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$15 hourly
Grace T.
- 5.0/5
- (15 jobs)
Experienced Customer Service Specialist with over 10 years of expertise in delivering exceptional client support and communication across diverse industries. In the past 4 years, I have worked with Upwork Global internally as a phone agent handling high-value clients and freelancer inquiries across various communication channels. Additionally, I had the honor of honing my skills working with companies like AT&T Mobility (US) and Convergys Philippines during the early years of my professional career, fostering client satisfaction, and maintaining a professional demeanor in fast-paced environments. Dedicated and hardworking professional with strong multitasking abilities. Recognized as a person with integrity, ambition, trustworthiness, and responsibility, with the capability to excel independently or as part of a team. Excellence in written and verbal communication skills, complemented by a bright and positive attitude. Specializations: ● Customer Service ● Communication skills via phone, chat, and email ● Data Collection/Processing and Computer Management ● CRM tools management (Zendesk, Hubspot, etc.) ● Virtual Assistance and Administrative tasks ● Team Collaboration and Organizational skills ● Commitment to learning

Zendesk
HubSpot
Communication Skills
Time Management
Phone Support
Product Knowledge
Active Listening
Problem Solving
Google Docs
CRM Software
Online Chat Support
Email Support
Ticketing System
Customer Support
Administrative Support
$50 hourly
Christophe L.
- 5.0/5
- (7 jobs)
Welcome to my profile! I'm Christophe, and I bring over a decade of invaluable experience in eCommerce management, strategic consultation, technical support, and customer success to the Upwork community. About Me With a diverse background encompassing roles in technical support, account management, customer success, and leadership, I possess a versatile skill set and a deep understanding of the customer journey. My journey in the software industry has equipped me with the expertise needed to navigate the complexities of eCommerce with finesse. What Sets Me Apart 🚀 Proven Track Record I've had the privilege of collaborating with a wide spectrum of eCommerce businesses, ranging from mom-and-pop shops to large enterprises. Serving as a strategic partner, my unwavering commitment is to not just meet but exceed your business goals. 🌐 Global Perspective Having led international teams, managed projects, and optimized processes, I bring a global perspective to every project. Prior to jumping into eCommerce, my experience extends to working with innovative SaaS software companies, contributing to the success of tens of thousands of businesses worldwide. My Offerings 💼 eCommerce Management and Strategic Consultation Navigate the dynamic eCommerce landscape with confidence. From strategic planning to execution, I'm here to guide you every step of the way. 🛠️ Development and Optimization Stay ahead of the curve with cutting-edge development solutions and process optimization. Let's elevate your online presence with a website that truly reflects your brand. 🌟 Customer Support and Success Consultation Build lasting relationships with your customers through effective support and success strategies. Every positive interaction contributes to your brand's success. Let's develop a world-class support function or optimize your existing one. Why Choose Me I am thrilled to bring my expertise to Upwork and assist eCommerce brands in enhancing their online presence. Whether you're seeking assistance with eCommerce management, strategic consultation, development, or developing customer support, I have the skills and experience necessary to help you exceed your goals.

Zendesk
Customer Relationship Management
Process Optimization
Customer Experience
Startup Consulting
Ecommerce
Project Management
BigCommerce
Google
Microsoft Office
Shopify
Jira
$17 hourly
Romeo L.
- 4.8/5
- (21 jobs)
TOP RATED sur UPWORK, avec près de 5 ans d’expérience professionnelle en entreprise, je me mets aujourd’hui à votre disposition afin de vous offrir mes différents services et mon savoir-faire dans les domaines de la gestion de la clientèle et de l’assistance virtuelle en langue française. Je m’engage ici à vous fournir une meilleure assistance afin de vous aider dans l’atteinte de vos différents objectifs. Ainsi je reste disponible pour : 📌 La gestion de la clientèle de votre entreprise ; 📌La gestion du Service Après-Vente (Zendesk, Zoho, Gmail, Outlook) ; 📌L’assistance virtuelle (Slack,Dendreo) ; 📌Les saisies de données sur MS-Excel et Google-sheets ; 📌La saisie de texte sur MS-Word et Google-docs ; 📌La rédaction de questionnaire Google Forms ; 📌 La conception de vos documents Power point et Google Slide. Contacter moi pour une satisfaction assurée ainsi qu'une meilleure gestion de vos différents projets.

Zendesk
Translation
Insurance Consulting
Insurance Agency Operations
Google Workspace
Customer Service
Google Docs
Liability Insurance
Vehicle Insurance
Insurance
Data Entry
Insurance Policy Analysis
Insurance & Risk Management
$35 hourly
Ayan A.
- 0.0/5
- (1 job)
As a customer-centric and solution-oriented project manager, I embark on the path of seeking advancement opportunities; my goal is not only to elevate my career but also to nurture my professional growth. I am armed with a unique blend of expertise in email marketing, merchandising, Shopify, customer support, with a few other tricks up my sleeve! I am eager to contribute my skills and knowledge to a dynamic team, where I can play a pivotal role in propelling businesses to new heights. Project Management: - Embracing the principles of flexibility, collaboration, and continuous improvement, Agile & Waterfall has become an integral part of my approach to project management. By breaking down complex tasks into manageable iterations, fostering open communication within cross-functional teams, and adapting to changing requirements, I have successfully delivered projects with improved efficiency, enhanced quality, and timely delivery. Email Marketing: - By leveraging its power, I have witnessed firsthand how it can effectively engage audiences, drive conversions, and build long-lasting relationships with customers. Through thoughtful strategies, meticulous segmentation, and compelling content, I have successfully crafted email campaigns that consistently deliver exceptional results. Whether it's creating captivating subject lines, designing visually appealing templates, or optimizing delivery times, I understand the intricacies of email marketing and can help businesses reach their full potential. Merchandising and Shopify: - I have immersed myself in curating engaging online shopping experiences, ensuring that each customer journey is seamless and delightful. By carefully selecting and presenting products, optimizing product descriptions, and maximizing user experience, I have driven significant improvements in sales and customer satisfaction. My familiarity with the Shopify platform has allowed me to leverage its powerful features and extensions to create visually stunning and highly functional e-commerce websites that captivate visitors and convert them into loyal customers. Customer Support: - My commitment to exceptional customer support has led me to become an expert in email and chat support systems as well as data entry. Recognizing the value of prompt and personalized assistance, I have dedicated myself to understanding customers' needs, providing insightful solutions, and ensuring their overall satisfaction. By leveraging these skills effectively, I have contributed to building strong customer relationships and enhancing brand loyalty. Tools I'm Proficient In: - Shopify/ Shopify Plus - Klaviyo/eClincher for scheduling - Magento 2 - PM Tools (ClickUp, Monday.com, Notion, Asana, Harvest, etc) - CRM Tools (Zendesk, SalesForce) I am eagerly looking forward to the opportunity to discuss further how my experience and skills align with your organization's needs.

Zendesk
Email Marketing
Customer Service
Salesforce
Business Management
Order Management
Project Management
Magento 2
Ecommerce
Management Skills
Shopify Templates
Webflow
Shopify
Microsoft Office
$24 hourly
Dominic W.
- 5.0/5
- (1 job)
I have experience in administration and human resources. For 5 years I've done clerical and logistics worked as team leader managing 3 teams of up to 15 people. I have implemented new procedures and been in charging of recruiting. I'm looking for an opportunity that will challenge me where I can expand in my existing skill set and learn new programs as I go. I take pride in being detail oriented, multitasking and consistently trying to get better.

Zendesk
System Maintenance
Microsoft OneNote
Presentations
Customer Service
Microsoft Office
Customer Retention Strategy
Microsoft Word
Microsoft Excel
Customer Retention
Microsoft Outlook
$40 hourly
Arlette M.
- 4.4/5
- (2 jobs)
SUMMARY Social Media Manager with experience in growing brand awareness, improving online engagement and increasing sales. Background in Business Management, Systems Engineering Studies and currently completing a Digital Marketing Certificate in the evenings. A fast learner who is eager to grow in Digital Marketing, Paid Media and Social Media fields. Trilingual; native Spanish, fluent English and proficient French.

Zendesk
Product Development
Branding
Business Management
Brand Consulting
Shopify
Business
Shopify SEO
Content Creation
Microsoft Excel
Brand Development
Branding & Marketing
Management Skills
Presentations
Content Strategy
$9 hourly
Fritz N.
- 0.0/5
- (1 job)
Are you looking for 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 to 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 and 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆? 𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽: ✅ Provide live chat, ticket, and email support using CRM tools like Zendesk, Intercom, and Gorgias for quick and effective issue resolution. ✅ Handle customer inquiries, complaints, and escalations professionally. ✅ Process orders, manage returns, refunds, and dispute resolution. ✅ Track and coordinate order deliveries, modifications, and cancellations. ✅ Troubleshoot software and product-related issues efficiently. ✅ Provide step-by-step technical guidance for seamless user experiences. ✅ Maintain accurate records for efficient follow-ups and resolutions. ✅ Identify high-risk customers and implement strategies to prevent chargebacks. ✅ Work closely with internal teams to enhance workflows and customer experience. ✅ Participate in feedback sessions to continuously improve service quality. ✅ Assist with process improvements for better team performance. 🧑‍💻 𝗧𝗼𝗼𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 🛡 Support Tools: 𝗭𝗼𝗵𝗼, 𝗭𝗲𝗻𝗱𝗲𝘀𝗸, 𝗜𝗻𝘁𝗲𝗿𝗰𝗼𝗺, 𝗙𝗿𝗲𝘀𝗵𝗱𝗲𝘀𝗸, 𝗙𝗶𝘃𝗲𝟵, 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲, 𝗢𝗠𝗦, 𝗢𝘂𝘁𝗹𝗼𝗼𝗸 🛡 Communication Tools: 𝗦𝗹𝗮𝗰𝗸, 𝗗𝗶𝘀𝗰𝗼𝗿𝗱, 𝗭𝗼𝗼𝗺, 𝗠𝗦 𝗧𝗲𝗮𝗺𝘀, 𝗦𝗸𝘆𝗽𝗲, 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 🛡 Tech Remote Tools: 𝗟𝗠𝗜, 𝗧𝗲𝗮𝗺𝗩𝗶𝗲𝘄𝗲𝗿, 𝗖𝗶𝘁𝗿𝗶𝘅 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 🛡 Web Development Languages: 𝗛𝗧𝗠𝗟, 𝗖𝗦𝗦, 𝗝𝗮𝘃𝗮𝗦𝗰𝗿𝗶𝗽𝘁, 𝗥𝗲𝗮𝗰𝘁𝗝𝗦, 𝗣𝗛𝗣 🛡 SSO & Multi-Auth Tools: 𝗢𝗸𝘁𝗮, 𝗢𝗻𝗲𝗦𝗽𝗮𝗻 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? 🤔 💎 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 & 𝗘𝗺𝗽𝗮𝘁𝗵𝗲𝘁𝗶𝗰: I prioritize understanding customer needs and deliver thoughtful, solution-driven responses to ensure satisfaction. 💎 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗹𝗲 & 𝗤𝘂𝗶𝗰𝗸 𝗟𝗲𝗮𝗿𝗻𝗲𝗿: I quickly adapt to new tools, platforms, and evolving customer service processes to provide seamless support. 💎 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 & 𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝘃𝗲: I approach every interaction with patience, especially with non-tech-savvy users, ensuring they feel heard and supported. 💎 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 & 𝗥𝗲𝘀𝘂𝗹𝘁𝘀-𝗗𝗿𝗶𝘃𝗲𝗻: I aim to improve response times, manage customer queries efficiently, and enhance the overall customer experience. Let's team up and start strong! 🚀 📩 Send me a personalized message. 🟢 Click "Schedule a Meeting" to book a 30-minute slot. Talk to you soon! Cheers, Fritz

Zendesk
Customer Engagement
Product Knowledge
Intercom
Communication Etiquette
Online Chat Support
Email Support
Email Communication
Ticketing System
Jira
Helpdesk
Technical Support
Customer Support
Customer Service
Customer Care
$28 hourly
Juan D.
- 0.0/5
- (0 jobs)
I consider myself a highly motivated individual with excellent communication skills (multilingual English, French, and Spanish), who enjoys providing a great customer experience no matter the product or service offered. Along all my work experience I've cultivated leadership skills being also a valuable team player; and I have built a reputation as a dynamic, fast learner, trusted and responsible employee. I'm also a Canadian citizen and could travel whenever required.

Zendesk
Administrative Support
French
English
Spanish
Intercom
Phone Support
In-App Support
Email Support
Online Chat Support
Demo Presentation
Phone Communication
Customer Service
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