Hire the best Zendesk Specialists in Sweden

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$38 hourly
Jonatan A.
- 5.0/5
- (10 jobs)
Always down for a challenge and convinced that my competence, positive attitude, ambition and humbleness is a great asset for all work roles. 10+ years of experience within Customer Support and Technical Support. 4+ years of experience as a Technical Project Leader working with IT-communication, mainly digital invoicing solutions. (EDI, E-Invoicing, Digital Mailboxes) 2+ years of experience within IT integration working with softwares such as Microsoft Ecosystem, IFS Cloud, Oracle Netsuite along with many more. Education: Entry level programming (Python 3 and a little bit of C#), Computer & Network Technology. Services I can provide: Integration Architecture, Technical Support, Translations, Proofreading, Localization, but I am also open to other types of work if it fits my profile. I mainly work CET or GMT+1 afternoon/evening hours and weekends.

Zendesk
English to Swedish Translation
Content Writing
Customer Relationship Management
Customer Service
Copywriting
English
Swedish
Proofreading
Payment Processing
Translation
$20 hourly
Milica M.
- 4.7/5
- (7 jobs)
I am an extrovert and flexible person who can easily connect with people and communicate effectively. I'm a service minded individual with excellent multitasking skills. Over the years I worked in various companies which helped me develop customer and technical support skills, data entry, customer relations and many more. I'm studying Computer Science at Stockholm University and taking courses in management and advertising. At the university I worked on multiple projects concerning programming, software development and tech support. Looking forward to here from you and to continue increasing my experience as a customer service agent!

Zendesk
Data Entry
Customer Satisfaction
Email Communication
Swedish to English Translation
KPI Metric Development
Product Knowledge
Answered Ticket
Customer Service
Office 365
Email Support
Social Media Management
Inbound Inquiry
$20 hourly
Klodiana L.
- 5.0/5
- (10 jobs)
-I am enthusiastic, reliable and hardworking with over 10 years of experiences in different fields, professional, efficient and high quality services to various customer services, data entry ect, companies. -I am skilled in communicating with clients over the phone and email. I have Live Chat Support, Zendesk, Gorgias, Rapid Fulfillment CRM, SAP, and am eager to learn to use any new tools that get the job well done. -I meet deadlines, and do not makes promises I cannot keep, I am a teamplayer, but can steer the ship alone if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with!

Zendesk
Data Collection
Google Maps
SAP
Social Media Strategy
Digital Strategy
Communications
Data Analytics
Problem Solving
Data Entry
Microsoft Office
Customer Relationship Management
Google
Customer Service
Call Center Management
$16 hourly
Robert K.
- 4.6/5
- (1 job)
Detail-oriented and responsible Customer Support Specialist with over 2.5+ years of experience supporting various E-commerce and SaaS businesses through e-mail, chat and phone, as well as administrative tasks. Proficient in CRM such as Zendesk, Salesforce, Intercom and Gorgias. I am also known for being the one on the team who can resolve technical issues quickly.

Zendesk
Intercom
Shopify Plus
Shopify
Salesforce CRM
Email Communication
CRM Software
Phone Support
Chat & Messaging Software
Customer Service
Email Support
Customer Support
$17 hourly
Mariglen M.
- 5.0/5
- (18 jobs)
Greetings. Welcome to my front page. The year of experiences is a different kind of jobs. In this matter, i calculated over 15+ years of experience. The work experiences vary from Customer Service to Management, Customer Support, Computer, Chat, Phone, F2F, B2B, etc.. About technical experiences, i have been working with Macintosh hardware installations, and Windows Hardware. and Both Software for Windows and Macintosh. Study for Software and Hardware Installations, and worked whole time with those areas, and Marketing as well and Support. Marketing was one of the things i have done during my work as a Supporter. Customer support depends on systems and products. Windows and Macintosh are the two Platforms i have worked with. MS Office is the study i have done during my practice in Installation of MS Office into Apple Device. Right now, Support on Helpdesk via Zendesk and Rhino ticketing system.

Zendesk
Email Communication
Desktop Support
Management Skills
Customer Support
Online Chat Support
English
$14 hourly
Therese H.
- 5.0/5
- (35 jobs)
Dear sir / madam I am a proactive, focused and committed professional, with extensive expertise gained within the administrative and support sector. I am a competent, polished and diligent employee with great customer service and online ticketing experience. My devotion and administration working knowledge along with a professional manner and organizational skills makes me also a terrific team worker. An accomplished time manager, organizer and change manager, capable of conceptualizing, introducing and integrating innovative strategies, to maximize performance and quality standards to ensure the ongoing provision of the highest standards of customer care. A well presented, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image. With a college degree in Business economics and tourism. A worldwide traveler and a passion for customer support. Swedish born, brought up in the UK and got a college degree from Martin College in Sydney, Australia. Met the man of my dreams while living in Thailand for 6 years. Now back in Sweden with my new family. Fluent speaking in Swedish, English, Norwegian and Thai. Yours sincerely Therese Hagerberg

Zendesk
Slack
Helpdesk
Online Help
Desktop Support
Internet Marketing
Proofreading Feedback
Phone Communication
Customer Support
Customer Service
Translation
Microsoft Office
Shopify
Administrative Support
Microsoft Excel
Phone Support
$4 hourly
Rhoda Onyinyechi E.
- 5.0/5
- (1 job)
Hello, I'm Rhoda, a skilled and results-driven Virtual Assistant with over 4 years of hands-on experience in appointment setting, e-commerce virtual assistance, and customer support. I specialize in supporting busy executives, entrepreneurs, and e-commerce businesses by handling day-to-day tasks efficiently and accurately, allowing you to focus on what matters most in your business. I am passionate about providing exceptional service and pride myself on my attention to detail, professionalism, and client satisfaction. I always aim to exceed expectations by streamlining processes, improving communication, and driving operational efficiency. Projects & Achievements: 1. Managed Appointment Scheduling for a Corporate Firm: Organized and scheduled meetings and appointments for over 20 executives, improving meeting efficiency and reducing scheduling conflicts by 35%. 2. E-commerce Virtual Assistance for a Growing Shopify Store: Assisted with product listings, order fulfillment, and customer queries, helping the business scale its operations and achieve a 20% increase in sales over six months. 3. Customer Support for an Online Retailer: Provided outstanding phone and email support, achieving a 95% customer satisfaction rating and improving response times by 40%. My Expertise Includes: ✅- Appointment Setting & Scheduling: Efficiently managing appointments, bookings and calendar coordination to ensure you stay organized and productive. ✅- Customer Support: Handling customer queries through phone, email, and live chat to ensure your customers feel heard and valued, contributing to better client retention and brand loyalty. ✅- E-commerce Virtual Assistance: Supporting your online store with order processing, inventory management, product listings, and customer inquiries, helping you run your business seamlessly. ✅- Data Entry & Management: Precise and timely data entry, ensuring accurate management of business information and operations. ✅- Administrative Support: Managing various admin tasks such as file organization, project coordination, inbox management, and more to keep operations smooth. ✅- Calendar Management: Organizing meetings, appointments, and events to optimize your time and keep you on schedule. ✅️- Digital marketing: Social media management, Email marketing. My Key Skills and Proficiencies: - Customer Support: Phone, email, and chat support to enhance customer relationships. - ⁠Appointment Scheduling: Streamlining booking processes and calendar management. - ⁠Data Entry: Accurate and detailed input of important information. - ⁠Project Coordination: Ensuring timely execution and monitoring of project tasks. - ⁠E-commerce Assistance: Handling product listings, inventory, and orders. - ⁠Administrative Support: Ensuring smooth daily operations through organization and time management. - ⁠Why Choose Me? - I am committed to providing the highest level of support for your business. Here’s what sets me apart: - ⁠Proven Track Record: With over 4 years of experience, I have a strong understanding of e-commerce operations, customer service, and virtual assistance. - ⁠100% Client Satisfaction: I take pride in delivering top-quality work, ensuring that all tasks are completed accurately, on time, and to your satisfaction. - ⁠Flexible and Reliable: I am adaptable, always ready to take on new challenges and capable of working in dynamic and fast-paced environments. - ⁠Strong Communication Skills: I maintain clear, professional, and prompt communication, keeping you informed every step of the way. - ⁠Time Management and Organizational Excellence: I am adept at managing multiple tasks simultaneously and ensuring that deadlines are met, even in high-pressure situations. - ⁠Certifications: - ⁠Certified E-commerce Virtual Assistant - ⁠Certified Customer Service Professional - ⁠Google Workspace Proficiency Tools I Use: - ⁠Project Management: ClickUp, Asana, Monday.com, Trello. - Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Gmail, Calendar). - ⁠Appointment Scheduling: Calendly. - Customer Support: Zendesk, Fresh-desk, Tawk.to, and similar platforms. - ⁠E-commerce Platforms: Shopify, WooCommerce, and other e-commerce tools. -Social media management - Content Writing, Community Management. - ⁠If you're looking for a reliable, detail-oriented, and experienced Virtual Assistant who can streamline your operations, enhance customer experiences, and manage your e-commerce tasks efficiently, I’m here to help. Let’s discuss how I can contribute to your business success. Hire me today, and let’s get started.

Zendesk
Social Media Management
Lead Generation
Communications
Email Management
Data Entry
Project Management
Calendar Management
ChatGPT
Appointment Setting
Customer Support
Email Support
Administrative Support
Virtual Assistance
$25 hourly
Manuela K.
- 0.0/5
- (0 jobs)
Customer Support Specialist | Complaint Management | Logistics & Payment Processing ✅ Solution-Oriented | ✅ Efficient | ✅ Customer-Focused 🔹 Who am I? I’m Manuela, an experienced customer support professional with a passion for excellent service and efficient problem-solving. I help businesses handle customer inquiries professionally, resolve complaints quickly, and optimize customer service processes. With expertise in logistics, complaint management, and payment processing, I ensure that customers receive not just answers, but real solutions. 🔹 My Expertise: ✔ Complaint & Claims Management – professional handling and customer-friendly solutions ✔ Transport Damage & Logistics Support – close collaboration with suppliers & shipping companies ✔ Credit Notes & Payment Processing – transparent transaction handling for high customer satisfaction ✔ Efficient Ticket Processing – using tools like Zendesk, Shopify, Magento & CRM systems --- 💼 Work Experience Freelance Customer Support & Logistics Management | Let Me Do It (since May 2024) Handling email tickets (Zendesk) & ensuring smooth customer communication Complaint & transport damage management – direct coordination with shipping companies Credit notes & compensation processing – transparent resolution for high customer satisfaction Payment inquiries – close collaboration with payment service providers Customer Support in the Energy Sector (Remote) | May 2023 – May 2024 Handling customer inquiries via phone & email Contract consultation & payment processing Secretarial Services (Remote) | March 2023 – May 2023 Handling and forwarding calls for various businesses (e.g., law firms, medical practices, travel companies) Data entry & customer documentation Adapting to changing customer inquiries Gevekom (Remote, Spain) | Customer Support | Nov 2022 – Jan 2023 Problem-solving & complaint management Assisting customers with product searches & orders Additional Experience: McDonald's Drive, Switzerland (Crew Trainer, 2008 – 2009) Kiosk & Bistro, Switzerland (Barista, 2011 – 2013) Care facilities in New Zealand, Australia & Switzerland --- 🔹 Skills & Software Proficiency ✅ Customer Service & Complaint Management ✅ Logistics & Order Management ✅ Communication with Payment Providers ✅ Process Optimization & Organization 💻 Tools: Zendesk | Shopify | Magento | CRM Systems | Microsoft Office | Adobe Photoshop 🌍 Languages: Swiss German (Native) German (Fluent) English (Fluent) --- 🚀 Ready for New Opportunities! I’m looking for freelance projects in customer support, complaint management, and logistics support. Let's connect! --- 🇩🇪 Kurzprofil (Deutsch) Ich bin Manuela, eine erfahrene Kundenbetreuerin mit Schwerpunkt Reklamationsmanagement, Logistik & Zahlungsabwicklung. Mein Fokus liegt darauf, Kundenanfragen effizient zu bearbeiten, Probleme schnell zu lösen und Prozesse im Kundenservice zu optimieren. 🔹 Meine Expertise: ✔ Kundenservice & Beschwerdemanagement ✔ Transportschäden & Logistik-Support ✔ Gutschriften & Zahlungsmanagement ✔ Ticketbearbeitung mit Zendesk, Shopify, Magento & CRM-Systemen Ich suche Freelance-Projekte im Kundenservice, Reklamationsmanagement & Logistik-Support. Kontaktieren Sie mich gerne!

Zendesk
Ticketing System
Swiss German Dialect
Customer Service
Virtual Assistance
Customer Support
Email Communication
Customer Experience
$12 hourly
Alex H.
- 0.0/5
- (0 jobs)
Customer Support Specialist & Assistant | 10+ Years Of Experience | Reliable and Quality-Focused! ✅During my time I have experiences that includes time as Manager/Supervisor, leading teams and handling complex cases. I’ve worked across sales, retail, healthcare, and finance, helping businesses deliver exceptional customer experiences that build loyalty and trust. ✅ What I bring to your team: - Efficiency & Quality: Typing at 90 WPM with 92% accuracy, I provide quick and precise communication to ensure the best results for customer satisfaction. - Adaptability: I’m a fast learner with new systems, CRMs, and tools, so you won’t need to micromanage. - Customer-First Approach: I’m passionate about creating positive customer experiences while protecting your brand. We all know that people reach out to support with a problem. My goal is to have the customer smiling when we're done. - Experience supervising teams and managing escalations, so I know how to resolve tough issues professionally if working with larger groups. ✅ How I can help you: - Email and chat customer support - Handling escalations and VIP customers - Order, billing, and account support - Complaint resolution and customer retention - Support process improvements and team feedback (if needed) - Experienced with CRMs — and always happy to learn the one you use! - I love working with startups, growing businesses, and entrepreneurs who want reliable, professional customer support without the stress of managing it themselves.

Zendesk
Quality Assurance
Problem Solving
English
Online Chat Support
Communication Skills
Call Center Management
Customer Satisfaction
Email Communication
Email Support
Data Entry
Virtual Assistance
Customer Service
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