Hire the best Zendesk Specialists in Islamabad, PK
Check out Zendesk Specialists in Islamabad, PK with the skills you need for your next job.
- $6 hourly
- 5.0/5
- (6 jobs)
As an expert customer service specialist with experience in handling diverse customer inquiries and complaints, I am happy to offer my service to the Freelancing community. With a proven track record of delivering customer experiences, I am confident in my ability to contribute to your team's success. I have a Master's degree in Business Administration with Marketing and have about 8 years of working experience in Customer Care and IT Operations. Throughout my career, I have gained the required knowledge and expertise in addressing customer concerns and resolving issues to their satisfaction. I am well-versed in utilizing a range of communication channels, including email, phone, shadow sessions, and chat, to provide prompt and effective support to customers. My ability to multitask, prioritize, and work efficiently under pressure has enabled me to maintain a high level of productivity and deliver the required results. As a customer service specialist, I am responsible for handling customer inquiries, complaints, and support requests. I ensure customer satisfaction and help resolve any issues that customers may have. My services include: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Resolve customer complaints and issues using sound judgment and problem-solving skills. • Escalate complex or unresolved issues to appropriate teams or management. • Maintain accurate records of customer interactions and transactions. • Provide product information and support to customers. • Follow up with customers to ensure their issues have been resolved and they are satisfied with the service received. • Collaborate with other teams and departments to ensure customer needs are being met. • Continuously develop knowledge of company products and services to provide the best possible support to customers. As a customer care specialist, I understand the importance of clear and effective communication, problem-solving, and building strong relationships with customers. I have a proven track record of delivering exceptional service to customers, resolving complex issues, and exceeding customer satisfaction targets. In addition to my expertise in customer care, I am proficient in using a wide range of productivity tools and following software which enables me to provide valuable insights and support to the team. • Google Suite • Stripe • SmarterTrack • Zoho • Zendesk • Provide Support • Live Chat • GitHub • Canva • Jira • Slack • HubSpot • Microsoft 365 In addition to my technical skills, I have excellent interpersonal skills that allow me to build strong relationships with customers and team members. I am an empathetic listener who can put customers at ease and help them feel heard and understood. My positive attitude toward providing customer experiences is infectious, and I thrive in dynamic environments. I am excited about the opportunity to bring my skills and experience to your organization and contribute to your mission. Thank you for considering my application. I look forward to discussing my qualifications further.ZendeskOrder ProcessingFacebook Ad CampaignIncident ManagementMicrosoft Active DirectoryOffice 365Technical SupportZoho DeskCanvaLive Chat SoftwareExecutive SupportVirtual AssistanceZoho CRMCustomer SupportEmail Support - $5 hourly
- 5.0/5
- (10 jobs)
I have experience more than 3 years of experience as an E-Commerce Virtual Assistant and Shopify expert. For me, the Virtual Assistant represents dynamism and the need for quick response. I have in-depth knowledge of Shopify and its extensions. I have gained exposure to various types of projects. The approach to my work goes beyond the job description as I am always looking for a way to improve results. ➤𝐌𝐲 𝐜𝐨𝐫𝐞 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐢𝐬 𝐢𝐧 𝐭𝐡𝐞𝐬𝐞 𝐟𝐢𝐞𝐥𝐝𝐬 𝐛𝐞𝐥𝐨𝐰: (Shopify, Customer Support, Data entry, Etsy, Ali Express, and any kind of E-commerce and business website) ✅ Data Entry ✅ Virtual Assistant Services ✅ E-Commerce Store Management ✅ Product Description Writing ✅ Product Listing and SEO Optimization ✅ Product Research for Dropshipping, FBA ✅ Product Variation ✅ Product Reviews Writing-Rewriting ✅ Product Sourcing ✅ WordPress Data Entry ✅ PDF to MS Word ✅ Website Content Upload ✅ Image Research & Editing ✅ Administrative Assistant ✅ Article Research ✅ LinkedIn Outreach ✅ Scanned PDF to Excel ✅ Email Handling ✅ Data Management, Data Organization / Presentation, Data Analysis ➤𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐚𝐭 𝐒𝐭𝐨𝐫𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:- I have a wide range of knowledge on how to manage an e-commerce store. Experienced in manual listing, editing products, bulk upload, update using the CSV import/export method. I encountered several kinds of product page issues and learned about them. ➤ 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐋𝐢𝐬𝐭𝐢𝐧𝐠/𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 𝐖𝐫𝐢𝐭𝐢𝐧𝐠:- Most of the products in the store cannot be sold because of the horrible listing. The Product title is one of the most vital elements of an optimized product page. If your product title doesn’t contain the proper keywords, and the description is too long, then your bullet point cannot catch the customer's attention. ➤ I have worked with companies using my expertise in: ✅ CRM's: Monday.com - Zendesk - Freshdesk - Georgia- Jobber- ✅ E-commerce platforms: Shopify- Shopbase- Amazon- Ebay- Etsy ✅Project Management: Trello- Slack- Microsoft Meetings- ✅Lead Generation Tools: LinkedIn Sales Navigator- Zoominfo ⏰ Availability: - 09:00 AM to 10:00 PM London time [GMT] - 07:00 AM to 09:00 PM Eastern Standard Time [EST] - 05:00 AM to 05:00 PM Pacific Standard Time [PST] *10 hours per day work commitments with 6 days a week Mon-Sat Fluent English verbal & and written communication skills. I have worked with companies within the US, Canada, UK, Belgium, and Asia. If you have found what you are looking for, let us discuss things and start working together! Thank you! Aqsa AmbreenZendeskShopify AppsCall Center ManagementSocial Media MarketingSales ManagementCoursework AssignmentContent EditingSales & MarketingWordPressShopifyShopify SEOEmail SupportCustomer SupportEmail CommunicationMicrosoft Excel - $30 hourly
- 5.0/5
- (10 jobs)
Enthusiastic, fair and goal oriented are best fit to explain my capabilities. I have expertise on: - Excel - Word - Google sheet - Avaya Agent - Account Payable / Account Receivable - Account/Credit Card Reconciliations - Customer dealing - Payroll Management - Invoicing - Inbox Management - Order Sourcing - Financial Outreach - Financial Reporting - Commission Report - For Workers - Journal Entries - Finding and correcting incorrect Transactions. A group player considering each involvement as portion of a learning bend. As a seasoned learner, I am passionate about writing, expressing and addressing the issues at different platforms. Adaptable to any sort of environment, I have been associated with different organizations, which has enhanced my bottom up knowledge. Totally willing to grow my skills while I consider myself a learner till date.ZendeskTask CoordinationAccount ManagementQuickBooks OnlineGoogle SheetsWave AccountingAccounting ReportBookkeepingIntuit QuickBooksAccounts ReceivableAccounts PayableInvoicingPayroll Accounting - $20 hourly
- 4.6/5
- (78 jobs)
⭐⭐⭐⭐⭐ --- TOP RATED by UPWORK ---⭐⭐⭐⭐⭐ 𝐅𝐮𝐥𝐥-𝐒𝐭𝐚𝐜𝐤 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐰𝐢𝐭𝐡 𝟕+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐏𝐇𝐏/𝐌𝐘𝐒𝐐𝐋, 𝐋𝐚𝐫𝐚𝐯𝐚𝐥, 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬, 𝐂𝐨𝐝𝐞𝐈𝐠𝐧𝐢𝐭𝐞𝐫, 𝐏𝐇𝐏 (𝐂𝐌𝐒 & 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤𝐬). 🚀 PHP (CodeIgniter | Laravel, and more) 🚀 CMS (WordPress | Joomla | Magento) 🚀 AWS | GCP 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤𝐬/𝐂𝐌𝐒: ----------------------- * Framework: Zend Framework 1 & 2, YII 1 & 2, CI, Laravel * CMS: WordPress, Joomla, Opencart, Magento * Hybrid Mobile app development CORDOVAZendeskCustom PHPPHP ScriptReact NativeFlutterAndroidFirebaseWeb ApplicationiOSMySQLWordPressPHPAndroid App DevelopmentMVC FrameworkCodeIgniterLaravelHMVC FrameworkLaminasPhalconFuelPHPSymfony 4Yii2YiiSmart Framework PHPMoodle - $10 hourly
- 5.0/5
- (6 jobs)
👋 𝗚𝗿𝗲𝗲𝘁𝗶𝗻𝗴𝘀! I'm available for new ventures 🎤 𝗙𝗹𝘂𝗲𝗻𝘁 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 (Check My Introductory Video) ⭐ 4+ 𝐘𝐞𝐚𝐫𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 ⭐ 𝟯𝟬+ 𝗦𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 ✅ 𝗪𝗼𝗿𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝘁𝗶𝗺𝗲𝘇𝗼𝗻𝗲 🔍 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲: Greetings! I'm Muhammad Shuaib, a seasoned customer service representative with a decade of experience under my belt. I am a seasoned Virtual Assistant and customer service representative with over five years of experience in business operations, management, sales and customer service, I worked with a diverse range of E-commerce companies based in the USA, UK, and Australia. Serving the customer properly and top level management is the lifeblood of any business, and the wrong person can turn a prospect into a dud. If you want to see your company or business at the peak, you need a seasoned professional with a love for the game. As your Virtual Assistant, I will be professional when I speak to your prospects with the required level of assertiveness needed. If you need a true professional caller to test out your business customer service, don't worry I will get this done for you in any way you need it to be. 🌟 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁: My secret sauce? A perfect mix of empathy and efficiency. I don't just handle inquiries; I create customer connections. Every interaction is an opportunity to exceed expectations and leave a lasting positive impression. I ensure your customers feel heard and valued 💼 𝗦𝗸𝗶𝗹𝗹𝘀: 📞 Customer Service Representative 📧 Email Support 💬 Live Chat Engagement 🤝 Executive Virtual Assistant 🎧 Inbound & Outbound Calls Answering 😍 Social Media Management 📝 Project Management 💻 Operations Assistance 📧 Executive Inbox & Calender Management 💡 Lead Generation 🔎 Pre-Qualifying Leads 🌐 Web Research & Data Entry 🖥️ 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲𝘀 𝗮𝗻𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗮𝗺 𝗦𝗮𝘃𝘃𝘆 𝘄𝗶𝘁𝗵 🔹Zendesk🔹Freshdesk🔹Gorgias🔹Shopify🔹Intercom🔹Hubspot🔹Jobber🔹Slack 🔹Asana🔹Salesforce🔹Ringcentral🔹Pipedrive🔹Zoho CRM🔹Google Docs 🔹Linkedin Sales Navigator🔹Appollo🔹Snov🔹Notion🔹Monday.com🔹 Chatgpt 💬 𝗟𝗲𝘁'𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲: Ready to elevate your customer service game? Let's discuss how I can contribute to your success. Your happy customers are just a message away! 🚀📬ZendeskEnd User Technical SupportTechnical SupportProduct DescriptionAnswered TicketEmail CommunicationCustomer SatisfactionAdministrative SupportCustomer Service ChatbotCustomer ServiceOnline Chat SupportEmail SupportPhone Support - $5 hourly
- 0.0/5
- (1 job)
• I am an E-Commerce Manager and Digital Marketer. We are an offshore agency with more than 40 experts and specialize in Customer Support Services, Virtual Assistance, Live Chat Support, Phone Support, Email Handling, Shopify VA, Amazon VA, Etsy VA, Stripe, PayPal, and other Dispute resolution. Can take initiative, work under pressure and balance multi-task assignments. Can be a good team member, especially in situations where tough and high-stress goals have to be achieved with Fast learning and Development Skills. • I have experience of more than 3 years in the E-commerce Website Manager, SEO & SMM, and Digital Marketing industry. I am committed to providing high-quality work for my clients. I am a proactive communicator and enjoy working collaboratively to achieve my client's goals. With my expertise and dedication, I am confident that I can provide value to your project. Let's work together to bring your ideas to life!"ZendeskEcommerceReal Estate Virtual AssistanceAlternative Dispute ResolutionAnswered TicketVirtual AssistanceMicrosoft ExcelEtsy ListingComputer SkillsPayPal DevelopmentCustomer SupportShopify SEOEmail SupportOnline Chat SupportPhone Support - $10 hourly
- 5.0/5
- (11 jobs)
I am an enthusiastic and I'm focused on developing my career by working on short/long term projects for the best companies in the industry to strengthen my developmental skills and to gain better practical knowledge of my areas of interest. Results oriented, dependable professional experience on customer service and sales. Excels in fast paced environments as well as in supervising and motivating staff to increase productivity and company profitability. Works well independently and as a part of team. Committed to excellence . Proven capacity to troubleshoot issues and to resolve issues quickly. Concrete in making time table to reach service quotes. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.ZendeskAccounts ReceivableSalesforce CRMCustomer ServiceTechnical SupportTime ManagementProduct KnowledgeCommunication EtiquetteAnswered TicketCustomer RetentionEmail SupportEnglishInbound Inquiry - $15 hourly
- 5.0/5
- (40 jobs)
Greetings! You've come to the right place if you're looking for a valuable certified customer support agent. My name is Abdul, and I have extensive experience in customer support, moderation, and alpha/beta game testing. ⭐Approved by Upwork ✔️ Customer Service certification from Upwork's hiring assistant ✔️ 10,000+ hours of work experience ✔️ 100% job success score throughout career ✔️ Top Rated ✔️ Fluent in English ✔️ Identity Verified ✔️ Highly recommended reviews ✔️ Skilled in customer support, moderation, and alpha/beta testing ✔️ Verified testimonials from previous clients ⭐Background I started as a customer support specialist in 2014 and joined Upwork in 2018. Since then, I have worked with startups and Enterprise clients to provide premium customer support services to companies in various industries, including education, virtual reality, e-commerce, and gaming. ⭐Recent Jobs I have provided customer support services for the following companies: Course Hero Inc. (US-based/Educational) Virbela (US-based/ virtual reality) Tech support - 3D Activision (Game capture artist) Skooli (Canada-based/ Educational) Teach Away (Canada-based/ Educational) Lumin (US-based/ E-commerce) Call centers (Inbound / Outbound) Newtons Hub (Pakistan / Educational) Moftak Solutions (Software house) ⭐Job experiences My experience includes: Frontline support Moderator Answering customer queries Managing online academies Maintaining academic integrity Flagging honor code violations Processing refunds Managing tutor-student operations Scheduling trials Moderating TV channel's servers Providing sales and customer support to gaming industries Following the guides and policies Assisting customers through the sign-up process Providing premium customer support through screen sharing I am proficient in using Zendesk, Zopim, "K"ustomer, Stripe, Slack, Skype, VoIP, Admin, Hubspot, Hubstaff, Mailchimp, Gorgias, Salesforce, and Happyfox for live chat. ⭐Availability I am available to work full-time on weekdays and weekends, and I am flexible with my working hours. ⭐Equipment and security details: I have a PC, laptop, Mac, Windows, Android, and iPad. My system specifications include an Upgraded 2k24 Ryzen 7 5800x 32GB RAM, 2 TB HHD, 250GB SSD, GPU Nvidia RTX 3090, and a 49-inch multitasking monitor. I have a noise-cancellation Logitech headset along with both power and internet backup. System security: Managed by BitDefender. If you have any queries or would like to discuss a potential project, please feel free to contact me via Upwork messages. Warm Regards, Abdul Profile Tags: #CustomerSupport #CustomeService #Gamer #CustomerService #Gamer #Techsupport #VirtualTechSupportZendeskInbound InquiryOnline MultiplayerCustomer SupportGaming VideoOrder TrackingCustomer ServiceGameplay FootageOnline Chat SupportEmail SupportEnglish - $20 hourly
- 4.9/5
- (47 jobs)
Virtual Assistant VA Are you looking for an experienced and reliable virtual assistant VA to manage your projects? Or a team member you can rely on with your projects? Well, you have come to the right freelancer! Hi, you know my name, and what I offer is listed below. Other than that, Let me tell you that I am a passionate virtual assistant who likes to learn new ideas and skills from every new job, and that is the main reason I like virtual assistance jobs the most. I can deliver the highest quality work in a given time frame, and my most important skill is that I am a self-learner. Don't believe me? Well, there is only one way to find out. You can send me an offer, and I will make you believe it. See you soon! Offering Services: • Virtual Assistant • Admin Support • Executive Assistance • Website Development • Website Designing • SEO Content Writing • Order Processing Here are some of the projects I can work on and the tools that are required to complete these projects: • CRM Support ( Hubspot, Zendesksell, Click Funnels, Kajabi & Zoho ) • Website Development & Management ( WordPress, Shopify, Squarespace, ClickFunnels ) • Graphics Designing ( Canva, Adobe Photoshop, Adobe Illustrator ) • PDF Editing ( Adobe Acrobat Pro DC, Adobe Illustrator ) • SEO Content Writing ( Semrush ) • Appointment Setting and Calender Management ( Calendly ) • Automation Settings ( Zappier ) • Virtual Assistance • Web Research • Email Management • Data Analysis and Management ( Excel, Google sheet, Airtable ) • Webinar Setup ( Big Marker)ZendeskSEMrushAdobe IllustratorAd CampaignAdobe AcrobatClickFunnelsGoogle WorkspaceWebinarZapierEmail Marketing Platform SupportVirtual AssistanceWordPressCanvasAdministrative SupportHubSpot - $5 hourly
- 5.0/5
- (3 jobs)
Hi there, Thank you for visiting my profile I'm working as a Customer Service Representative (CSR) for the past 2 years. I help clients to boost their businesses by providing their customers a friendly Chat, E-mail, and Call support. I'm experienced in : ✔️ E-mail Support ✔️ Live Chat Support ✔️ Zendesk ✔️ Freshdesk ✔️ Shopify ✔️ Tawk.to ✔️ Data Entry When you work with me you will get quick responses and clear communication. If any of that sounds like what you need, contact me! I appreciate your time. Best Regards Shahbaz K.ZendeskCommunication EtiquetteCustomer ServiceEmail CommunicationOnline Chat SupportEmail SupportFreshdeskPhone SupportEcommerce SupportOrder TrackingInbound InquiryOrder Processing - $5 hourly
- 5.0/5
- (3 jobs)
Professional sales person with excellent command of the English language and a pleasant speaking voice • Located in the US able to call in all time zones • Outstanding talent in gaining entry and closing deals with sales-resistant corporate clients • Demonstrated ability to consistently develop sales appointments with corporate presidents, senior managers, and business owners • Compelling negotiator with excellent oral, written, and public speaking communication and presentation skills • Recognized inherent as well as trained sense of empathy in understanding peoples' situations, feelings, and motives • Demonstrated market strategist and sales tactician with an ability to sell a wide range of products and services to diverse markets • Proven energetic team leader with an established record of sales tenacity, multi-task proficiency, creativity, resourcefulness, business management, organizational command, and problem-solving know-how. Worked as a freelancer in many counties including USA, Canada ,Australia , UK ,Ireland as well. I would also like to share my experience in calling different Campaigns * Absentee Owner * Vacant Lands * FSBO's * Pre-Foreclosure * Eviction * Probate leads I have extensive experience with multiple dialers and CRM's given below : * Solar * Health Insurance * Learning Reality Technologies * Tolindo * Global hire * ATNT * Direct TV * Reliant Communication * W Academy * Publishing Live *Real Estate *And many more So let's get down to getting you more customers or clients! Thank you so much for your interest!ZendeskOnline Chat SupportCustomer SupportTelemarketingB2B MarketingOutbound SalesMicrosoft ExcelSalesCustomer ServiceSalesforce CRMCold CallingLead Generation - $5 hourly
- 5.0/5
- (0 jobs)
Thank you for reviewing my profile. As a freelancer, I believe I possess the qualities you are seeking and can significantly contribute to your company's success. I am confident in surpassing your expectations. While responding to customers may seem straightforward, the key lies in the speed, accuracy, empathy, and friendliness of the response, as well as the ability to handle a substantial volume of inquiries. I understand that your time is valuable, and that's where my expertise comes in. With over 5 years of customer support experience in diverse companies, I not only bring ideas and insights from my previous roles but also a genuine passion for assisting people. In addition to my customer support skills, I have a strong proficiency in Virtual Assistance (VA), email/live chat management using platforms like Freshdesk, Zendesk, and Gorgias, influencers outreach and marketing, social media management (including Shopify), translations/proofreading, and LinkedIn lead generation. I am confident that my broad skill set aligns with your needs, and I am dedicated to delivering exceptional results. I look forward to the opportunity to contribute to your business and strive for continued excellence in all endeavors.ZendeskShopifyInfluencer OutreachInfluencer ResearchEmail EtiquetteSocial Media ManagementCustomer SupportFreshdeskCommunication SkillsAdministrative SupportCustomer ServiceOnline Chat SupportEmail SupportEmail CommunicationData Entry - $8 hourly
- 5.0/5
- (6 jobs)
I am an experienced Customer and Technical support Representative providing exceptional customer service through Phone, email and chat that shows and relays a genuine intention to help. I also have experience being a Virtual Assistant for a property management company and E-Commerce business support. I am looking for a home-based long term job, and would want become one of your assets in helping you grow your company or simply take part to accomplish your project. I can do multitasking. I love learning new things and focus in everything training because I love acquiring new knowledge and information. I am a quick learner as well and needs less super vision. I have different sets of skills which I can share and relevant on the given description of most job post. I am also an extensive user of Microsoft Office tools and Google Apps/Docs on top of my skills concerning troubleshooting basic issues or navigation on laptop/Desktop and mobile phones. I have set up my own Home office and reliable internet connection and computer which will definitely help me do the jobs effectively. I'm very excited to be part of your team and hoping to hear from you soon. Thanks :)ZendeskLead GenerationAdministrative SupportData EntryEcommerceOffice 365Appointment SettingZoho CRMMicrosoft ExcelOrder ProcessingOnline Chat SupportCustomer Support - $25 hourly
- 5.0/5
- (4 jobs)
I am a Customer success & Accounts manager with experience in customer onboarding & giving demos about the product & dashboard for a small and medium sized business. I can also handle chats, phone calls & emails. I am very experienced in conducting meetings over Zoom & Google Meet. - I'm experienced in Salesforce, Zendesk, Zoho & other CRMS. - I'll fully manage your onboardings from start to finish. - Regular communication is really important to me, so let's keep in touch!ZendeskCustomer OnboardingRingCentral GlipSalesforceAircallCustomer SupportCanvaZoho CRM - $11 hourly
- 4.8/5
- (64 jobs)
From strategic planning to ongoing maintenance, I can be someone who would act as a business manager, project manager, and key individual who can hold all the strings to your business success. COST-EFFECTIVE yet HIGH-QUALITY Service - 14,000 plus hours on Upwork - Top Rated Plus - Worked with enterprise Fortune 500 companies. - Sectors worked on: Federal, SLED, K-12, and Commercial From strategic planning to ongoing maintenance, I can be someone who would act as a business manager, project manager, and key individual who can hold all the strings to your business success. Key expertise in the following domains with a proven track record: - Supply Chain Management: (Sales Distribution & Logistics) - Accounting, Finance & Audits: (Xero, SAGE, QB, ZOHO, and manual accounting) - Business Process Outsourcing: (Back Office Operations, RFQ/RFP Lifecycle, Order Processing, Shipping, Logistics, Vendor Management, Collection, GR/IR, Reporting, Forecasting, and Team Management) - Customer Service/Support: (Chat Support, Email Support, and Phone Support) - Data Management: (Inventory Management, Forecasting, Meta Tags, Hierarchy Design, Terms, and Process) - Business Development: RFQ, RFQ, Quoting, Federal Bids, Tracking Bids, and Vendor Management - Marketing: Content Marketing, Community Engagement, Ad and Email campaigns, Surveys, Lead Management, and social media Domains & Tools: - ERPs: Sap, NetSuite, MS Dynamics, Zoho, Odoo - PROJECT MANAGEMENT: Asana, Trello, Airtable, Monday.com, ClickUp, Smart Sheet, Jira - TICKETING: Zendesk, Freshdesk, Freshsales - G-Suite: Google Docs, Sheets, Slides, Forms, Drive, and integrations - MS Suite: Microsoft Word, Excel, PowerPoint, OneNote, Outlook, and Visio Communication: WhatsApp, Skype, Google Meet, Slack, Zoom, Uber Conf, Ring Central & WebEx I am just a call awayZendeskSupply Chain & LogisticsSAP Warehouse ManagementLogistics CoordinationClient ManagementProject WorkflowsAdministrative SupportSupply Chain ManagementOrder ProcessingFreshdeskData EntryData ManagementCustomer SatisfactionProject ManagementCustomer Service - $90 hourly
- 4.0/5
- (123 jobs)
✔️Air.ai / Bland.ai Voice Calling Agents 📜 CRM Certified Developer | 🏆 100% Job Success | 🥇 Top Rated Freelancer | ⭐️ 10+ Years of Experience in Zoho CRM, Salesforce, Hubspot, GoHighLevel| ⏰ 2,100+ Billed hours on Upwork ⭐️I am well experienced when it comes to: ✔️ Helpdesk: ⭐️ Zendesk ⭐️ Zoho Desk ⭐️ Freshdesk ⭐️Salesforce Service Desk ⭐️Solarwind Service Desk ⭐️ Jira Service Management ⭐️Intercom ✔️CRM: ⭐️Zoho CRM ⭐️ Saleforce ⭐️ GoHighLevel ⭐️Hubspot ⭐️ Fresh CRM ⭐️Begin by Zoho CRM ⭐️ Pipedrive ✔️Custom Application and Low Code / Nod Code Automation : ⭐️ Zoho Creator ⭐️Zapier ✔️ Zoho One ✔️ Zoho Sign ✔️ Zoho Books ✔️Zoho People ✔️ Zoho Recruit ✔️ ClickRail, Twillio, SMS Magic, __________________________________ 🚀 HERE'S WHAT CAN I DO FOR YOU! [ Zoho, Salesforce, Hubspot, GoHighLevel, Pipedrive ] 1️⃣ CRM Setup 2️⃣ CRM Support 3️⃣ CRM Consultation 4️⃣ CRM Maintenance 5️⃣ CRM Review & Revamp ____________________________ ⭐️I can: ✔️Add Webhooks for 3rd party integrations ✔️Implement CRM applications from start to finish ✔️Integrate Zoho via API to any system or software ✔️Use my automations skills to build Zoho Bluprints ✔️Write Zoho Deluge Scripts and Custom Functions ✔️Develop Apps in Zoho Creator and integrate with other Zoho apps ✔️Host email and setup email users and migrate email between various systems ✔️ Design full customer journeys in CRM and make Workflows using CommanCentre 🟢 Develop a fully Automated Air.Ai Conversational AI Call Bot ✔️Air. ai integration with Salesforce Sales and Service Clouds ✔️ Air.ai integration with Zoho CRM ✔️ Air. ai integration with GoHighLevel (GHL) ✔️Air. ai integration with Hubspot ✔️Air. ai integration with Hubspot 🟢 Develop a fully Automated Bland.Ai Conversational AI Call Bot ✔️ Bland. Ai integration with Salesforce Sales and Service ✔️ Bland. Ai integration with Zoho CRM ✔️ Bland. Ai integration with GoHighLevel (GHL) ✔️Bland. Ai integration with Hubspot 🟢 ✔️ VAPI.AI Voice bots, VAPI.AI Order Processing ✔️ Synthflow.AI voice bots, Synthflow Order Processing ✔️ SimpleTalk.AI _____________________________________________________________________ ⭐️I ve done following API Integrations ✔️ Zoho CRM API integration with Air . ai for automated Cold Calling ✔️ Zoho CRM integration with Twilio for two way SMS ✔️ Zoho CRM API integration with Click Send for SMS ✔️ Zoho CRM API integration with Quickbooks ✔️ GoHIghLevel Integration with Air Ai ✔️ Hubspot Integration with Air AI ___________________________________ ⭐️I will surely provide: ✔️Regular status report ✔️Good communication ✔️Extra support after completion of the project _________________________________________________ WHY HIRE ME? 👀 ✅ I’m a certified CRM developer. ✅ I’ve been developing Zoho for more than 10 years now. ✅ I helped more than 500+ companies in different Industries. ✅ I have consistent 5-star reviews with my clients. ✅ I keep myself updated with every new Zoho feature. When you work with me, you will get a fast response and clear communication. Talk to you soon.💬 Usman ✔CRM & Helpdesk Expert | ✔ AI Voice Calling Assistant experienced | ✔Voice and Text BotsZendeskAmazon Web ServicesAWS LambdaGoogle Cloud PlatformAPI IntegrationZoho PlatformZoho BooksZoho CreatorConversational AILead Generation ChatbotAI ImplementationTwilio APISalesforceHubSpotZoho CRM - $30 hourly
- 5.0/5
- (35 jobs)
Having worked in Customer Service for more than 10 years, I feel absolutely confident in talking to customers both over the phone and via email/live chat in the most professional manner. During my career, I've had the opportunity to work on all areas of customer support, i.e. Phone Support, Email Support, and Live Chat. I have worked for more than 14,500 hours on Upwork and delivered great results for my clients. I can do multitasking and am equipped with the all-important skills needed to become a successful customer support agent, e.g Zendek, Typing (70 words per minute), different CRMs (Infusionsoft, Zoho, Ontraport, Salesfore etc), Google Docs, Slack, Skype etc. I have polite manners, attention to details and ability to work long hours without losing motivation. I've worked in both Customer Support and Customer Success positions, where I made sure customers were successful with our product by using all the communication media including video calls.ZendeskEmail CommunicationProduct KnowledgeCommunication EtiquetteCustomer EngagementCustomer ServiceCustomer SatisfactionCustomer OnboardingAnswered TicketCustomer SupportCustomer ExperienceOnline Chat SupportPhone SupportEmail Support - $20 hourly
- 4.9/5
- (249 jobs)
I have more than 10 years of experience in Software development, Design, Integration and deployment. My expertise are: Microsoft Dot Net Technology, especially ASP.Net with C#, Web Forms, MS Ajax, ADO.Net, Entity Framework, MS SQL Server, WCF. Other expertise includes: Zendesk Setup, Zendesk Configuration, Zendesk Customization, Zendesk Apps development, HubSpot to Zendesk migration. Dot Net Nuke, Sitefinity, Umbraco, Orchard Framework, EPi Server, I am a Zendesk Expert, having excellent knowledge of Zendesk Customization(Branding), Zendesk API, Zendesk Single Sign On etc. I am here to fulfill you business need through my expertise and serving you in a best and cost effective manner. My priority is 100% customer satisfaction.ZendeskDNNC#LINQASP.NETZendesk APIRazor Template EngineSitefinitynopCommerceLINQ to EntitiesASP.NET MVCUmbraco.NET FrameworkHTML5jQuery - $30 hourly
- 5.0/5
- (2 jobs)
More than 10 years experience in Information Technology, where been successfully preparing the number of different flavors of database and web applications. Challenging environment in the job was a gift for me to accelerate my abilities and achieve the goals. Great technical communication skills to understand and resolve the issue effectively. In time completion of job committed/assigned. All modern IT technical information and active support expert for HPE and Oracle products. SSL and Android are really fun to do. Love to prepare technical documentation for any sort of IT project/product. Love cooking, parenting, traveling with family, DIY. Further inline specialties are: Windows Server 2Kx, Redhat Linux, Rasbian, Windows, LDAP, SSO, Tomcat, Apache 24, IIS Deployment and Support. Oracle, SQL Developer, Oracle Apex.ZendeskZendesk APIOracle APEXDatabase ProgrammingJavaScriptSlackTechnical DocumentationFreshdeskVMware ESX ServerAccuracy VerificationShopifyZapierSSLData EntryTechnical Support - $10 hourly
- 5.0/5
- (75 jobs)
✅ 100% Success Rate ✅ 95% Client Recommendation ✅Resolved Over 70,000 Tickets Hello, Thank you for taking time to check my profile. I am a freelancer that may you are looking for. I am confident I can make a positive contribution to your Company's success. I am well positioned to exceed your expectations. Responding to customers is EASY, I'm sure you can do it yourself, but... How FAST can you get back to them? How ACCURATE is your response? How EMPHATIC and FRIENDLY are you towards the customers? How MANY questions you can handle in a day? Oh well, I'm pretty sure you have more important things to do for your business. With over 6 years of working experience as customer support in various companies, I can bring to your organization not only my ideas and experiences from my previous job. But also my general passion for helping people, too. Furthermore, I have strong knowledge of: ♣ Customer Support ♣ Virtual Assistant VA ♣ Email / Live Chat ♣ Freshdesk, Zendesk, Gorgias ♣ Influencers Outreach ♣ Influencers Marketing ♣ Social Media Manager ♣ Shopify ♣ Translations/ Proofreading ♣ LinkedIn Lead Generation ♣ Dropified/Ali Express/Alibaba I have enough working knowledge to meet my client's requirements. I can assure you that I'm a hardworking person and I'm striving for continued excellence. ThanksZendeskInfluencer ResearchTranslationGorgiasAdministrative SupportCustomer Insight AnalysisCustomer ServiceBusiness with 100-999 EmployeesCustomer SatisfactionDropshippingCustomer SupportInfluencer MarketingOnline Chat Support - $30 hourly
- 5.0/5
- (3 jobs)
A highly motivated and passionate individual with over 7 years of experience in the Customer Service and Retention industry. A demonstrated track record of exceeding quota and serving customers’ needs. Managed a team of over 20 individuals and ensured that they are well trained, follow the SOPs religiously, and targets are met with minimum supervision from top management. ✅ Played a key role in ensuring customer retention ✅ Established rapport with the customers and ensured timely renewals/payments. ✅ Met maintenance revenue quotas on a monthly, quarterly, and annual basis ✅ Ensured that customers recognize and receive value from their maintenance contract ✅ Helped management with reporting, analysis, and pipeline management.ZendeskGraphic DesignCustomer SupportBrand MarketingCustomer RetentionAcademic WritingSalesforceCustomer Service - $9 hourly
- 4.4/5
- (9 jobs)
Hello! I'm Gulshan Ara, your go-to expert with a decade of top-tier experience. I've earned the "Top Rated Plus" recognition and have worked with renowned Fortune 500 companies across various sectors including Federal, SLED, K-12, and Commercial industries. Think of me as your business manager, project manager, and the key person weaving together the threads of your business success. My expertise spans several critical domains, boasting a track record of excellence in each: - Supply Chain Management: Expertise in Sales Distribution & Logistics. - Accounting, Finance & Audits: Proficient in tools like Xero, SAGE, QB, ZOHO, along with manual accounting. - Business Process Outsourcing: Skilled in managing Back Office Operations, RFQ/RFP Lifecycle, Order Processing, and more. - Customer Service/Support: Experienced in Chat, Email, and Phone Support. - Data Management: Adept in Inventory Management, Forecasting, and Data Organization. - Business Development: Proficient in RFQ, RFQ, Quoting, tracking Federal Bids, and Vendor Management. - Marketing: Experienced in Content Marketing, Community Engagement, and various other marketing strategies. - When it comes to tools and domains, I'm well-versed in ERPs (Sap, NetSuite, MS Dynamics, etc.), - Project Management tools (Asana, Trello, etc.), Ticketing systems (Zendesk, Freshdesk), and essential office suites (G-Suite, MS Suite). Communication is key, and I'm always reachable via WhatsApp, Skype, Google Meet, Slack, Zoom, and more. I'm excited to dive into a detailed discussion about your project over a video call. My experience includes working with clients like JPL, EMS Edison, LAWA, American Honda, and others, managing complex IT needs from Cisco, MS, Avnet, HP, Lenovo, and Dell, and ensuring seamless customer communication and vendor management. Thank you for considering my services. I look forward to contributing to your success! Best regards, Gulshan AraZendeskGoogle Workspace AdministrationBusiness DevelopmentVirtual AssistanceCustomer SupportSupply Chain ManagementGeneral TranscriptionInternet MarketingData EntryCRM SoftwareMicrosoft OfficeMicrosoft Excel - $12 hourly
- 4.5/5
- (3 jobs)
I am a highly skilled and experienced customer service representative. I have a proven track record of providing excellent customer service, and I am able to effectively communicate with customers, understand their needs and provide solutions to their problems. My strengths include: Strong communication skills: I am able to effectively communicate with customers, both verbally and in writing, and I am able to clearly and concisely convey information. Problem-solving abilities: I am able to quickly and efficiently analyze customer issues and find solutions that meet their needs. Commitment to customer satisfaction: I am dedicated to ensuring that customers are satisfied with the service they receive, and I am able to diffuse difficult situations with tact and diplomacy. Strong organizational and multitasking abilities: I am able to handle a high volume of customer interactions with efficiency and accuracy. My previous experience includes working as a customer service representative at Atob Fuel Cards where I received positive feedback from my superiors and customer for my ability to quickly resolve customer complaints, improve customer satisfaction and reduce call time.ZendeskEcommerce SupportZoho CRMOnline Chat SupportPhone SupportStartup CompanyCustomer ServiceCustomer RetentionSalesforce CRMSalesforceTechnical SupportCustomer SupportSaaSHubSpotEmail Support - $12 hourly
- 5.0/5
- (2 jobs)
Welcome and thank you for visiting my profile! I'm thrilled at the opportunity to collaborate with you. I am a highly-organized problem solver with exceptional attention to detail, specializing in efficient and tactful customer service. With a proven track record of exceeding customer expectations, I excel at addressing inquiries, resolving complaints, and processing orders promptly. Here's why I think I'd be a great fit: ✅ If you'd like to assess my communication skills, please check my introductory video ✅ Personal Touch: I'm all about that one-on-one connection with customers. Whether it's a phone call, email, or chat, I make sure they feel heard and valued. ✅Tech Savvy I'm a pro with all the following tools • Communication & Project Management: Skype, Teams, Zoom, Slack, Trello, Notion, Monday, Asana • Time Management: Toggl, RescueTime, Clockify • Email Management: Boomerang, Grammarly, Inbox Pause • Social Media: Ads Manager, Buffer, Social Pilot, Meta Business Suite • CRM: Salesforce, HubSpot, Zendesk, Freshdesk, Jobber, Intercom, Gorgias Fast Learner, Seamless Integration: I can adapt to any platform quickly, ensuring a smooth transition into your workflow. Looking forward to the opportunity of leveraging my customer service experience to contribute to your organization's success. I eagerly await your response.ZendeskCustomer AcquisitionClient ManagementEcommerceAnswered TicketProduct ListingsData EntryOrder TrackingChatGPTPersonal AdministrationCustomer ServiceVirtual AssistanceAdministrative SupportReal EstateOnline Chat Support - $25 hourly
- 4.7/5
- (19 jobs)
Dedicated Support professional offering versatile technical skills and proficiency in top of the line softwares available over the internet. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.ZendeskHTMLTime ManagementDesktop SupportProduct KnowledgeCustomer SupportTicketing SystemTechnical SupportDesktop ApplicationHelpdeskCommunication EtiquetteFreshdesk - $12 hourly
- 5.0/5
- (13 jobs)
Customer Service, Sales and E-Commerce experience Key areas of expertise are as below * Order Fulfilment * Customer Support * Event Management * Product Importing * SMM * Promotions/Discounts * Supplier Liaison * Logistics/Shipping * Customer Relationship Management Platforms Expertise * Zendesk * Bizdesk * Okta * Freshdesk * Stripe * Slack * Microsoft Office (Excel, Word, Powerpoint) * Asana * Google Drive/OneDrive/DropboxZendeskCold CallingSellingLead GenerationTravel PlanningOutbound SalesTelemarketingCustomer ServiceOrder ProcessingEmail SupportOrder TrackingPhone SupportOnline Chat SupportBusiness with 10-99 Employees - $9 hourly
- 4.5/5
- (13 jobs)
I could apply my skills and abilities to grow in IT,Web Designing, Hosting,& teaching of languages. Result oriented approach to grow by self-motivation and initiation with Professional qualification and experience. Work experience 10 years Administrator and Web Designer Web Designing, Development and Hosting. Email Marketing. SMS Marketing. FIELD WORK 10 years experience in Web Designing, Development, Domain Registration and Hosting 1 year experience teaching of basic computer and Web Designing. Education Masters (Islamic Studies & Arabic). IT Skills 1 html 2 javascript 3 css 4 wordpress 5 joomla 6 magento 7 zencart 8 zendesk 9 phpbb 10 vbulletin 11 vbseo 12 adobe-photoshop 14 website-development 15 web-design 16 microsoft-office 17 seo 18 interspire 19 prestashop 20 Big Commerce My Portfolio I have 5 years experience of Web Designing Development My Portfolio: http://www.onlythebestdeals4u.com/ http://nclgov.org/ http://nclgov.org/ http://alqurancity.com http://quranreading.in http://humanrelief.org http://allaitrading.com http://islamicbook.in http://books.alqurancity.com/ http://www.onlinetafseerulquran.com http://www.iqradarsulquran.com http://www.twinsibling.com http://javaworldnetworking.com/ http://odpp.org/ http://alquranacademy.in http://www.quranicschool.com http://video.twinsibling.com http://real.twinsibling.com http://shop.twinsibling.com Languages Haroon ul Rasheed 2 English speak and write Urdu speaks and write Arabic speak and write Punjabi speak and write Saraiki speak and writeZendeskphpBBInterspireZen CartCSSWordPressMagentoHTMLJavaScriptJoomla Want to browse more freelancers?
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