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Hire the best Zendesk Specialists
in Portugal

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Dennis K.

Lisbon, Portugal

$25/hr
4.7
18 jobs
Qualified and tenacious professional armed with broad-based background and skills in the areas of technical support, system support, public relations and customer service. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. Determined to implement earned skills for rapid growth and development Some of qualifications and skills are as below. • Excellent communication skills (with consumers, clients and suppliers); Experience in customer support / problem solving business processes. • Bachelor’s degree in Computer Science with a double major on System forensics/BPO and a total of 8+ years’ experience in NOC Center, Helpdesk and Technical Support Roles. • Strong understanding of IT systems fundamentals and system management tasks. • Ability to handle multiple concurrent issues and remain calm under high pressure situations. • Knowledge of network troubleshooting, trace routes, pings, website and API performance tracking. • Solid Microsoft Office (Word, Excel and PowerPoint) skills including office 365 admin duties • Good MySQL knowledge. • Experience monitoring an enterprise infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution. • Ability to quickly and efficiently address customer needs by providing solutions to customer issues or escalating to another support group when necessary. • Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols. • Ability to translate a complex problem into a simpler language for the customer and vice versa. • Experience using – Nagios, Tableau, Uptime monitoring, CRM tools such as salesforce zen desk and bug management system such as Jira and Rally • Experience providing support for Websites, Mobile Devices and SaaS tools • I am a fast learner with a demonstrated ability to quickly learn technology and understand unique system requirements.
  • Zendesk
  • System Administration
  • Microsoft Active Directory
  • Office 365
  • Salesforce CRM
  • Technical Support
  • Online Chat Support
  • Google Workspace Administration
  • Remote IT Management
  • Data Entry
  • Customer Support
  • Managed Services
  • Zoho CRM
  • ClickUp
Xiomara Virginia L.

Porto, Portugal

$40/hr
4.9
39 jobs
I help enterprise SaaS companies reduce churn, increase product adoption, and grow ARR (Annual Recurring Revenue) through proactive customer success management. With 17+ years of experience in customer success, account management, and client onboarding, I specialize in guiding high-value accounts from contract signature to long-term renewal and expansion. Core Expertise: Enterprise SaaS Onboarding & Adoption: Seamless implementation with hands-on training sessions and regular Zoom calls to build strong customer relationships. Customer Retention, Renewals & ARR Growth: Proven success managing renewal pipelines, improving ARR, and exceeding retention targets. Usage Analytics & Insights with Pendo: Track customer activity, predict churn, and design learning paths that drive engagement. Strategic Account Management: Act as a trusted advisor, representing the customer internally while aligning their goals with company objectives. Bilingual (English & Spanish): Experienced in managing diverse global enterprise portfolios. Key Strengths: Build strong, long-term relationships through regular client meetings, QBRs, and executive check-ins. Data-driven approach using tools like Pendo, Asana, Slack, Stripe, GoHighLevel, and Google Workspace. Skilled in renewal forecasting, cross-sell/upsell strategies, and ARR optimization. Let’s work together to drive successful onboarding, higher adoption rates, and sustainable revenue growth for your enterprise accounts.
  • Zendesk
  • Call Center Management
  • Customer Service
  • English to Spanish Translation
  • Training Plan
  • Administrative Support
  • Microsoft Office
  • ESL Teaching
  • Microsoft PowerPoint
  • Microsoft Excel
  • Management Skills
  • Instructional Design
  • Asana
  • Google Docs
Pedro Miguel S.

Viana do Castelo, Portugal

$50/hr
5.0
9 jobs
Technical Skills • ITSM tools: ZenDesk; Kayako, Intercom, Salesforce; ServiceNow • Databases: SQL Server Management Studio (SSMS) ; PostgreSQL; MySQL ; MSSQL ; IBM DB/2 (AS400) • Collaborative tools: Jira; Confluence; GitHub; SVN ; Mercurial ; Redmine ; Slack; Whimsical • ERP’s: CEGID; Retail Solution ESR • Manufacturing Sw: DELMIA Apriso Manufacturing Execution System (MES) and Business Process Management (BPM); SIGIP • Analyticals tools: DataDog; GoodData; Pentaho; Hyperion Designer; Crystal Reports; SQL Server Reporting Services; PowerBI • Operative systems: Linux (Ubuntu); Windows Server; AS400; Apple macOS LANGUAGE SKILLS • Programming: T-SQL; VBA; RPG IV / ILE (AS400); Typescript; Javascript; CSS • Scripting languages: Bash; Powershell • Methodologies/frameworks: SCRUM; ITIL4; KanBan • Microsoft tools: Active Directory; Exchange server; Windows Server • Web: RESTful API; IIS; Apache; PHP • Cloud: AWS • Regulations: DORA I've got 20 years of experience in customer service and technical support, provided via Phone, email and chat, in English, French, Spanish and Portuguese. I am also a freelance translator specialized in translating websites content, technical Whitepapers, news articles, books, academic material. I am Portuguese and French native and I mostly translate from and to English, French, Portuguese and Spanish. I am extremely thorough in my work, and I never miss a deadline. ​As a multilingual Translator, I offer a proven track record of providing verbal and written translations for business, academic, and publishing clients. Fluent in French​ (native)​, ​Portuguese (native)​, ​English and Spanish. I am highly adept at translating ​Web sites, ​business documents, academic articles, magazines and books to and from each of those languages.​ ​I have also done a certification course ​and translation skills tests in both French/English and French/Portuguese.​​ Highlights of my experience include the following… - Delivering excellent translation services while meeting all requirements and deadlines in numerous ​past ​freelance ​projects - Ensuring seamless style, context, and overall meaning in the target language for all translated materials while applying proper language parameters such as grammar, syntax, semantics, and appropriate terminology. - Maintaining stringent confidentiality concerning both clients and translated materials. - Organized and personable with an outstanding reputation for my dedication and superior work ethic. With my extensive background, ​Portuguese/English/French language proficiency, and unwavering attention to detail, I am positioned to significantly benefit any translation project.
  • Zendesk
  • Phone Support
  • Pentaho
  • Intercom
  • ITIL
  • Linux System Administration
  • Technical Support
  • Role-Playing Game Writing
  • Transact-SQL
  • Email Support
Kena B.

Lisbon, Portugal

$8/hr
5.0
57 jobs
Hello! ^^ Thank you for the time given to look at my profile. I provide valuable customer support in native Portuguese and fluent English. Some familiarity with Spanish and French (I was a native speaker before 😌), but will most likely use a trusted translator to give proper replies in these languages. This is what you'll receive from me: - Prompt customer replies and dedicated attention to solve their specific issue. I do not solely base my approach on automatic responses; - Ability to work independently and without much guidance depending on the task. I like to know what I'm talking about so if additional training or needed directions are provided, even better. - Goal oriented. Despite my warm approach to customer service, I do also enjoy to solve as much "tickets" as possible and balance the flux of inquiries. I've been away from online positions from some time, I had the opportunity to work at Humberto Delgado Airport as a Passenger assistant or TTAE (in Portuguese). So these are the platforms I interacted with before taking a online break: Zendesk, Gmail for e-mails/tickets; Intercom for live chat; and Slack/Skype for internal communication. Plus social media usage, through Facebook. Note: Most of all of my previous CS roles involved interacting with a Shopify system. I believe in my ability to learn new skills and I'm confident I would quickly adapt to your requirements. Have a good day! Cheers, Kena
  • Translation
  • Customer Support
  • General Transcription
  • Customer Service
  • English to Portuguese Translation
  • Customer Satisfaction
  • English to Brazilian Portuguese Translation
  • Writing
Gabriela O.

Vila Nova de Gaia, Portugal

$8/hr
5.0
9 jobs
I'm a reliable, friendly, and an enthusiastic person who loves to relate to people. I've been working with international companies within a B2C environment since 2017, engaging with clients from the US, UK, Portugal, and Brazil. Plenty of experience in platforms, such as Shopify, Zendesk, Gorgias, HelpScout, Slack, as well as the payment systems PayPal, Visa Checkout, Multibanco, Mollie, EBANX, and PagBrasil. My main skills are in: | Live Chat | Ticket Systems | Order Fulfilling | Shopify Admin | Data Entry | Customer Support | Social Media Management In the purchasing department, I've been responsible for the after-sales procedures, follow-up, tracking, canceling, refunding, resending/reverse logistics of products, and other related tasks. I'm very comfortable dealing with customers and assisting them through LiveChat, e-mail/ ticket systems, and social media channels. I'm able to handle angry customers and help them solve issues with ease, satisfying their expectations.
  • Zendesk
  • Customer Support
  • Ecommerce Support
  • Shopify
  • Gorgias
  • Online Chat Support
  • Email Support
  • Data Entry
  • English to Brazilian Portuguese Translation
  • General Transcription
  • Brazilian Portuguese to English Translation
  • Brazilian Portuguese Dialect
  • Brazilian Portuguese Accent
  • Portuguese
Viktoria S.

Lisbon, Portugal

$17/hr
4.3
3 jobs
With over six years of experience in customer service, including roles at global companies like Nike, Magenta, and Booking.com, I bring a strong skill set and a passion for delivering exceptional support. Strong Communication & Empathy: Skilled in clear and empathetic communication, I build trust and rapport while addressing customer concerns. Problem Solving & Adaptability: I excel at resolving diverse customer issues and quickly adapting to new systems and evolving demands. B2B & CRM Expertise: Proficient in inbound/outbound B2B interactions and tools like Salesforce and Zendesk. Multitasking & Time Management: Experienced in managing high volumes while maintaining efficiency and quality. Team Collaboration & Conflict Resolution: A team player with a proven ability to handle challenging situations effectively. My ability to learn quickly and my customer-focused approach have consistently driven satisfaction and results across multiple industries. I’d be delighted to bring my skills and expertise to your team.
  • Email Support
  • German
  • English
  • Call Center Management
  • Phone Support
  • Business with 10-99 Employees
  • Online Chat Support
  • Management Accounting
  • Scheduling & Assisting Chatbot
  • Customer Care
  • Sales Call
  • Customer Service Chatbot
  • Customer Support
  • Customer Satisfaction
  • Email Marketing Platform Support

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