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Hire the best Zendesk Specialists in San Salvador, SV

Check out Zendesk Specialists in San Salvador, SV with the skills you need for your next job.
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  • $17 hourly

    • 4.7/5
    • (7 jobs)
    I am a professional with a high level of experience in managing people and projects of various levels and types from Tech Support/Customer Service and Sales, Personal Assistant, Business process improvement, among others. My broad background and experience include: - Managing a large account of clients, many high profiles, and acting as their main point of contact for up-sells, problem-solving. - Worked for Companies like Hotels.com, Bell Canada, DISH Network, Great Health Works, National Debt Relief, Checkpoint Security, Appliance Factory Parts. Pledge Property Management. On top of this I am proficient in: - Appfolio - Zendesk Ticketing system. - Zoho Desk - Internet research – keywords, competitive analysis, content ideas, marketing research, etc. - Report and analysis - Transcribing (audio, video) - Translation (Spanish to English) - Customer service and support - Problem-solving - Independent Virtual Contractor - Chat Support - Vendors research Previous roles have included: - Maintenance at a Property Management Company - Recruiter - Operations Manager (DISH Network) / BILINGUAL Queue (Spanish & English) - Customer Service, Tech Support and Sales / BILINGUAL Queue (Spanish & English) - Customer Service Retention (Great Virtual Works) / BILINGUAL Queue (Spanish & English) - QA Analyst for NDR (National Debt Relief) / BILINGUAL Queue (Spanish & English) - Dispatcher for a Locksmith Company in Canada (Checkpoint Security) (phone or chat) - Bilingual Customer Service representative, e-commerce company through live chat support or phone - Live Chat support for Appliance Factory Parts I have my dedicated workspace, a soundproof office, with A/C free of distractions and home-related noises with High-speed Internet with a backup, Reliable Power generator and backup power source
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    Administrative Support
    Bilingual Education
    Quality Assurance
    Customer Support
    Customer Service
    Quality Control
    Dispatch & Tracking Solutions LETS
    Online Chat Support
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    Throughout my professional journey, I have successfully led and managed a team of T1-T2 Cloud Engineers, providing guidance, support, and mentorship. I have demonstrated expertise in system administration, troubleshooting, and cloud technologies. I have executed and managed various cloud projects, ensuring timely delivery and the achievement of objectives. My ability to resolve complex technical issues and enhance team performance through automation has been instrumental in driving success. Skills Office 2013 and O365 CCNA (Routing and Switching) Cisco CMNA (Cisco Meraki Network Associate) Windows XP, 7, 8, 8.1, 10 & 11 G Suite expertise Windows Server 2003 Zendesk Hardware Troubleshooting Zabbix Ekahau (WiFi Survey app) Ubuntu Experience supporting desktops/laptops and peripherals Critical thinking and problem-solving skills Configuration, maintenance, and troubleshooting familiarity Linux (mostly Ubuntu) Wireshark Grafana AWS remote storage SIP Trace Protocol review Confluence Document Redactions or Jira Zendesk Management O365 Administration Personal Skills: Responsible and self-motivated Self-learner with a passion for continuous growth Excellent multitasking abilities Proficient in supporting desktops/laptops and peripherals (Windows 7, 8 & 10, Mac troubleshooting) Strong verbal and written communication skills Effective listener and multitasker Capable of coordinating tasks with multiple teams for project success Quick thinker in emergency situations Timely and accurate reporting to supervisors Skilled in project budgeting based on client need
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    Email Communication
    WiFi
    Cisco Meraki
    Ubuntu
    Spanish
    Troubleshooting
    Microsoft Windows
    English
    Customer Support
    Google Apps
    Helpdesk
    Desktop Support
    Hardware Troubleshooting
    Technical Support
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    A Self- motivated professional that thrives on innovation and overcoming challenges , learning new skills . I had worked within the call center industry for more than 17 years; and I learned how to manage people also how to treat customers through customer service experience, I was in charge of a Team in the retention area, that show me how to handled stress also I worked as a sales manager and Customer Service Manager, and work under pressure to fulfill customer and Clients needs. My skills *Outstanding Customer Service *Attention to detail *Organized *Great Communication *Excellent Written and Communication skills *Quick learner *Flexible *Proficient in Zendesk, Shopify *Familiar with Microsoft Suite My previous employment roles have taught me several skills: I am highly organized, a quick learner, efficient and adaptable. I speak fluent English and Spanish
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    ClickUp
    Slack
    Administrative Support
    Virtual Assistance
    Email Communication
    Shopify
    Data Entry
    Product Knowledge
    Office 365
    Customer Satisfaction
    Phone Support
    English
    Spanish
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    Hi Im Irene! I am a results-driven professional with a proven track record in both account management and administrative assistance. With a career spanning over 6 years, I have developed a unique skill set that combines strategic relationship-building, meticulous organizational abilities, and exceptional communication skills. 🔹 Expertise: Account Management (2 years): During my tenure as an Account Manager, I successfully nurtured and expanded a diverse portfolio of client accounts. My strategic approach to client relationships allowed me to understand their unique needs and tailor solutions that not only met their objectives but exceeded expectations. I consistently achieved high customer satisfaction scores and increased account revenue through a combination of attentive customer service and innovative problem-solving. Client Relationship Building: I excel in establishing strong and lasting connections with clients, serving as a trusted point of contact and advisor. My ability to understand client pain points and align them with suitable offerings led to repeat business and referrals. Strategic Planning: I developed and executed strategic account plans that identified growth opportunities, mitigated risks, and ensured long-term account success. My proactive approach resulted in increased account retention and upselling opportunities. Administrative Assistance (4 years): My experience as an Administrative Assistant equipped me with the organizational finesse and attention to detail necessary to maintain smooth operations within a fast-paced environment. My responsibilities encompassed a wide range of tasks, demonstrating adaptability and resourcefulness. These are the services I can provide to you: *Phone Handling *Live Receptionist *Live Chat Support *Email Support *Inbound and Outbound Calls *Billing and Payment Inquiries *Follow up with providers, manufacturers, e-commerce, real estate *Support customers with any need If you are interested send me a message and let's connect!
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    Project Management
    Team Management
    Helpdesk
    Meeting Notes
    Administrative Support
    Calendar Management
    Documentation
    Email Support
    Customer Service
    Scheduling
    Data Entry
  • $30 hourly

    • 5.0/5
    • (1 job)
    International Marketing bachelor degree graduate. English and Spanish speaker. Customer service oriented with technical support skills as well. I also have Adobe Illustrator skills at a basic-intermediate level. I consider myself a very responsible person with teamwork abilities and with excellent communication skills. I've been working with Google Workspace products for over three years now, supporting end-user apps as well as the Admin console. I've also designed a few informational WordPress sites and landing pages.
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    Adobe Illustrator
    Social Media Marketing
    Google Workspace Administration
    Customer Service
    Microsoft Office
    Technical Support
    Email Communication
  • $5 hourly

    • 0.0/5
    • (1 job)
    Hello, my name is Stephannie I’ve been working online for around 4 companies over these last 5 years. I have done work as a customer service representative, technical support assistant, also I worked at a financial company located in the USA. At the moment I am working on a project as a Customer Success Manager. Assisting with onboarding and setting up new clients. Also, completing the configuration and optimization of marketing campaigns. Managing feedback and approval processes with clients. Organizing and optimizing campaigns for performance, generating custom reports and client deliverables. Ensuring the success of each client and their campaigns. The most important things about me are that I am a reliable worker dedicating myself fully to my projects. I love what I do. Some of my technical skills: - Microsoft Word, Excel sheet, PowerPoint, Outlook - Data research - Doc files - Maintaining database - Adobe Photoshop - Zendesk - Slack - QQ Catalyst - E-mail Marketing & Automation - E-mail Campaigns (Blasts) - Google Suite - Excellent typing, speaking, and writing skills in English and Spanish. I have also many soft skills that are very useful for business: 1. Telecommunication skills 2. Organizing skills 3. Handling complex situations 4. Working under pressure
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    Email Marketing
    Email Communication
    Data Entry
    Telemarketing
    Communication Skills
    Bilingual Education
    Technical Support
    Customer Service
    Photography
    Online Chat Support
    Email Support
  • $15 hourly

    • 0.0/5
    • (1 job)
    Master Business Administration Email/ Chat / Phone support experience. (7 years) Customer service and technical support. Excel, Salesforce, Oracle, Zendesk, and Power BI knowledge. Back office and Team leader experience. (2 years)
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    Product Knowledge
    Customer Support
    Data Entry
    Scheduling
    Time Management
    Email Support
    Order Tracking
    Phone Support
  • $12 hourly

    • 0.0/5
    • (1 job)
    I'm Jonathan, I'm best known for being Autodidact well organized efficient, and self-motivated I specialize in providing outstanding customer service and technical support, always overcoming challenges and objections, my goal is to help you to make your business run smoother I also have experience working with different software and platforms depending on your business needs such as: Back Office, || Live Email Support. Outstanding Customer Support in Spanish/English calls. || Live Chat. Zendesk, || Salesforce || Freight Logistics Support Troubleshooting Windows 7/8/10/11. Familiar with troubleshooting Netsapiens PBX. || VOIP yealing Support L1. Billing Support. || Microsoft 365 Support L1.
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    Spanish Tutoring
    Customer Support
    Microsoft Windows
    Technical Support
    Logistics Coordination
    Customer Experience
    AnyDesk Software
    Customer Service
    TeamViewer
    Salesforce
    Troubleshooting
    VoIP PBX
    Online Chat Support
    Spanish
  • $15 hourly

    • 0.0/5
    • (0 jobs)
    Experienced leader in Customer service in the BPO industry with more than 14 years. I can provide support in coaching, ma again performance and developing plans to improve processes.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Relationship Management
    CRM Software
    Microsoft SharePoint
    Jira
    Salesforce
    Customer Service
    Fraud Analysis
    Microsoft Excel
    FinTech
    Microsoft Power BI
    Google Workspace
    Client Management
    Business
    Agile Project Management
  • $11 hourly

    • 0.0/5
    • (0 jobs)
    Dear Hiring team, I hope this letter finds you well. My name is Claudia, and currently looking for a new work-life style. And truly believe I am a candidate that will apport good qualities to your team. I have been working in the customer services industry since I was 18 years old. I am 30 now, so, as you can imagine, I have quite a lot of experience in multiple areas already. I am writing this in response to your request for a short explanation on why hiring someone from my dear country El Salvador. So, let me tell you about us. We have a very little but extraordinary country. Salvadorians are well known as hard workers, dreamers, responsible, loyal, creative, and friendly, and because we have awesome views, great beaches to surf, and because we have the best food. Look them up – they're delicious! El Salvador stands as a country known for having a rich linguistic diversity, such as English, Frech, German, and many others. We bring to the table a unique blend of communication skills that can effectively bridge cultural and language gaps, enhancing the customer experience and optimizing business interactions, reason why we have multiple call centers in our country that provide better opportunities and salaries than most of the local businesses. Choosing a teammate from El Salvador also adds a strategic advantage to your team because we have a favorable time zone alignment that helps with communication and prompt response times to your clients, your team, or yourself. By selecting someone from El Salvador, you will find someone well-educated, who has a strong work ethic, and that will be always committed to excellence. I love and truly enjoy helping people. It could be a customer, a teammate, or a boss. I'm good at handling different tasks, learning fast, and being responsible. I am bilingual, fluent in Spanish and English as my second language. I am a 30-year-old woman that is fully compromised with her future, that will do her best every single day. My experience covers not only front-end customer interactions but also different tasks of back-office support, and team lead assistant, showcasing my versatility and attention to detail. I am super excited about the opportunity to contribute my skills and expertise to your team. And learn something new from you too. Thank you for considering my application. I look forward to having the chance to join your team, contribute to your company's success and bring diversity from this little but very awesome country with very smart and strong people. Warm regards, Claudia Flores.
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    Canva
    Communication Skills
    Workspace
    Microsoft Ads
    Google Docs
    Airtable
    Meeting Notes
    Translation
    Virtual Assistance
    Meeting Agendas
    Receptionist Skills
    Customer Service
    Calendar Management
    Phone Support
  • $11 hourly

    • 3.2/5
    • (2 jobs)
    Hello! I'm an account manager/ executive administrator with a lot of experience working through different types of situations, in different types of businesses, and with a lot of skills using CRMs such as Salesforce and Zendesk. I'm a fast learner person and results-oriented. I have experience working with JIRA for project management and using Windows and Mac as OS. If you're looking for a committed, knowledgeable, responsible, and organized person, I'm the guy for the job!
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    Business Intelligence
    Microsoft Power BI
    Microsoft Windows
    Salesforce CRM
    Technical Support
    Data Analysis
    Customer Support
    Customer Service
    Salesforce
    Invoicing
    MacBook
    Email Support
  • $9 hourly

    • 2.8/5
    • (1 job)
    Over the past five years, I've seen remarkable professional growth in myself. My strong work ethic, guided by integrity and performance, fuels my confidence in making a significant impact while embracing new, thrilling challenges.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Administrative Support
    Data Entry
    Communication Etiquette
    Ticketing System
    Email Support
    Online Chat Support
    Microsoft Excel
    Microsoft Word
    Helpdesk
    Tech & IT
    Virtual Assistance
    Phone Communication
    Technical Support
    Customer Service
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Experienced BPO professional with a background in customer service. Over 5 years of hands-on experience, providing email, and chat support to customers. Possesses an unique combination of result-oriented mindset plus an unwavering commitment to customer satisfaction. Proven ability to multitask and handle situations with grace and efficiency.
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    Critical Thinking Skills
    Problem Solving
    Customer Service
    Intercom
    Microsoft Excel
    Customer Retention
  • $12 hourly

    • 4.5/5
    • (29 jobs)
    Technical engineer in computer science, 3 years of experience as a professor of computing at an elementary school, amateur writer, editor and proofreader. 8 years Data Entry specialist and advance MS Excel/Google Spreadsheet user. Long experience as social networks Content Moderator. Specialist in implementation of Home-office models: Migration of office business systems to remote work and their adaptations in different commercial areas. Training for areas of human resources in the hiring and administration of personnel in person. Creation of adjustment models of labor contracts and salary system from a standard model to a remote work model. Creation of support systems for remote productivity monitoring.
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    Subtitles
    Translation
    Database
    Administrative Support
    English to Spanish Translation
    Data Scraping
    PDF Conversion
    Microsoft Excel
    Error Detection
    Accuracy Verification
    Google Docs
    CRM Software
    Data Entry
  • $10 hourly

    • 4.5/5
    • (15 jobs)
    I have over 11 years of progressive experience in the Support Engineer field.  My professional history includes positions such as Google Apps for Work Support (G Suite) as well as Systems Engineer and Support at Hospitality Wifi (Remote Job).   Most recently, as an L1 Customer Support Engineer on Crossover.com, Engineer-Tech Support at Hostpapa and Jotform (Both Remote Job). My responsibilities include resolving issues related to HTML, CSS, PHP, Javascript, etc, and CMS such as Wordpress, Joomla, Moodle, etc, through Tickets, Email, Chat, Zoom, and Calls. Regards. Carlos Carcamo
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    Spanish English Accent
    CSS
    Web Development
    Google Apps Script
    Ticketing System
    HTML
    Jotform
    WordPress
    Customer Support
    English
    Technical Support
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