Hire the best Zendesk Specialists in Karachi, PK
Check out Zendesk Specialists in Karachi, PK with the skills you need for your next job.
- $10 hourly
- 5.0/5
- (3 jobs)
Looking for expert Customer Support Services for your business? You’re at the right place. ----------------------------------------------------------------------------------------------------------- Having been in business for more than 4 years, I gained vast knowledge and experience via providing outstanding customer services and administrative support, while working with well known organizations. My objective is to assist and render top notch services for clients seeking professional assistance I learn fast and am able to create beyond satisfactory customer experience with proven track record. Tell me what to do and it's done. I believe in honesty being the best policy. My working hours are flexible and can work as per client's needs. Expertise: • Amazon • eBay • Shopify • Zendesk • Helpscout • Freshdesk • Dropified (Shopified App) • Oberlo • Zoho • Hubspot • Ring Central • Five9 • Intercom • Microsoft Office • Google Docs • Trello Services: • Customer Services | Customer Support • Virtual Assistance • Email Handling • Order Fulfillment | Order Processing • Product Research • Data Entry • Administrative Support • Live Chat • Live Calling You've got any thoughts? Say, Hi! Thank you!Zendesk
Cold EmailCold CallingCustomer SupportRingCentral GlipEmail SupportPhone SupportOberloEmail CommunicationCustomer ServiceShopifyOrder FulfillmentReal Estate - $16 hourly
- 4.6/5
- (14 jobs)
I am an enthusiastic, hard-working, and reliable individual who has over 8 years of experience and 9000+ hours on Upwork as a virtual assistant and customer service rockstar. My goal is to provide professional, efficient, and high-quality service to my employers. I am skilled in communicating with clients over phone and email. I have experience with live chat support and Zendesk and am eager to learn to use any new tools that get the job done well. I have worked with multiple websites in my 8-year span like Specialdatabases.com (non-e-commerce), emaildatapro.com (non-e-commerce), twomenandamovingvan (Moving service), Neonsneaker.com (LED Shoes), Strivemarketing.com, bestfromjapan.com, goggels4U.com, UnclaimedmoneyDB.com and more. I have worked with clients to resolve chargebacks and order processing issues as well. My expertise also includes emails and phone support for technical assistance and I can perform QA's for App testing as well. I've never made a promise that I couldn't keep and always get the job done, I can be a great team member and can fly the flag of your organization alone if required. Given the chance, I can be a great asset to your company.Zendesk
Web DesignTicketing SystemPhone CommunicationCustomer ServiceAliExpressSocial Media ManagementOrder TrackingOrder ProcessingPhone SupportDropshipping - $6 hourly
- 5.0/5
- (7 jobs)
With over 4+ years of experience in Customer Service and Shopify and other E-commerce virtual assistance, I have developed a keen ability to adapt to and resolve a wide range of customer concerns, from basic to complex issues. My top priority is always ensuring that our customers are happy and satisfied with the way I handle their issues. My expertise includes after-sales customer support, order processing, and Store Management. Whether you need a chat support representative, virtual assistant for your store, email handling expert, or customer service star, I would be delighted to help. Some of my core strengths and skills include managing customer service emails and order lookup, order processing, familiarity with all major e-commerce platforms (including Re-amaze), emailing and communicating with suppliers, Zendesk/Fresh Desk/Gorgias email handling, Shopify/AliExpress/Oberlo/Dropified order handling, Facebook/Instagram customer service, customer service and support via email/chat, phone, GoToMeeting, and TeamViewer, product listing and hunting for hot products for e-commerce stores on Shopify/Amazon/eBay, Google Sheets, disputes and cases management for all major financial institutions, creating custom macros, and social media management. The services I offer include e-commerce store management, customer service email/chat, inventory management, product sourcing, customer service management, virtual assistance, feedback removal, order fulfillment, product listing, email handling, dispute/chargeback management, social media handling, and live chat. I'm an expert in several platforms and applications, including Amazon, eBay, Shopify, Ship Station, Zendesk, Helpscout, Freshdesk, Zoho, Dropified, and Google Suite/Adobe. I am a hard-working, honest individual who is always willing to learn new skills. I am friendly, helpful, and polite, and have a good sense of humor. I'm also able to work independently in busy environments. Please don't hesitate to reach out to me so that we can discuss how my skill set can work for you and your business.Zendesk
Email CommunicationCustomer ServiceOrder FulfillmentCustomer SupportShopifyMultitaskingProduct ListingsDropshippingAnswered TicketAdministrative SupportCustomer SatisfactionEmail SupportOrder Tracking - $6 hourly
- 5.0/5
- (8 jobs)
About Me: I have 10 plus years of Customer Service Experience, over the Phone, Email, and Chat. I have worked with multinational companies based out of USA and UK. Started out as an Agent and grew to become an Operations manager. In my tenure I have trained agents offshore and have done Quality Audits. I will be personally working on your Gig. What you can Expect: Very professional, Courteous, First contact resolution, Dealing with difficult/irate customers, Resolving disputes, Understanding different accents, Decision making (on your approval only), Trustworthy, Reliable and Confidential (No information will be shared with anyone), Quick learner, Time management, Available 24/7 Internet, and Power backup. Noise Cancellation Headphone Ticketing System / Software Experience: Zoho CRM, Zendesk, Jira, Linnworks Order Management, SellerChamp Slack, Intercom, MS Office, G Suite. CyberSource, 3CX, ChatIQ, SnapEngage, BoldChat, Confluence, Tawk.to, ApexChat PayPal, Checkout, Amazon, eBay, Etsy, Shopify Gorgias (Support Agent Power User Shopify Certified), ReturnGo, ShipMonk, Gumtree, Monday, Reamaze, CallRail, ServiceM8 Business Size Experience: Startup, Small (10-99 employees), Fortune 500 Customer Experience Services: Auditing Calls/Emails/Chats for Quality Assurance, Chat Support, Inbound Inquiries, Call Support, Customer Feedback Documentation, Team Management, KPI Metric Development, E-Commerce Management, Product Onboarding, Order Processing, Email Support Industry Experience: Consumer Goods, Automotive, Education, Real Estate, TelecomZendesk
Quality AuditAdobe LightroomCustomer RetentionCustomer SupportIntercomGorgiasCustomer ServiceOnline Chat SupportShopifyPhone SupportEmail SupportJiraOrder ProcessingEcommerce Support - $8 hourly
- 4.9/5
- (15 jobs)
Professional with 5+ years of expertise in telemarketing, customer service, lead generation, and full-cycle recruitment. I’ve had the privilege of working with Big 4 IT consulting firms, Fortune 500 companies, digital marketing agencies, e-commerce stores, real estate services, healthcare providers, SaaS businesses, and BPOs. Tech & Tools Expertise: - Shopify Plus, Amazon, eBay, Etsy, Walmart - Zendesk, Freshdesk, GoHighLevel, Close.io, HubSpot, Bitrix24, Salesforce - Notion, Confluence, Skype, Vonage, VICIdial, Slack, Google Workspace, Microsoft Office Suite - Bullhorn ATS, Indeed, Dice, Monster, LinkedIn RPS, ZipRecruiter, CareerBuilder, SAP Fieldglass, Deloitte Contingent Workforce Services (CWS), DocuSign I operate from a fully equipped home office with zero background noise, featuring a high-performance laptop with dual monitors, noise-canceling headphones, power backup, and ultra-fast internet connections 70 Mbps. I also use premium noise-cancellation software to ensure seamless communication. I’m dynamic, results-driven, and dedicated to exceeding expectations. With strong communication skills, adaptability, and a proactive approach, I ensure your projects achieve the impact they deserve. Let’s connect and explore how I can elevate your work to new heights!Zendesk
HubSpotShopifyGorgiasResume ScreeningCandidate SourcingRecruitingLinkedIn RecruitingLead GenerationReal Estate Cold CallingCold CallingPhone SupportEmail SupportOnline Chat SupportCustomer Support - $10 hourly
- 5.0/5
- (11 jobs)
🌟 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝘁𝗿𝗮𝗼𝗿𝗱𝗶𝗻𝗮𝗶𝗿𝗲! 🌟 🔍 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲: Hey there! I'm Waseem, your dedicated Customer Service Specialist. Passionate about providing top-notch service, I thrive on turning customer interactions into memorable experiences. 💎 𝙒𝙄𝙏𝙃 𝙎𝙆𝙄𝙇𝙇 𝘾𝙀𝙍𝙏𝙄𝙁𝙄𝘾𝘼𝙏𝙄𝙊𝙉 𝙄𝙉 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 🥇 10+ years of PRO Customer Service, Operations Specialist ✅ Native English Speaker ✅ Work in your timezone ✅ Excelling in delivering Fortune 500-scale projects 💼 𝗦𝗸𝗶𝗹𝗹𝘀: 📞 Customer Support 📧 Email Support 💬 Live Chat Engagement 🤝 Executive Virtual Assistant 🫶 Customer-Focused Approach 🌟 Problem Resolution Maestro 🚀 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲: I don't just handle inquiries; I create customer connections. With a friendly demeanor and a solution-oriented mindset, I'm here to ensure your customers feel heard and valued. 🌟 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁: My secret sauce? A perfect mix of empathy and efficiency. Every interaction is an opportunity to exceed expectations and leave a lasting positive impression. 💬 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗢𝗳𝗳𝗲𝗿𝗲𝗱: 🔹Prompt and Polite Customer Support 🔹Engaging Live Chat Assistance 🔹Swift and Effective Problem Resolution 🖥️ 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲𝘀 𝗮𝗻𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗮𝗺 𝗦𝗮𝘃𝘃𝘆 𝘄𝗶𝘁𝗵 🔹Zendesk 🔹Freshdesk 🔹Gorgias 🔹Shopify 🔹Intercom 🔹Hubspot 🔹Slack 🔹Asana 🔹Salesforce 🔹Ringcentral 🔹Zoho CRM 🔹Google Docs 📈 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: 🌟 Maintained 100% Customer Satisfaction in previous roles 🚀 Reduced response time by 20% 💬 𝗟𝗲𝘁'𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲: Ready to elevate your customer service game? Let's discuss how I can contribute to your success. Your happy customers are just a message away! 🚀📬Zendesk
Chat & Messaging SoftwareChatbotCommunicationsVirtual AssistanceSocial Media Account SetupCustomer SupportOnline Chat SupportEmail SupportCustomer Relationship ManagementCustomer ServiceSalesEmail CommunicationMicrosoft Excel - $8 hourly
- 5.0/5
- (17 jobs)
Hello! I'm Ahmad, founder of Lodging Gurus, a firm specializing in Airbnb management. With a degree in Management Sciences and having worked with 3 different Airbnb management firms, I focus on delivering professional, efficient and cost-effective STR services. I prioritize client satisfaction, offering personalized strategies tailored to your unique needs. Our services include: Guest communication Listing optimization across Airbnb, VRBO, Booking.com, and niche platforms like Glamping Hub and Outdoorsy. Efficient cleaning & maintenance coordination Crafting engaging guidebooks Navigating review disputes and damage claims Expert in using Property Management Systems like Breezeway, Operto, Hostaway, Hospitable, Guesty, iGMS, OwnerRez, and Hostfully, I ensure streamlined operations. We're dedicated to enhancing your property's appeal and occupancy rate, aiming for Superhost status in 3 months. Let's connect to optimize your Airbnb operations and maximize your profits!Zendesk
BasecampTrack Hospitality SoftwareHospitalityEmail Campaign OptimizationManagement ConsultingIssue Tracking SystemEmail AutomationMailchimpCustomer SupportProperty ManagementProperty Management Software - $20 hourly
- 5.0/5
- (7 jobs)
⭐️ Upwork Top-Rated Freelancer ✅ 5+ Years of Experience ✅ 100% Client Dedication. Are you looking for a full stack developer who can fully understands and fulfills your custom requirements? I have created stunning, visually-appealing, top-notch custom websites and Shopify stores from scratch which have gone to attract millions of visits per year and have exceeded client's expectations. I am Hasnain, a full-stack developer with over 5 years of expertise in WordPress, Shopify, Zendesk and proficiency in React, Next JS frameworks, I am well-equipped to meet your needs and exceed your expectations. Core expertise: ⭐️ WordPress ⭐️ Shopify ⭐️ React.js ⭐️ Next.js ⭐️ Laravel ⭐️ Bubble.io ⭐️ Webflow ⭐️ Wix ⭐️ JavaScript ⭐️ jQuery ⭐️ PHP / MYSQL ⭐️ HTML / CSS ⭐️ Tailwind CSS / Bootstrap Services I offer: ⭐️ Zendesk Theme Customization ⭐️ WordPress development and customization / bug fix ⭐️ Shopify Development and Customization ⭐️ Pixel-perfect design: Figma, PSD, AI, or XD files into flawless HTML and CSS code. ⭐️ Woo-Commerce, E-commerce, Shopify store ⭐️ API integration ⭐️ Motion Graphics / GSAP I am committed to delivering: ⭐️ High-Quality Work ⭐️ Timely Project Completion ⭐️ Exceptional User Experiences ⭐️ Effective Communication ⭐️ Attention to Detail ⭐️ Customized Solutions ⭐️ Ongoing Support ⭐️ Collaborative Approach ⭐️ Professionalism ⭐️ Growth and Innovation ⭐️ Long-term Collaboration ⭐️ Satisfaction Guaranteed Having collaborated with small, medium, and large multinational companies, as well as individuals and web agencies, I bring a wealth of experience to every project I undertake. Whether you need a Development and Integration Expert or want to schedule a call or video chat to discuss your specific requirements, I am fully committed to contributing to your success. Let's connect and explore how we can work together to bring your project to life!Zendesk
WixBubble.ioWebflowWebsite CustomizationWooCommerceShopifyTailwind CSSEcommerce WebsiteLaravelNext.jsReactWordPressjQueryJavaScript - $6 hourly
- 5.0/5
- (6 jobs)
Hi Everyone! My name is Aisha, and I am a Customer service expert experienced in providing excellent technical support for businesses in United States, Canada, United Kingdom, and Asia for more than 5 years. With broad experience in customer service, I aim to deliver a delightful experience and transform the way I interact with customers on a personal level. I provide businesses with following services to enhance their customer satisfaction: ✅ Live Chat and Technical Support. ✅ Email Handling. ✅ Phone Support. ✅ Ticket system management. I am skilled in a number of support platforms like; ✔️Zendesk ✔️Freshworks ✔️Re-amaze ✔️Live Greeter ✔️Inter-com ✔️S.l.a.c.k ✔️ShipStation ✔️E-Desk ✔️LiveChatInc ✔️Wordpress ✔️Shopify ✔️Big CommerceZendesk
GorgiasCustomer SupportFreshdeskEmail Support - $20 hourly
- 5.0/5
- (25 jobs)
With nearly a Decade of dedicated experience managing e-commerce enterprises globally, I have developed a unique perspective on diverse markets, consumer trends, and the nuances of managing online businesses across borders. Here's how I can support your e-commerce business: 🚀 Customer Service & Virtual Assistance: With a friendly and professional approach, I handle inquiries, resolve issues, and maintain strong customer relationships to ensure satisfaction and loyalty. With a record of 35 tickets/hour, delivering high-quality support across various platforms including ⭐Zendesk, ⭐Freshdesk, ⭐HelpScout, and more, over Emails, Chat, and Phone. 🚀 Inventory & Order Management: From tracking stock levels to processing orders via creating shipments to sharing labels over to suppliers and coordinating logistics, I ensure your operations run seamlessly. Proficient in: ⭐Amazon FBA, ⭐Channel Advisor, ⭐ Shopify, ⭐Odoo, ⭐Quipt and more 🚀 Data Entry, Analysis & Reporting: I provide data-driven insights on sales trends, customer behavior, and product performance to guide smarter decisions, utilizing platforms such as ⭐Facebook Ad Library ⭐TikTok Trends ⭐Google Trends⭐Google Sheets⭐Trello ⭐Asana, ⭐Slack, etc 🚀 Product Sourcing Supply Chain Management: From assisting buying, inventory analysis, sourcing, private label development, and vendor management to inventory planning/forecasting and more, over at ⭐Alibaba⭐ Aliexpress⭐Etsy, etc for Private Label, DropShip & WholeSale business structures 🚀Product Lister and Listing Optimization: I conduct thorough market research over at ⭐Facebook Ad Library ⭐TikTok Trends ⭐Google Trends to identify trends and top-performing products. I then craft compelling, SEO-optimized product listings (using tools such as ⭐ChatGPT) to enhance visibility and drive sales Especially for ⭐Shopify ⭐Amazon ⭐ eBay platforms 🚀Social Media Marketing & Assistance: I support social media strategies, content creation, and basic ad management to boost your brand’s reach and engagement. I can also create eye-catching written content, pictures, and videos using tools such as ⭐Canva ⭐MidJourney ⭐ChatGPT to capture your audience’s attention and drive results over at⭐Facebook ⭐ Instagram ⭐ Google Maps, and more Thank you for considering my profile! I’m excited about the possibility of collaborating with you and leveraging my expertise to drive your business success.Zendesk
Email SupportCommunication EtiquetteGoogle WorkspaceComplaint ManagementOdooStore ManagementVirtual AssistanceDropshippingCustomer ServiceTicketing SystemAmazon FBACustomer SupportInventory ManagementShopify - $25 hourly
- 4.9/5
- (85 jobs)
🏆 Top Rated - Top 10% of talent on Upwork ✅ 550+ hours on Upwork ✅ 80+ projects delivered. ✅ WordPress Expert with 13+ years of experience ✅ Shopify Expert + Shopify Plus Hi! I am Kazim, a Senior Full-Stack developer with over 13+ years of professional experience. My expertise is in WordPress, Woocommerce, Shopify, Laravel, React, Node JS, Tailwind CSS, and much more including short and long-term support and maintenance. I worked with many small, medium, and large multinational companies as well as individuals and web agencies. I always seek new opportunities where I can show my skills and learn new technologies. 🎯 Guaranteed Best Quality 🎯 Quick and Timely Response 🎯 Keep Deadline always on track 🎯 I am a FULL STACK web developer with a passion for website design and development. My objective is to work and satisfy my clients by providing them with high-quality work and communication. My areas of expertise include: ✅Responsive Web Design and Development ✅E-commerce (Shopify, Magento, WordPress + Woocommerce) ✅HTML and CSS development ✅Pixel Perfect Design Conversion from Figma/ PSD/ .AI/.XD ✅Zendesk Custom Development ✅Webflow EXPERT ✅Figma to WordPress conversion expert ✅Strong experience with React JS. ✅Perfect UI, UX delivery ✅WordPress/Woocommerce ✅Shopify/Shopify Plus ✅WordPress Plugins ✅Shopify Apps ✅Scripts & Utilities ✅API Integration ✅Strong experience with React Native ✅PHP/MySQL ✅Strong experience with Laravel Framework ✅Proficient with Squarespace, Wix, and Shopify ✅ Third-Party API Integration ✅Payment Gateway Integration ✅Responsiveness with Bootstrap, Grid, Skeleton ✅Custom Software Development according to the client's needs Please review my profile where you will find numerous 5-star rating feedback and if you choose me, you can be assured you are getting top-notch expertise ⭐I can work as a lead developer for your project. ⭐Schedule a call or video chat and let's grow together!Zendesk
Website OptimizationShopify ThemeCodeIgniterReactNext.jsjQueryShopify AppsAPI IntegrationLaravelJavaScriptShopifyWordPressWeb DevelopmentPHP - $12 hourly
- 4.6/5
- (21 jobs)
Hola Amigos! Thank you for visiting my profile. My goal is to provide quality service and output for every job to my employers and to be able to utilize and develop my skills as I acquire more experiences and opportunities with Upwork for my personal and professional growth. I have been working as a Virtual Assistant and Customer Support Rockstar for over 10 years now. I have worked with multiple Businesses like SpecialDataBases.com, AirportSherpa.io, WomanOcean.com, ModeHausEssen.de, William-David.com, Sarah-Ashleyofficial.com, Zula.se, StriveMarketing.com, ZulaKbh.dk, BestFromJapan.com, OsloMote.com, ShopBaladi.com, TryDearPerson.com, Shop.Kinkly.com, TheMacStop.com.com, PedalClothing.com, VanHalenMode.nl, TheVintaged.com, TheBlanki, MonacoRepublic.com, ReduxAudio.com, William-david.com, TryOutdoorStribe.com, Salviahut.com, Sarah-ashleyofficial.com, ZulaHamburg.de, Terabags.com, Divelungs.com, Contorly.com, ThreadJungle.us, JonSmokeShop.com, Femverse.com, NeonSneaker.com, Freeropes.com, Equiboards.com, Zula.Fi, Exogliders.com, and more. I have worked with clients to resolve chargebacks through Stripe & PP, handling returns, refunds, and order processing issues as well. My expertise also includes Emails and Phone support for technical assistance and I can perform QAs for App testing as well. I've never made a promise that I couldn't keep and always get the job done. I can be a great time member or, I can fly the flag of your organization alone if required. I have also worked with Crowdfunding projects through Kickstarter and CrowdOx. Given the chance, I'll prove to be a powerful asset to your company.Zendesk
Communication EtiquetteTechnical SupportManagement SkillsAdministrative SupportVirtual AssistanceSlackEcommerceHelp ScoutOrder FulfillmentCustomer ServiceShopifyDropshipping - $15 hourly
- 5.0/5
- (8 jobs)
I am an enthusiastic professional eager to contribute my expertise to the freelance community on Upwork. My specialties include e-commerce management, chat support, call support, data entry, and administrative assistance. Over the course of my career, I have refined my communication skills and gained a thorough understanding of customer service principles. I excel in managing e-commerce operations such as product listing, inventory management, and order fulfillment. Additionally, I possess extensive experience in providing chat and call support, as well as proficiently handling data entry and administrative duties. My ability to quickly grasp new systems and software, coupled with a strong work ethic, ensures timely and high-quality deliverables within budget constraints. I am confident that my diverse skill set makes me an ideal candidate for projects related to customer service, e-commerce management, data entry, administrative assistance, and beyond. I am available to commence work immediately and enthusiastic about tackling new endeavors on Upwork. Please feel free to reach out if you have any inquiries or wish to discuss your project further.Zendesk
Customer SatisfactionOutbound CallCold CallingCustomer RetentionCustomer OnboardingCustomer ServiceEmail SupportOnline Chat SupportShopping ChatbotLiveAgentCustomer SupportHubSpotZoho CRMTrello - $6 hourly
- 4.5/5
- (17 jobs)
⭐⭐⭐⭐⭐ "𝐇𝐚𝐬𝐚𝐧 𝐢𝐬 𝐚𝐧 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐠𝐞𝐧𝐭! 𝐇𝐢𝐠𝐡𝐥𝐲 𝐟𝐥𝐞𝐱𝐢𝐛𝐥𝐞 𝐚𝐧𝐝 𝐩𝐫𝐨𝐦𝐩𝐭 𝐰𝐢𝐭𝐡 𝐡𝐢𝐬 𝐰𝐨𝐫𝐤. 𝐇𝐢𝐠𝐡𝐥𝐲 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐞𝐝!" An expert in the field of 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 - I'm punctual, responsible and require less time to get trained. You will find me working with minimum supervision and seamlessly handling your business! I am proficient with the Support platforms (𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐆𝐨𝐫𝐠𝐢𝐚𝐬, 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, 𝐙𝐨𝐡𝐨, 𝐚𝐧𝐝 𝐇𝐮𝐛𝐬𝐩𝐨𝐭) and highly experienced with the Customer Support requirements for 𝗦𝗮𝗮𝗦, 𝗕2𝗕, 𝗕2𝗖, 𝗮𝗻𝗱 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲. #CustomerService #CustomerSupport #EmailSupport #Gorgias #Shopify #Zendesk #ecommerceZendesk
Ticketing SystemFreshdeskSlackShopifyChatGPTGorgiasSocial Media EngagementAdministrative SupportCustomer SatisfactionCommunicationsOnline Chat SupportCustomer ServiceEmail SupportCustomer Support - $10 hourly
- 4.5/5
- (20 jobs)
As an experienced E-Commerce Store Manager and Virtual Assistant, I specialize in managing online stores, providing excellent customer service, and implementing successful drop-shipping strategies. With a proven track record of enhancing customer satisfaction and increasing sales revenue, I am confident in my ability to help businesses succeed in the competitive world of E-Commerce Stores. My expertise in store management includes product listing, inventory management, order processing, and returns management. I am proficient in various E-Commerce platforms such as Shopify, Amazon, WooCommerce, Magento, and BigCommerce, and can help businesses optimize their online presence for maximum sales. As a Customer Service expert, I am skilled in providing timely and professional email and chat support, resolving customer complaints, and handling difficult situations with ease. I am committed to delivering exceptional customer experiences, and my communication skills and attention to detail have earned me high praise from both customers and colleagues alike. My best skills & strengths: * E-Commerce Store Manager and Virtual Assistant * Customer Service emails and order lookup * Order processing. * Emailing and Communicating with suppliers * Zendesk/Fresh Desk /Gorgias Email Handling * Shopify / AliExpress / Oberlo / Dropified Order Handling * Facebook/Instagram Customer Service. * Customer Service/Support via email, phone, GoToMeeting, TeamViewer & chat. * Product listing and Hunting hot products for E-commerce Stores for Shopify/Amazon/eBay. * Google Sheets * Disputes and Cases Management (All major financial institutions) * Creating custom Macros. * Q/A on software & services. * Data Entry * Team Management (I have experience in handling entire teams consisting of up to 10 team members) * Social Media Management The Platforms and Applications I am an expert in: • Amazon • eBay • Shopify • Ship Station • Zendesk • Help scout • Freshdesk • Zoho • Dropified • Google Suite • Adobe In addition, my knowledge and experience in drop-shipping have helped store businesses streamline their operations and increase profitability. Overall, I am a dedicated and results-driven E-Commerce Store Manager professional who can help businesses achieve their goals and succeed in the fast-paced world of online retail. I'm waiting to get a response from you!Zendesk
Customer SatisfactionAdministrative SupportAmazonDropified AppShopifyAnswered TicketOrder FulfillmentOrder ProcessingDropshippingCustomer SupportCustomer ServiceProduct Listings - $10 hourly
- 5.0/5
- (7 jobs)
Thank you for visiting my profile. I have the passion and drive to help customers by putting myself in their shoes and address each query with a specialized tailored response. I have experience with all the mainstream Ticketing, Phone Systems (for example, Zendesk, RingCentral) and not only that I also help in deploying a proper customer service channel. For the last 3 years, I've been providing support for Drop Shipping stores along with my team and have helped a number of stores reach 6 Figures in less than a year.Zendesk
- $15 hourly
- 4.9/5
- (31 jobs)
Hey there, I'm Bushra, and I've been rocking the freelancing world on Upwork for quite some time now as I have been a top-rated freelancer for many years on Upwork! I have a Bachelor's in Computer Science under my belt, and I've spent the past seven years diving into customer support, technical assistance, and virtual aid. I have handled so many projects as a technical customer support and Zendesk, FreshDesk, GHL & Intercom expert. I've seen it all, armed with fluent English communication skills and enriched experience working for eCommerce and dropshipping stores. I've worked with most of the platforms and honed a lot of experience; Mainly: PatPat, Classtag, and Adidas. From Gorgias to GoHighLevel, Shopify to Klaviyo, I'm fluent in adapting platforms and tools. And trust me, I'm not just talking the talk—I've put in the hours and the hustle to master each one. But here's the twist: it's not only about the tools; it's about trust and communication. I firmly stand by the belief that trust and clear communication are the pillars of any fruitful endeavor. Whether it's diving into the realm of automation, creating chatbots, or refining triggers and routing systems using platforms like Zendesk, Freshworks/Freshdesk, or Intercom, I've consistently stick to these principles. I have great Saas customer service (Tier 1 and Tier 2) experience in Blockchain / Cryptocurrency and I have done many projects on them. I have worked as a Chat, Phone, and Email Support for US companies and I have worked as a Technical Email Support for AT&T Inc. in 2021. Also, I have worked as an email support and chat support for many UK-based companies. I've had the privilege of working with a diverse array of platforms and tools, each contributing to my expertise and proficiency. Here's a concise list of platforms and tools I have worked with: Overall, if you're looking for a virtual assistant who is not only skilled but also trustworthy and communicative, then Give me a challenge, and I'll rise to meet it. :)Zendesk
ChatbotBlockchain, NFT & CryptocurrencyTechnical AnalysisDropshippingGorgiasShopifyEcommerceCustomer SupportIT SupportIntercomEmail SupportOnline Chat SupportFreshdeskTechnical Support - $5 hourly
- 4.5/5
- (12 jobs)
I am a Customer Service and Executive virtual Assistant expert with 6 years of experience in various industries. I can provide you with top-notch and excellent work that meets your needs and expectations. Some of the skills I have are: Executive Assistance Live Chat Support Phone Support Administrative Support Email Handling Some of the CRM, tools and software I have used are: Zendesk LivePerson Vrbo Hubspot LiveChat Inc Kantime Zopim FreshDesk Microsoft officel IssueTrak, Inc. Decibel Lightroom Photoshop Canva Expensify Concur Monday.com Microsoft Office Outlook Calendar Google Suite Zoom Slack Asana Google Meet I can work in US/Australian hours and I can handle any challenge with ease. I have a proven track record of happy customers and successful projects. Let’s connect and discuss how we can work together.Zendesk
Expense ReportingSchedulingEmail SupportOnline Chat SupportOrder ProcessingCustomer ServicePersonal AdministrationVirtual AssistanceCommunication SkillsAdministrative SupportCustomer SupportAsanaMicrosoft ExcelData Entry - $15 hourly
- 4.8/5
- (33 jobs)
🎀 𝐓𝐎𝐏 𝐑𝐀𝐓𝐄𝐃 𝐏𝐋𝐔𝐒 ✅ 𝐔𝐏𝐖𝐎𝐑𝐊 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐄𝐃 🎖️𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 👌𝐓𝐎𝐏-𝐍𝐎𝐓𝐂𝐇 𝐓𝐢𝐜𝐤𝐞𝐭𝐬 & 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝟙𝟘𝟘% 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 💼 9+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🎖 𝐀𝐰𝐚𝐫𝐝𝐞𝐝 "𝐔𝐩𝐰𝐨𝐫𝐤 𝐒𝐤𝐢𝐥𝐥 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 I am a highly capable, experienced administrative professional and customer service provider. For over a decade, I have developed a wide range of both written and verbal skills. I am multi-skilled, with a lot of integrity and a willingness to go the extra mile to satisfy my client. I am experienced in handling sales and billing complaints as I have worked with some of the top US, UK and Australian-based companies as Customer Service Operations Supervisor. My top skills are Customer service through phone, email, and chat. I’m also skilled and expert in Administrative work, Online research, Social Media Management, and Data management. I am reliable and can handle a great deal of pressure and given a chance, I will exceed your expectations. I am skilled, expert and knowledgeable in the following: * MS Office * G Suite * Salesforce * Stripe * Shopify * Zopim * Zendesk * Gorgias * FreshDesk * Helpscout * ShipStation * Airtable * Responsebid * HouseCallPro * Copper * Pipedrive * ConnectWise * Zoho * Ring Central * Talk Desk * LimeLight In my current role, I have been responsible for managing email, chat, and phone support for the past five years. During this time, I have trained numerous new hires and implemented processes to improve efficiency and enhance customer satisfaction. As a result, I have consistently achieved CSAT scores above 90%. I am a reliable and punctual employee, with two reliable internet connections to ensure I am always available for work. I take my job seriously and am committed to meeting deadlines and exceeding customer expectations. Thanks for your interest.Zendesk
Client ManagementSlackCustomer CareLiveAgentSalesforceSales CallBPO Call CenterTransferring Phone CallsGorgiasCustomer SupportEcommerce SupportPhone SupportOnline Chat SupportEmail Support - $15 hourly
- 5.0/5
- (20 jobs)
With over a decade of experience in the industry, I specialise in all aspects of Zendesk, Freshdesk and Intercom solutions. As a Certified Zendesk Administrator, Guide, Explore and Chat and Specialist, I'll help you get the most ROI out of Zendesk. ✅ Zendesk, Freshdesk and Intercom Customization, Automation and Branding: Tailor Freshdesk, Zendesk & Intercom to reflect your brand's identity, enhancing user experience. ✅ I have done the Customer support for many tech and eCommerce companies where I used to handle the customer queries and troubleshoot the product issues. ✅ Create Chatbots in Freshdesk, Intercom and Zendesk with maximum capabilities and create the FAQ pages. ✅ Zendesk Setup and Configuration: Establish a strong foundation for efficient support operations. ✅ Optimized Ticket Workflow: Streamline processes, reduce response times, and eliminate ticket backlogs. ✅ Self-Service Automation: Implement automated solutions for quicker query resolution and ticket closure. ✅ Efficient Zendesk Environment: Enhance Freshdesk settings to expedite ticket resolution. ✅ Performance Metrics and Insights: Utilize analytics for insights into support team and product performance. ✅ Unified Brand Identity: Customize Zendesk, Freshdesk and Intercom to maintain brand consistency. Experience: ⭐ Collaborated with renowned companies globally (UpViral, Formshare, Jasper Reports). ⭐ Client-Centric Approach: Positive client feedback reflects commitment to excellence. ⭐ Unwavering Support: Ongoing assistance for Zendesk-related queries post-project completion.Zendesk
Online Chat SupportIT SupportTechnical SupportShopifyEmail SupportHubSpotGorgiasChatbotCustomer SupportIntercomFreshdeskTechnical WritingFreshworks CRMZendesk API - $12 hourly
- 5.0/5
- (8 jobs)
Experienced Customer & Technical Support Specialist | eCommerce & SaaS Expert | 5+ Years, 200+ Projects Completed Hi! I’m Aleeza, a dedicated professional with over 5 years in customer and technical support, specializing in eCommerce management and SaaS tools. My commitment is to deliver exceptional quality, clear communication, and reliable solutions to ensure client satisfaction on every project. Core Skills: - Customer & Technical Support: Skilled with platforms like Zendesk, Gorgias, Freshdesk, and Intercom. Experienced in handling complex inquiries, troubleshooting, and technical issue resolution across chat, phone, and email. - eCommerce & Billing Expertise: Proficient in Shopify, WooCommerce, and Amazon, with experience managing product listings, subscription plans, VAT/tax concerns, and billing resolutions. - Blockchain & Crypto Support: Specialized support for blockchain and cryptocurrency, handling inquiries with precision and clear communication. Tools I Use: 💬 Zendesk, 🤖 Gorgias, 📞 Freshdesk, 💬 Intercom, 📇 Zoho 🛍️ Shopify, 📊 Salesforce, 🌐 WordPress, 📈 HubSpot ☁️ Amazon Cloud Services, 🔄 Zapier, 📝 Jira, 📁 Office365 📋 ClickUp, 📧 Outlook, 💻 HTML, 🎨 CSS, ☕ Java, 🌐 Networking, 🔍 SQL I’m here to make your operations smoother, manage customer and technical interactions seamlessly, and drive positive results for your business. Let’s connect and see how I can support your goals!Zendesk
Customer ExperienceTechnical SupportEcommerce SupportHelpdeskFreshworks CRMFreshdeskSaaSZoho CRMShopifyCustomer SatisfactionTechnical AnalysisJiraCustomer SupportAmazon - $12 hourly
- 5.0/5
- (24 jobs)
🌟 Top Rated Freelancer | E-Commerce & Customer Service Specialist 🌟 👋 Welcome! I’m here to help elevate your business with my expertise in e-commerce management, Shopify solutions, and stellar customer support. With a knack for problem-solving and a customer-first mindset, I aim to make your operations seamless and your customers happy. Key Skills: 💬 Customer Support Excellence 🛒 E-commerce Strategy & Operations 📊 Data Analysis & Insights 💼 Shopify Virtual Assistance ⚙️ Workflow & Process Optimization 🧩 Advanced Problem-Solving 📦 Inventory & Order Management 🚚 Logistics & Fulfillment Coordination Tool Proficiency: I bring efficiency and organisation with my mastery of tools like Shopify, Zendesk and all other Popular CRM's, Microsoft Office, Google Suite, Slack, and Canva. Whether it's streamlining workflows or crafting visually appealing materials, I’ve got the right tools for success. I mainly thrive on customer support with a well pronounced experience and history with big brand shops like stanbarry.com & Tieberg.de not only handling the complete CRM but also leading a team of 5 members. Experience Highlights: Shopify Management: ✅ Crafting high-converting product listings with engaging descriptions and optimized titles ✅ Implementing SEO strategies to boost visibility and sales ✅ Collaborating with marketing teams to ensure consistent branding Customer Service Leadership: ✅ Resolving inquiries, returns, and complaints with professionalism and empathy ✅ Enhancing customer satisfaction through effective communication and tailored solutions ✅ Coordinating with cross-functional teams to improve the overall customer experience Data Analysis Expertise: ✅ Uncovering actionable insights using SQL, Excel, and Google Sheets ✅ Developing data-driven strategies to enhance sales and operational efficiency 🚀 Whether you’re looking to optimize your Shopify store, improve customer satisfaction, or uncover the power of your data, I’m here to deliver results. Let’s collaborate and make your vision a reality! 📩Zendesk
eBay PPCShopify SEOAdobe PhotoshopCustomer SupportContent WritingCopywritingeBay ListingPhoto EditingShopify - $10 hourly
- 5.0/5
- (2 jobs)
Hi, I am Tayyaba. I've been in customer support for more than 3 years now and 1-year of being an HR manager so I have a pretty good know-how of all the administration work as well as Talent Acquisition side (managing a team of recruiters, maintaining excel sheets, keeping a record of all the employees/candidates etc.) I am dedicated to supporting people so they can have an ultimate customer journey. The project management tools provide me 100% with all the tasks provided, and I can do things toward win-win growth. Extensive experience in customer support. Also experienced in using Salesforce, SugarCRM and Vtiger CRM. I have also gained experience using the following systems; Kayako, Zendesk, helpdesk etc. I am looking for a long term, full time working opportunity, with an opportunity to grow as the organization/company/individual I am working for grows. I believe a satisfied customer would keep more work flowing and the cheque(check) coming. I always undertake every single task with single-mindedness, Purposely to satisfy my customers and put a smile on my face. Get what you are doing right and deliver on time.Zendesk
HR & Recruiting SoftwareStaff Recruitment & ManagementInbound InquiryOnline Chat SupportTechnical SupportSocial Customer ServiceCustomer Support PluginEmail EtiquetteCustomer ServiceEmail CommunicationMicrosoft Excel - $10 hourly
- 5.0/5
- (2 jobs)
Hello ! I'm Zainab, with over 5 years of valuable experience specializing in customer service management for e-commerce platforms, particularly Shopify stores. My expertise lies in effectively handling customer inquiries via email and ensuring seamless execution and tracking of orders and refunds in alignment with company procedures. I can provide email support, ticket and live chat support and firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop. Experience Excellence in Email Support: Email Support for Yarana.de (E-commerce Store/Germany) Email Support for Sonas Deutschland (Drop shipping Store/Germany) Email Support for Kelvyshop (Drop shipping store/Netherlands) Email Support for Sundas.de (Drop shipping Store/Germany) Email Support for Cowel.de ( Drop shipping Store/Germany) Email Customer Support For Stilfuldmode.dk (E-commerce Store/Danish) Customer Support For Shopify & Virtual Assistance ( Loneros /Germany) Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, Spanish and Danish), I leverage translation tools such as Google Translate and DeepL Translator. To offer an exceptional service, I can assist you with: ✅Email Support ✅ Order Tracking ✅ Dropshipping ✅ Creating Return Labels ✅ Processing Refunds and Replacements ✅ Order Processing ➤ MY STRENGHTS ✅ Strong communication skills ✅ Customer service experience ✅ Problem-solving abilities ✅ Ability to work under pressure ✅ Team Player ✅ Attention to detail ✅ Conflict Resolution ✅ Customer Satisfaction ➤ WHY ME? ✅ Years of Experience ✅ Quick Responses ✅ Quality Output ✅ Fluent in English and Project Understanding ✅ 100% accuracy ✅ Over 10,000 emails responded ✅ Always meet deadlines as ordered (Less than 24 hours) ✅ Excellent communication skills ✅ TOP NOTCH CUSTOMER SERVICE! ➤ PLATFORMS EXCEL IN: ✅ Ticket Support Systems (Zendesk, Freshdesk, Helpdesk, Gorgias, etc.) ✅ Chat Support (LiveAgent, Slack, Whatsapp, Gmail, Discord, etc.) ✅ Social Media (Facebook, Twitter, Instagram, LinkedIn, etc.) ➤ DISPUTE MANAGEMENT: ✅ Paypal ✅ Klarna ✅ Stripe I always go an extra mile to provide quality work and build long-term relationships. I'm dedicated to provide 7 to 8 hours on daily bases. I adapt my working hours to your needs. Whether you're part of a freelancing team or in need of a committed Customer Support Representative, I'm poised to elevate your customer support initiatives. Let's embark on the journey towards progress. Feel free to reach out at your earliest convenience. Looking forward to work with you! Thanks! Kind Regards, ZainabZendesk
TrelloGoogle Spreadsheets APIGmailPayPalDeepL TranslatorCustomer SatisfactionCopywritingTranslationDropshippingCustomer ServiceShopifyProduct PageHelp ScoutEmail Support - $15 hourly
- 5.0/5
- (4 jobs)
I have worked in eCommerce industry for over 10 years with a focus on customer support, order processing, and administrative duties. If you are looking for someone for help and support, I'm here to take over those time-consuming tasks, allowing you to concentrate on what truly matters. Here’s what I can offer: - Proficient in managing emails with ZenDesk. - Delivering high-quality customer service. - Extensive experience in live chat support across platforms like Zendesk, Zoho, Freshdesk, and Tawk.to, handling 4-6 concurrent chats. - Advanced skills in Google Docs and Microsoft Office. - Strong technical support expertise for software and cloud platforms. - Typing speed ranging from 45-60 words per minute. - Reliable internet connection dedicated to work, with speeds up to 100 Mbps. - A keen eye for detail and a deep passion for excellence. - A commitment to continuous self-improvement through training. I collaborate with a team of professionals who bring diverse expertise in e-commerce, including customer service, data entry, content writing, technical support, SEO, social media management, and Amazon & eBay listings, among other related areas. We leverage cutting-edge cloud-based technologies for voice and data management, including LivePerson, ZenDesk, Olark, Zopim, LiveChatInc, Five9, Eyebeam, Vonage, and many more. If my skills align with your project needs, feel free to reach out.Zendesk
Search Engine OptimizationShopifyOutreach Email CopywritingOnline Chat SupportEmail SupportData EntryPhone SupportLive Chat SoftwareCustomer SupportTech & ITTechnical SupportPhone CommunicationCustomer ServiceVirtual Assistance - $10 hourly
- 5.0/5
- (5 jobs)
🥇🥇🥇🥇🥇 Customer Service Phone | Email | Chat🥇🥇🥇🥇🥇 Running a thriving business hinges on effective customer relationship management. Customer satisfaction is the cornerstone of business growth and sustainability. To ease the burden and ensure top-notch customer care, I bring forth my expertise in customer service and support. My primary focus is on delivering exceptional email, phone, and chat support, guaranteeing that your customers receive the dedicated attention and assistance they deserve. My extensive experience covers a wide spectrum of customer service aspects, including proficiency in Zendesk, adept Infusionsoft Administration, proficiency in both inbound and outbound phone support, expertise in collections and billing support through phone and email channels, as well as facilitating online customer support meetings. By entrusting me with your customer service requirements, you can redirect your focus towards strategic business development, secure in the knowledge that your customers are in capable hands. Should you wish to explore how I can contribute to your company's success, please feel free to extend an invitation to connect. Utilizing this platform for initial communication allows us to explore opportunities without any immediate commitment to hire.Zendesk
Customer AcquisitionCustomer CareCustomer Service ChatbotLiveAgentEmail CommunicationShopifyGorgiasCustomer SupportCustomer ServiceEmail SupportHelp ScoutEcommerce SupportFreshdeskPhone Support - $8 hourly
- 5.0/5
- (33 jobs)
Hello! Top-Rated Plus Freelancer with 4+ years of experience for customer support. Can provide Call Support /Email support /Chat support/ Customer support/ Virtual Assistant/Dropshipping Agent. My best skills & strengths: - Customer Support (Specially Dropshipment Models) - Familiarity with all major Ticketing platforms, including Freshdesk, Zendesk, Gorgias, Helpscout, and ReAmaze. - Social Media Management - Google sheets - Content Writing - Reviews Management (Trustpilot, Amazon, eBay, Walmart etc) - Disputes and Cases Management (All major financial institutions) - Email, Live Chat and Phone Management - Team Management (I have experience of handling entire teams consisting of up to 20 team members) The best part about my talent is that I am a fast learner so if there is anything that isn't mentioned on my resume but, would want me to do it, I will do my best to learn that skill for your work but, I never say never to any opportunity at all. If you feel like I would be a good fit, I am only a few clicks away! Thank you for your considerationZendesk
Technical SupportCustomer ServiceVirtual AssistanceAnswered TicketMicrosoft ExcelGorgiasCustomer SupportGoogle SheetsOnline Chat SupportEmail SupportPhone Support Want to browse more freelancers?
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