The Best Zendesk Specialists For Hire In Portugal

Check out Zendesk Specialists in Portugal with the skills you need for your next job.

Get started

$9 hourly
- 5.0/5
- (5 jobs)
Welcome to my profile! 😀 📖 Business management. 💻 Customer support (e-mail 📥, chat 🖥️ and phone 📞). 🛒Amazon, Ebay and online store platforms (logistics management). 📦 Order management and 👩‍👩‍👧‍👦 human resources management. I will dedicate myself completely to your project! 🤞

Zendesk
Slack
WordPress e-Commerce
Shopify
WordPress
Canva
Google Sheets
eBay
Amazon
Invoicing
Logistics Management
Virtual Assistance
Human Resource Management
Business Management
Customer Support
$30 hourly
- 4.9/5
- (28 jobs)
Welcome to my top-rated Upwork profile! If you are looking for a professional, talented, and reliable freelancer who cares about your project and provides quick response times, then we may be a great fit. With over 14 years of experience in customer service and training, as well as 4+ years in property management as a virtual assistant, I am well-equipped to handle a variety of tasks. My services include: Virtual assistance for CEOs Maintenance coordination for property management companies Customer service and English training (available in English and Spanish) Instructional design and curriculum development English teaching I am fluent in English, having lived in the US for a significant portion of my childhood and studied English at the University of El Salvador. I have strong management, organizational, and time management skills, and am able to work effectively under pressure and tight deadlines. If you think I might be the right fit for your project, please feel free to send me a personal invite or message to discuss further. I'm always happy to consider new opportunities and work with new clients. Thank you Xiomara Lorenzana

Zendesk
Google Docs
Asana
Instructional Design
Management Skills
Microsoft Excel
Microsoft PowerPoint
ESL Teaching
Microsoft Office
Administrative Support
Training Plan
English to Spanish Translation
Customer Service
Call Center Management
$29 hourly
- 5.0/5
- (8 jobs)
I am a multilingual customer experience manager with over 15 years of expertise in customer support and success. Based in Portugal (GMT) and fluent in English, Spanish, and Portuguese (native), with a strong knowledge of French, I can effectively engage and support a global customer base. I have a proven track record in customer care, account management, customer journey communications, email marketing, customer success, and user research. Having started as a customer service representative in 2008, I gradually developed sales, account management, training, Q&A, bug reporting, product feedback, NPS and CSAT analysis, operations, recruitment, translation and proofreading skills. This allowed me to continuously grow into other roles with additional responsibilities: Team Leader, Head of Supply, Head of Operations and Operations Manager. Throughout my career, I have successfully managed teams ranging from 4 to 100+ members and worked across various industries, including Travel/Hospitality, E-commerce, SaaS, and AI software, in B2C and B2B contexts. I adjust well to multicultural/multilingual and start-up working environments, either in outsourced services companies or in-house. I consider myself an autonomous hard worker, accountable and who takes ownership, as well as someone highly concerned with direct reports' professional development. Overall, and by marrying a pragmatic approach with a resilient critical thinking and problem-solving attitude, I can't help loving the challenge and adrenaline implied in the growing pains of a new business or project! Software/Apps I'm familiar with: Zendesk, Freshdesk, Intercom, Microsoft Office, Google Drive, Pentaho, Trevor, Asana, Zube, Trello, Pivotal Tracker, Kanbanery, PhraseApp, Smartling, Postmark, Mailchimp, Customer.io, Stripe, Mollie, Adyen, Paypal, TrustPilot, Slack, Figma, JIRA, Checkout

Zendesk
Customer Retention
Customer Engagement
Customer Onboarding
Customer Experience
Customer.io
Customer Satisfaction
Customer Service
Customer Support
Intercom
Team Management
Portuguese
English
Spanish
Freshdesk
$20 hourly
- 5.0/5
- (6 jobs)
I have worked in administrative, customer service and management roles for 5+ years. I am proficient in all Microsoft Office programs and also very familiar with internet/web research. I have worked with many clients across United states, Canada, Australia, Asia, Africa, and various parts of Europe. I have experience in administrative, company database management, sales, interacting with prospective/ new clients via messages/calls from the previous firms. I have successfully completed projects involving Microsoft excel for company's data recording, Zendesk for customer service communication, Shopify for billing, set-up and maintenance of CRM. I am skilled in client/customer official email responding system, email management, schedule management, appointment setting, travel booking, taking and making calls on behalf of my employer. I am used to working both in a big and small growing firm which has made me aware of the work and dedication required to grow business. I am great at support both in organisation admin, customer/client service and willing to learn any other tools or application needed to better perform the task alongside with what I can offer, also a quick learner. I will always give my best in what I do, that’s what makes me unique to work with and special at the services I offer. Thank you for taking the time to get to know me a little and I look forward to working with you.

Zendesk
AliExpress
Administrative Support
Email Communication
Shopify
Purchase Orders
Database Management
Microsoft Office
Helpdesk
Invoicing
Customer Support
Staff Recruitment & Management
Order Processing
$16 hourly
- 4.9/5
- (24 jobs)
Hi, my name is Alice, an Italian native speaker. I was born and raised near Venice, North Italy and now I'm living in Lisbon, Portugal. I started my working career in 2008 and a few years later I chose to go to the University of Ferrara, a field of studies in psychology, sociology and philosophy, which I loved. However, after two years of study my desire to grow in the practical field of work was greater, to the point that I chose to test myself since I wanted to learn and grow personally by trying directly. So I moved to London in 2013 without knowing the English language, it was a great challenge for me but I learned the language very quickly so much that I loved working in contact with customers, building a relationship of trust that then led the customer to always "come back to visit me". After 4 years in London where in the meantime I was doing some easy translation jobs as well, I returned to Italy where I spent a year in Sardinia and another year in Turin, where I did various jobs and where, I spent my free time reading, drawing and studying music, which have always been my passions. When I was in Turin, I wanted to do more, I wanted to put myself back in the game and in fact I started a new challenge in a call center, as an insurance seller. I liked it so much that I became the top performer in the company. After several achievements and satisfactions, while I was in Turin I got a job proposal from Lisbon, in customer support, at the same time I felt I wanted to increase my knowledge and want to improve myself even more, so I accepted. I worked for the company for a year, from October 2018 to October 2019. Then I started my freelance full-time career in Translations and Customer Service/Support. I have always been passionate about the human mind, always looking for new training opportunities, always willing to learn and test myself to achieve new goals through my determination, my reliability, wanting to grow personally with the desire to be part and create a positive, open-minded, energetic and creative environment and projects.

Zendesk
Customer Support
Stripe
ActiveCampaign
Customer Service
Time Management
Customer Satisfaction
English to Italian Translation
Online Chat Support
Translation
Email Support
Help Scout
Freshdesk
$6 hourly
- 5.0/5
- (2 jobs)
Hi there! Thank you for stopping by my profile. My name is Ruth, and I’m thrilled to assist you with your customer service needs. With over three years of experience as a Customer Service Representative, I have honed a wide range of skills, including Time Management, Unflappability, Goal-Orientation, Problem-Solving, and Effective Communication. In my career, I have had the pleasure of working with varied companies, where I’ve applied my communication and leadership skills to exceed customer expectations consistently. My focus has always been to provide service that not only satisfies but also leaves a lasting, positive impression. Key Skills: Exceptional customer handling with empathy and professionalism Proficient in resolving customer issues and managing workflows Strong leadership and problem-solving capabilities Tools & Platforms I Use: I’m highly proficient in the following customer service and collaboration tools: Help Scout Zoho Zendesk Freshdesk Intercom ShipStation Google Drive Magento Whether you're looking for someone to handle customer inquiries, troubleshoot issues, or streamline your service process, I’m here to help. I pride myself on being friendly, approachable, and well-spoken, ensuring that every client interaction is a positive one. Let’s connect and discuss how I can contribute to your success!

Zendesk
Digital Marketing
SEO Strategy
SEO Content
SEM Optimization
Project Management
Customer Relationship Management
Customer Support
Data Entry
Freshdesk
$20 hourly
- 5.0/5
- (3 jobs)
I am an experienced Technical Support Personnel. My expertise cuts across troubleshooting: - Microsoft Windows OS - Microsoft OneDrive - Microsoft Outlook - Microsoft Office Productivity Suites In my troubleshooting skills, I employ a strategy called "Bottom to Top" troubleshooting. For instance; Some of my skills and experience troubleshooting Microsoft related issues are outlined below: Microsoft Outlook not working or freezing ================================== In this sense, repairing your Office programs can resolve issues with Outlook not responding or freezing. Another strategy is to quit any Office programs that are running. In Control Panel, choose Programs and Features. In the list of installed programs, right-click Microsoft Office 2016 or Microsoft Office 2013, and then choose Change. Microsoft Windows OS Update & Upgrade issues ====================================== There are many reasons why you might receive an error message when upgrading or installing Windows 10. These common errors can be fixed with a few steps that you can do on your own. Note: An upgrade takes your device from an older version of Windows, such as Windows 7 or Windows 8.1, to Windows 10. These can be fixed or resolved by simply doing an Inplace upgrade, using the Media Creation tool, ISO file, etc, Other options are: - Removing external hardware - Uninstalling non-Microsoft antivirus software - Uninstalling nonessential software - Freeing up disk space, etc. OneDrive sync problems on Windows 10 =============================== If OneDrive isn't syncing any files, it could be a connection problem, which you may be able to fix by restarting the app, checking your internet connection, checking for the latest updates, etc Finally, In the discharge of my duties, my core strength lies in being thorough, dependably independent, tech-savvy, and professionally fun-going while ensuring great service delivery. I am equally experienced using CRM tools, emailing, chat, with great communication, email writing, and phone etiquette skills, scheduling meetings, google docs, sheet, drive, duo meeting, Microsoft teams, and all office productivity tools. Professional Skills: Learning agility, Communicating, Problem-solving skills, Zendesk, A resounding technical and organized mind. Attention to detail, Creating Ideas, Enthusiasm, Provide phone, chat, and email-based support to corporate customers while ensuring ticket resolution and customer satisfaction within the shortest possible time.

Zendesk
Customer Engagement
Customer Service
Customer Satisfaction
Translation
Phone Communication
Customer Experience
Email Communication
Inbound Inquiry
English
Phone Support
Email Support
Online Chat Support
Microsoft Excel
$13 hourly
- 5.0/5
- (4 jobs)
Hello! I'm Andrés Teixeira, experienced in customer support, virtual assistance, and translation in Spanish and Portuguese. My focus is on providing exceptional service and effectively solving problems. I'm here to help streamline your workload and overcome language barriers in your projects. I look forward to collaborating with you to achieve your goals! 🟢🟢🟢 Expertise Highlights 🟢🟢🟢 🛎️ Customer Support: Providing top-notch assistance to clients, ensuring their satisfaction and resolving queries promptly. 💻 Data Entry Virtual Assistant: Proficient in handling administrative tasks efficiently, freeing up your time for more important matters. 📝 Content Moderator: Ensuring online content meets quality and policy standards, maintaining a positive user experience. 🌍 Translator: Fluent in Spanish and Portuguese, offering accurate and culturally sensitive translations to bridge language barriers. 🟢🟢🟢 Software Skills 🟢🟢🟢 🖥️ Microsoft Office and Google Workspace: Proficient in utilizing productivity tools like Word, Excel, PowerPoint, Google Docs, Sheets, and Slides to streamline tasks and enhance collaboration. 📊 ClickUp and Notion: Experienced in project management and organization using ClickUp and Notion, ensuring efficient workflow and task tracking. 🎟️ Zendesk: Skilled in using Zendesk for customer support management, ticketing, and resolution tracking, providing seamless customer service experiences. 🟢🟢🟢 Skills 🟢🟢🟢 💼 Commitment and Honesty: Dedicated to delivering high-quality work with integrity and transparency, ensuring client satisfaction and trust. ⏰ Responsibility and Punctuality: Reliable and punctual in meeting deadlines and delivering results, demonstrating a strong sense of accountability. 👂 Active Listening, Easy Learning and Autonomy: Skilled in actively listening to client needs, quickly adapting to new tasks and environments, and working independently with efficiency and effectiveness.

Zendesk
Quality of Service
Microsoft Word
Presentation Design
Microsoft Excel
Email Support
Ecommerce Support
Email Communication
Translation
Portuguese
Spanish
Virtual Assistance
Microsoft Office
ClickUp
Data Entry
Content Moderation
Customer Service
Customer Support
$5 hourly
- 5.0/5
- (3 jobs)
About Me Hi there! I'm Amir, a dedicated Customer Support Representative with over 4 years of experience in providing top-notch service across various industries. I specialize in resolving customer issues promptly and efficiently, ensuring a seamless and satisfying experience for every client. Skills and Expertise: Communication: Exceptional verbal and written communication skills, adept at engaging with customers through email, chat, and phone. Problem-Solving: Proven ability to troubleshoot and resolve issues quickly, maintaining a positive customer relationship. Technical Proficiency: Skilled in using customer support software such as Zendesk and Freshdesk , along with a strong understanding of CRM systems. Multitasking: Capable of handling multiple inquiries simultaneously while maintaining high service standards. Empathy and Patience: Committed to understanding customer needs and providing solutions that exceed expectations. What I Offer: Timely Responses: Quick and accurate responses to customer inquiries, ensuring minimal wait times. Customer Satisfaction: A focus on achieving high customer satisfaction and loyalty through outstanding service. Continuous Improvement: A dedication to continuously improving service quality and efficiency through feedback and ongoing training. Why Choose Me? With a passion for helping others and a strong background in customer support, I am confident in my ability to deliver exceptional service to your clients. Let's work together to enhance your customer support experience and build lasting relationships with your customers. Looking forward to collaborating with you!

Zendesk
Administrative Support
SQL
Shopify
Microsoft Excel
Microsoft Power BI
HTML
Data Entry
Adobe Photoshop
Customer Service
CSS
Shipping & Order Fulfillment Software
Customer Support
Email Support
French
Jira
Online Chat Support
$15 hourly
- 5.0/5
- (3 jobs)
Hello! I am a bilingual educator with five years of experience creating engaging learning environments. My diverse work history includes roles in service industries, where I honed my customer service skills. I excel in communication, problem-solving, and teamwork, and have a proven track record in customer support using various CRM platforms (HubSpot, Odoo, Zendesk, TeamWork, and MyAdmin). I am always ready to tackle new challenges and contribute positively to the team's and organization's success. Key skills: Bilingualism (Portuguese and English), education, customer service, CRM software, problem-solving, organization, time oriented.

Zendesk
Google
HubSpot
Skype
Vtiger
Odoo
Teaching
Phone Support
Email Support
Data Entry
Customer Satisfaction
Outbound Sales
Inbound Marketing
BPO Call Center
Customer Service
$15 hourly
- 5.0/5
- (4 jobs)
I'm a self-motivated young professional with over 5 years of Customer Service/Support experience. In my career I have overseen over 12 short-term projects, trained personnel and provided solutions for clients and staff. I have worked in traditional face-to-face and remote companies, with international and multi-cultural teams. I am a fast learner who values continuous growth and improvement. Responsible, flexible and with a sense of humor.

Zendesk
Communications
Translation
Microsoft Office
Customer Service
Problem Resolution
Decision Making
Customer Support
Intercom
$15 hourly
- 4.7/5
- (99 jobs)
Welcome to my Upwork profile. How can I help you? For these 8 years of professional experience in content writing and digital marketing, I´ve gained mostly the skill of translating from English and Spanish to Portuguese and vice versa, as well as writing eye-catching content in Portuguese and English. Having this skill in writing content for web, I can now balance attractive content with good localization or translation, all balanced with a good (white hat) SEO strategy and useful keywords either in Portuguese or English. I'm a Native Portuguese with a graduation in Journalism (2008) with a post-degree in Digital Marketing (2014). If you hire me I will help you capture, traffic, leads, clients and sales. In addition, I have good contacts to make Link Building in Brazilian and Portuguese markets. I have 7 years´experience in customer service, as well, to read clients effectively and address the right solution to maintain them and make them love brands, services and products. Please reach out if you are looking for results.

Zendesk
Portuguese
Website Translation
Online Chat Support
English to Portuguese Translation
Landing Page
Customer Service
Portuguese to English Translation
Website Content
Copywriting
Search Engine Optimization
Content SEO
$21 hourly
- 4.7/5
- (12 jobs)
Are you looking for Excellent Customer Care delivery? Or Expertise while translating your documents, websites or Apps from English to Portuguese (PT) or from Portuguese to English? A committed and patient person, able to handle several tasks, fast-learner, self-starter, independent and enthusiastic about helping others? If so, you have found the right person!

Zendesk
Client Management
Motivational Speaking
English to Portuguese Translation
Multitasking
Customer Experience
Portuguese to English Translation
Enthusiastic Tone
Customer Support
Freshdesk
$20 hourly
- 5.0/5
- (6 jobs)
Top Rated freelancer and expert Zendesk / Freshdesk / Gorgias Optimisation Specialist with over 5 years of experience. I am a certified Zendesk and Freshdesk Support Administrator with the experience and know-how to design and implement new instances of these tools, assess current systems for efficiency improvements, and implement the changes. My specialities include: ⭐ Business Rules / Automation (Support) ⭐ Views (Support) ⭐ Groups (Support) ⭐ Organizations (Support) ⭐ Tagging (Support) ⭐ Ticket Forms (Support) ⭐ Conditional Fields (Support) ⭐ Macros / Canned replies (Support) ⭐ Templates ⭐ Social support (Twitter/Facebook in Support) ⭐ Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) ⭐ Defining and implementing KPIs (Support/Explore/Talk/Chat) ⭐ Building reporting dashboards (Explore) ⭐ Chat ⭐ Talk ⭐ Help Center (Guide) ⭐ Answer Bot (Support) ⭐ Installation of 3rd party apps ⭐ Integration with other systems ⭐ Integration with AI to increase performance and productivity In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in your company's voice to address issues efficiently and deflect unnecessary contacts. ⭐ In addition, Besides Zendesk, I'm an expert in Freshdesk and have worked with Gorgias, Reamaze, and Helpshift. ⭐

Zendesk
Analytics
Communication Etiquette
Freshdesk
Community Moderation
Customer Service
Community Strategy
Customer Support Plugin
Leadership Skills
Community Relations
Adobe Photoshop
Call Center Management
Ticketing System
Zendesk API
Content Calendar
$25 hourly
- 5.0/5
- (4 jobs)
𝗛𝗲𝘆! 𝗜'𝗺 𝗔𝗹𝗶𝗰𝗲! I'm looking for opportunities to grow a freelance career and get more challenges through dynamic and inspiring jobs where I can improve myself and make cool things 🧞‍♀️ I'm a versatile professional with experience in: ‎ ► Node.js, React ‎ ► HTML5, CSS3, jQuery ‎ ► JavaScript, TypeScript ‎ ► REST, GraphQL With both technical, and customer-focused background, I bring a unique perspective to projects. I understand the importance of user experience and customer satisfaction, and I strive to help turn ideas into reality that meet both technical requirements and end-user needs. I'm a dedicated professional who values collaboration, and with commitment to delivering high-quality work, I'm confident I can contribute to your projects! 𝗟𝗲𝘁'𝘀 𝗧𝗮𝗹𝗸! 🖖

Zendesk
Bug Reports
Email Support
Customer Service
Technical Support
Testing
Documentation
Troubleshooting
Web Development
JavaScript
jQuery
Node.js
React
HTML5
CSS 3
$4 hourly
- 5.0/5
- (2 jobs)
I am a proactive and enthusiastic person who enjoys new challenges and achieving personal goals. After working as a customer support and sales rep, I've learned to manage different support scenarios. Creating a high customer support experience is always my goal. Skills: ✅Email Customer Support ✅Email Management ✅Help Desk/Ticket Support ✅E-commerce Customer Service ✅Live Chat Support ✅Shopify Support ✅Online Community Moderation ✅Amazon Customer Service ✅eBay Customer Service and Listings ✅Virtual Assistance

Zendesk
Google Docs
Computer Hardware Installation
Computer Skills
Data Entry
Microsoft Office
Google Apps Script
Android Things
Computer Assembly
Email Support
Online Chat Support
Phone Support
$15 hourly
- 4.2/5
- (16 jobs)
Dear Valued Clients, I am thrilled to offer you unparalleled customer service in Slovak, Czech, and English. With a steadfast commitment to excellence, I am dedicated to exceeding expectations and fostering enduring satisfaction. **Experience:** With 18 years of experience as an email, chat, and social media moderator, and proficiency in platforms such as Shopify, WordPress, Oberlo, AliExpress, Zendesk, Freshdesk, Tidios, CRM, Conversocial, and Agora, I am adept at navigating diverse e-commerce environments. Additionally, I have provided technical customer support for companies like Stanley Black and Decker and medical support for companies like Medtronic. **Skills and Strengths:** - **Multilingual Communication:** Fluent in Slovak, Czech, and English; skilled in both written and verbal communication. - **E-commerce Expertise:** Proficient in SAP, Shopify, WordPress, Oberlo, AliExpress, and various customer service platforms including Zendesk, Freshdesk, Tidios, Gorgias, Conversocial, and Agora. - **Technical and Medical Support:** Extensive experience in providing technical support for companies like Stanley Black and Decker and medical support for companies like Medtronic. - **Professionalism:** Supported by four distinguished reference letters highlighting my professionalism and proficiency. - **Adaptability:** Excelling under tight deadlines and pressure, ensuring seamless operations even in challenging environments. **Commitment to Excellence:** I am dedicated to your business's growth and satisfaction. Leveraging my extensive experience and passion for exceptional customer care, I strive to contribute significantly to your success. Thank you for considering me as a valuable addition to your team. I eagerly anticipate supporting your journey towards excellence. Warm Regards, Rachel

Zendesk
Microsoft Teams
Customer Support
Customer Service
Czech to English Translation
Inbound Inquiry
Order Tracking
Czech
Online Chat Support
Freshdesk
$30 hourly
- 0.0/5
- (0 jobs)
Consulted 160 top-investing ltalian companies on Google Ads on their strategy, increasing their internal ROI and overreaching on internal KPIs. l Managing a portfolio with more than 100K QTD revenue credit. Identifying the right marketing strategy according to advertisers' business goals.

Zendesk
Conversion Rate Optimization
Ecommerce Performance Optimization
Customer Service
Editing & Proofreading
Canva
Copywriting
Performance Marketing
Google Analytics
Marketing Strategy
Google Ads
Google Ads Account Management
PPC Campaign Setup & Management
Data Entry
Product Listings
$10 hourly
- 0.0/5
- (1 job)
Hola! Soy Vanessa Montano, una apasionada por los idiomas y la comunicación. Aunque soy nueva en Upwork, tengo un dominio fluido del portugués y del español. Mi objetivo es utilizar mis habilidades lingüísticas para ayudar a clientes a alcanzar sus objetivos de comunicación y negocios. Aunque no tengo experiencia previa en plataformas como Upwork, estoy dedicada a ofrecer un servicio de alta calidad y a aprender rápidamente para cumplir con las expectativas de mis clientes. Estoy dispuesta a trabajar en proyectos de traducción, transcripción, atención al cliente y más, siempre con un enfoque en la precisión y la atención al detalle. Mi pasión por los idiomas y mi compromiso con la excelencia me convierten en una candidata ideal para ayudar en proyectos que requieran habilidades lingüísticas en portugués y español. Estoy emocionada por la oportunidad de colaborar contigo y contribuir al éxito de tus proyectos. ¡Espero poder trabajar juntos pronto!

Zendesk
Email Communication
Communication Etiquette
Customer Support
Product Knowledge
Order Tracking
Email Support
Salesforce Service Cloud
$9 hourly
- 0.0/5
- (3 jobs)
I am a highly experienced Psychologist and Talent Acquisition Specialist with 4 years of experience managing full-cycle recruitment, adept at spotting talent in any situation with a proven history of providing efficient interviewing strategies and sourcing highly qualified candidates for long-term business success.

Zendesk
Virtual Assistance
Resume Screening
Candidate Interviewing
Sourcing
LinkedIn Recruiting
IT Recruiting
Recruiting
CRM Software
Email Support
Online Chat Support
Customer Service
English
Brazilian Portuguese Dialect
Portuguese
$12 hourly
- 0.0/5
- (1 job)
I'm a well-experienced Customer Support Manager with skills that cover almost all areas in terms of customer support. With my experience, I was able to develop a large range of skills: - Team management - Proficiency with Zendesk and Helpshift - Provide actionable feedback to agents with regular 1-1 sessions - Creation of extensive Customer Support reports in order to keep the production and the results under control - Creation of support procedures and maintenance of the knowledge base - Identifying training needs - Quality assessment on the team's work - Training a wide group of agents I take pride in what I do, that's why with me you'll always obtain professionalism and quality.

Zendesk
Quality Assurance
Leadership Skills
Customer Service Analytics
Training
Analytics
Customer Service Training
$18 hourly
- 0.0/5
- (1 job)
I have been working in the Customer Service, Seller Advisor, E-Commerce, B2B and B2C industry for more than five years. During this time I have covered the role of Customer Support Agent, Trainer, Quality and Team Manager with experience in multiple tasks such us: • Staff Management and Tasks Organization • Hiring, Onboarding, Training, Mentoring, Quality analysis • general Back Office, creation of Email Templates and Policies • Order processing, Returns and Refunds escalations • English to Italian Translations • Social Media Management. I am familiar with G Suite Tools, Slack, Zendesk among others. I consider myself organized, proactive, attentive to details, communicative and a fast learner. Naturally organized, detail oriented, proactive, curious.

Zendesk
General Transcription
Virtual Assistance
Customer Support
Employee Onboarding
Email Support
Ecommerce
Supply Chain & Logistics
Editing & Proofreading
Management Skills
Social Media Management
Order Management
Templates
Translation
Email Communication
$25 hourly
- 0.0/5
- (0 jobs)
Operations Associate with proven experience in effectively managing business operations and using analytics to improve processes. Deep understanding of business expansion and skilled in evaluating, planning, executing and measuring strategic business initiatives. Experienced in increasing revenues, improving business metrics, optimising costs and elaborating new strategies to expand and consolidate the business. Interested in progress and with a great passion for the Ops World, Data Analysis, Innovation and New technologies.

Zendesk
Project Analysis
Trello
Project Management
Project Planning
Business Development
Intercom
Business Operations
Microsoft Project
Microsoft Power BI Data Visualization
SQL
Data Analysis
Microsoft Excel
Operations Analytics
Tableau
$23 hourly
- 0.0/5
- (0 jobs)
Go getter with an unshakeable enthusiasm and a great will to get things done. As an autodidact entrepreneur I'm constantly searching for the new and I'm now currently betting on upgrading skills within the web3 ecosystem and paying attention to AI development and new tools. Willing to learn everyday and help you and/or your brand!

Zendesk
Client Management
Web3
Customer Satisfaction
Content Creation
Content Management
Content Management System
HubSpot
Management Skills
Customer Service
CRM Software
Customer Relationship Management
Customer Experience
Microsoft Office
$10 hourly
- 0.0/5
- (1 job)
I am a management professional with a passion for customer service. With diverse industry experience, I have honed my skills in handling inquiries, troubleshooting problems, and managing complex situations. My proven track record of expertly handling inquiries through various channels like email, phone, and chat demonstrates my dedication to ensuring complete satisfaction every time. I excel at listening to customers' concerns, empathizing with their needs, and providing personalized solutions that exceed their expectations. Thank you for your valuable time and consideration.

Zendesk
Database
Google Docs
Google Sheets
Office 365
Canva
Shopify
Gorgias
Phone Communication
Customer Service
HubSpot
Zoho CRM
Email Support
$5 hourly
- 0.0/5
- (0 jobs)
I am a detailed and organized customer support and Sales specialist with knowledge of CRM tools :Hubspot, Zendesk and high lead conversion rate through cold calling and telemarketing.

Zendesk
Sales & Marketing
Customer Support
Appointment Scheduling
Telemarketing
Cold Calling
Outbound Sales
Communication Skills
Interpersonal Skills
Time Management
Email Communication
$15 hourly
- 0.0/5
- (0 jobs)
As a Virtual Assistant, Social Media Strategist, and Creative Content Specialist, I bring a unique blend of technical skills, creativity, and a deep understanding of client needs. With over a decade of professional experience across multiple industries, including customer service and entrepreneurship, I am well-equipped to support businesses in growing their online presence and streamlining their operations. My focus is on providing personalized support, whether it’s handling the details of day-to-day operations or crafting a compelling social media strategy. I take care of the behind-the-scenes work so you can focus on growing your business. Here's what I bring to the table: • Virtual Assistance: From managing schedules and organizing data to handling emails and improving workflow efficiency, I thrive in fast-paced environments and love implementing systems that optimize time and productivity. • Social Media Strategy & Management: I develop tailored social media strategies that align with your brand’s identity and goals, transforming engagement into loyal customer connections. I've successfully run digital marketing campaigns and handled various platforms, including Instagram, Facebook, and LinkedIn, ensuring brands stay connected with their audience authentically. • Creative Content Creation: From blog posts to marketing copy, I deliver content that engages, informs, and converts. My experience as a founder of a beauty studio where I drove all inbound leads through innovative marketing strategies has sharpened my skills in storytelling, I know how to tell a story that resonates and engages. Key Skills: • Strong organizational abilities with a keen eye for detail. • Expertise in creating creative content. • Proven track record in customer support and quality control. • Knowledgeable in lead generation, content management, and digital marketing. My diverse experience allows me to adapt to any business niche, whether you need a reliable assistant to manage your operations or a strategist to elevate your online presence. Let me be the behind-the-scenes power that helps your business thrive! Reach out, and let's make things happen!

Zendesk
Airtable
Atlassian Confluence
Notion
Customer Experience
Content Creation
Content Calendar
Social Media Strategy
Virtual Assistance
Want to browse more freelancers?
Sign up