft Office
    Data Entry
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customer.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Game Development
    Game Testing
    Customer Support
    Amazon
    Customer Engagement
    Email Communication
    Social Media Engagement
    Ecommerce
    Shopify
    Customer Service
    Email Support
    Online Chat Support
    Order Processing
  • $10 hourly

    • 4.3/5
    • (0 jobs)
    With over 15 years of job experience I have. I am proud to say that I am an excellent worker for your business. Prior to working from home I am a Team Leader for about 4 years and have been honing agents to be better at what they do at work. Overseeing up to 25 employees at a time while delegating tasks, conducting performance evaluations, identifying areas for improvement, and delivering positive feedback to boost morale. I know that with my prior Team Leader/QA experience I can be a great addition to the team. I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Online Chat Support
    Email Support
    Technical Support
    Supervision
    Administrative Support
    Sales
    Salesforce CRM
    Customer Support
  • $3 hourly

    • 0.0/5
    • (0 jobs)
    To continue my professional career with an organization that utilizes my management, supervision and administrative skills to benefit mutual growth and achieve maximum profits for the client's success. Seek to diversify my skills in another industry to gain further experience while enhancing the productivity and reputation of my client.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Salesforce
    Zendesk API
    Sales & Inventory Entries
    Transaction Data Entry
    Warehouse Management
    Project Management Office
    Computer Basics
    Technical Support
    Customer Service
    People Management
    Business Operations
    Data Management
    Problem Solving
    Critical Thinking Skills
  • $3 hourly

    • 0.0/5
    • (0 jobs)
    I offer a combination of unique skills and competencies which I have developed through a rewarding career. I have honed communication and problem solving capability skills while being proficient in customer service. In previous roles, I have contributed to organizational improvements, collaborative team efforts and attainment of key business targets. Beyond my eagerness and dedication, I also practice empathy in my daily manner of living. Knowledgeable and dedicated customer service, and support professional with experience in Floral, Airline, and Game industry. Solid teamplayer with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I offer my listening and understanding, teamwork, communication and customer focus capabilities that you require in a Support role. I have established a good working spot in the comfort of my home, with high internet speed, and computer equipment that will help me in my productivity; making me ready to work right away, remotely. Please feel free to contact me for additional career details and qualifications. I look forward to hearing from you at your earliest convenience.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Typing
    Booking Services
    Online Chat Support
    Email
    Ticketing System
    Customer Service
    Communications
    Documentation
    Multitasking
  • $12 hourly

    • 3.8/5
    • (9 jobs)
    Could this be a random circumstance? Or could this be fate? 💕 Both of us don't know it yet. But what I know is that you came to Upwork with a need and/or a problem that needs to be solved. And I know you're tired going through other freelancers' profiles - pretty sure a lot of them are bland, some are meh 😕 and, yeah, well I’m sure some of them are okay. But here you are, still searching. Let me tell you why your search stops here – WITH ME. Here are a few, among other things, (let’s just go with) stuff I have heavy experience on that will surely make your campaign/project solved efficiently, effectively – and successfully: 🔥 Customer Service Through Multiple Channels 🔥 Outbound and Inbound Sales 🔥 Data Entry 🔥 Appointment Setting 🔥 Email Management Still think this is just a random circumstance? Let's have a quick chat. Rooting for you, Charisse
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Order Fulfillment
    HighLevel
    Mailchimp
    Salesforce
    Communications
    Lead Generation
    Data Entry
    Email Communication
    Sales
    Customer Service
    Appointment Setting
    Email Support
    Phone Support
    Online Chat Support
  • $10 hourly

    • 4.1/5
    • (10 jobs)
    ⭐️⭐️ Virtual Assistance better than ALEXA & SIRI. ⭐️⭐️ I may not be Gal Gadot but I can be your WONDER WOMAN. Let's make it happen! Check out the list of my areas of expertise below: ✔ SUBJECT MATTER EXPERT | TEAM LEADER ✔ Rockstar Email Support ✔ Handling Klarna Disputes ✔ Handling Ticket Escalations from Level 1 Agents ✔ Amazon/Shopify Order Fulfillment ✔ eBay Store Management | Order Fulfillment | Customer Support ✔ Address and resolve arising issues with Suppliers ✔ Processing Refunds & Replacement | Manual Order via Shopify ✔ Resolving Lost/Delayed Packages Proficient and experienced in utilizing the following CRMs/Tools. ✅ Zendesk | Freshdesk | Georgias ✅ Monday.com | Click-up | Asana | Trello ✅ Slack | WhatsApp I love getting things done. Give me a map and I’ll get you there. Give me a list and I’ll tick all the boxes. I also have the ability to multi-task and maintain a high level of quality and accuracy in a variety of duties. I'm a quick learner and I can adapt to learn any tools necessary for the task. superb accuracy, efficiency, and reliability are the traits that make me stand out among other freelancers, great value for a price! Highly skilled at creating effective organizational and filing systems, strong negotiation skills, and meticulous attention to detail. I am well-organized and reliable and I can learn with just minimal supervision. My working Philosophies are: 1. The client must be happy, nothing less is acceptable 2. Meet all deadlines (as early as possible)
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Freshdesk
    Slack
    Graphic Design
    Administrative Support
    Shopify
    Amazon
    Dropshipping
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