Hire the best Zendesk Specialists in Los Angeles, CA
Check out Zendesk Specialists in Los Angeles, CA with the skills you need for your next job.
- $20 hourly
- 5.0/5
- (11 jobs)
Hi There! I'm a highly skilled and proactive Virtual Assistant with experience in Social Media Management, Customer Service, and Quality Assurance. Equipped with a strong background in optimizing online presence, delivering exceptional customer experiences, and providing quality assessments. Excellent at multitasking, problem-solving, and communicating effectively to support clients in achieving their business goals. Committed to delivering excellence and exceeding expectations in every aspect of virtual assistance.Zendesk
Microsoft OutlookGoogle WorkspaceSlackSalesforce CRMAsanaWritten ComprehensionEmail CommunicationCalendar ManagementSocial Customer ServiceCustomer Service ChatbotSocial Media ManagementData EntryVirtual Assistance - $17 hourly
- 4.8/5
- (56 jobs)
With over a decade of experience and having worked in many diverse environments, I've become accustomed to handling plenty of customer interactions, picking up useful skills along the way. Great at communicating and solving problems, making it easy to work with both customers and teammates. I possess an Upwork Skill Certification and am proficient with many different programs/software. Always eager to adapt, learn, and grow. Open-minded and ready to explore unfamiliar territories.Zendesk
Quality ControlReviewEmail SupportWritingShopifyVoice-OverCustomer SupportContent Moderation - $150 hourly
- 5.0/5
- (10 jobs)
Hi! I'm Ty Givens and I founded and currently operate a consulting agency out of Los Angeles that specializes in elevating Customer Support from a reactive stance to a proactive one. Our team is made up of a combined 50+ years of experience within the customer service experience industry. We hold certifications for Zendesk, Gorgias and Intercom and we’re also partners. Have you ever heard the term “nail it, before you scale it”? That’s exactly what we do. We make sure your Customer Service runs smoothly and efficiently by creating strong ways of doing things, making work easier, and using tools like Zendesk, Gorgias, or Intercom. Our skills will help your customers have great experiences and make your business successful in the long run. Here’s what we can do for you: Make a plan for how customers will interact with your business. Decide on rules and ways to handle customer service. Set up a place where customers can find answers to common questions. Choose, implement or optimize a help desk system like Zendesk or Gorgias. Create guidelines for staff and an internal database of information. Train new employees how to follow these policies (optional). Define measurements for tracking progress and making decisions based on data. You can get it all or start with a Growth and Scale plan. Our rates for these services begin at $150/hr. About Me I’ve been in the Customer Service Experience Industry since 2000, working at big companies like Home Depot and Office Depot, as well as fast-growing startups like Shoedazzle and Thrive Market. I hold an MBA in Organizational Leadership and a BS in Business. I work with a small team of specialized experts, and my favorite thing to do is transform customer experiences. I work on every project myself. Every dollar you spend with us guarantees an ROI of at least 50%. Ready to get started? Let’s transform your customer support together!Zendesk
Call Center ManagementCustomer Service TrainingCustomer Service AnalyticsPeople ManagementStartup ConsultingCustomer Relationship ManagementGorgiasCustomer Service - $30 hourly
- 5.0/5
- (1 job)
3+ years of experience in the e-commerce fashion industry, learning the ins and outs of a business. 2+ years of management experience, successfully leading a logistics team as well as a customer service team. Being goal driven, open minded, and consumer oriented has led me to my success in my past positions.Zendesk
ShopifyAdvertisingBusiness OperationsGoogle WorkspaceAdobe Premiere ProShopify TemplatesAdvertisementMicrosoft Office - $22 hourly
- 5.0/5
- (1 job)
Professional background in administrative duties including data entry, customer service, appointment scheduling, invoicing, and project management. Bilingual in Spanish and English. Masters of Science in International Business Management. Additional skills: strong research, analysis, accounting software programs, and use of social media outlets (Facebook, Twitter, Google+, Youtube, Pintrest, ect.). Also knowledgeable in using: Hootsuite, Google Ads, Mailchimp, Zendesk and more. Presentation tools including: Powerpoint and Prezi. Whether you are a small start up, freelancer, large company or just need some extra help communicating with clients, I will make sure to deliver a satisfactory outcome for you. Highly motivated, team-oriented, and multi-task professional with over 12 years of work experience holds unique combination of intelligence, analytical and technical ability, bilingual communication and problem-solving skills. Thank you and I look forward to hearing from you soon! Best wishes, -ElizabethZendesk
StorytellingStaff Recruitment & ManagementInterview PreparationResume WritingGoogle DocsData EntryCustomer ServiceBlog WritingSocial Media MarketingMicrosoft OfficeMicrosoft Excel - $10 hourly
- 4.5/5
- (45 jobs)
Hi, my name is Travis, and I'm new here on Upwork.com I am a professional freelance customer service agent who specializes in E-commerce. I have worked for several large E-commerce businesses such as Supreme, Rock-Auto.com, Jefreestarcosmetics.com, and OpenUmbrella INC. I have also worked for several smaller stores utilizing the Shopify platform. I specialize in customer satisfaction and customer retention, and I have thousands of hours of experience working with Shopify, Amazon, and Ebay.Zendesk
GorgiasCustomer ServiceOrder ProcessingFashion & BeautyOnline Chat SupportEmail SupportFreshdesk - $50 hourly
- 0.0/5
- (0 jobs)
I'm an accomplished leader with a track record of success in optimizing organizational performance through effective team management, talent acquisition, and customer service excellence. With over two decades of experience, I specialize in streamlining, transforming, and improving customer experience programs, operations, and workflow systems. Key Strengths: -I've led diverse teams, consistently achieving organizational goals and fostering a culture of excellence. -Successfully scaled teams, locally and internationally, driving organizational growth. -Enhanced customer experiences through strategic initiatives, reducing churn and increasing satisfaction. -Implemented streamlined processes, reducing response times and ensuring high service levels. -Well-versed in Salesforce, Kustomer, Zendesk, and other technologies for operational excellence. -Managed outsourcing relationships to ensure alignment on customer service goals and strategy. Educational Background: I hold a Masters in Human Resource Management from the University of Southern California, solidifying my foundation in organizational development. How I Can Help You: If your business is in a growth phase, entering a new operational phase, or struggling with incomplete or outdated customer service procedures, I'm here to help. I specialize in conducting comprehensive CX assessments, providing insights, and implementing strategies that result in tangible outcomes, including streamlined workflows, improved customer satisfaction, and enhanced service levels. If you're seeking a transformative partner to optimize your customer experience, streamline processes, and drive results, let's connect. Together, we can elevate your customer service operations and create lasting, positive impressions for your team and customers. Looking forward to discussing how I can tailor my expertise to meet your specific needs. Best regards, SheenaZendesk
Data EntryOrder FulfillmentCommunication EtiquetteHuman ResourcesHiring StrategyBusiness StrategyZoho DeskCustomer ServiceKustomerVoice of the CustomerBusiness OperationsRoot Cause AnalysisSalesforceManagement SkillsCustomer SupportZoho CRMEmail Support - $25 hourly
- 4.7/5
- (11 jobs)
Hello there! I am writing to formally express my interest and to introduce myself. My name is Heather, and upon reviewing the job description, it seems that my extensive background aligns seamlessly with the requirements of your organization. This seems like an ideal position for me, based on my relevant past experience with similar projects. With over two decades of refined experience in administrative and operational roles, I have honed my skills across a broad spectrum of responsibilities. My expertise extends to expert-level eCommerce and Customer Service management, proficient invoicing and bookkeeping, meticulous payroll management, and comprehensive records maintenance, primarily utilizing platforms such as QuickBooks, Gusto, and Bill.com, among others. In my diversified career, I have embraced roles including but not limited to Executive, Administrative, and Personal Assistant, Email Ticketing Support Representative, Live Chat Representative, E-Commerce and Operations Manager for platforms like Shopify and Amazon, Social Media Community Manager, and Technical Support Professional. My proficiency in data management, appointment setting, lead generation, customer service, social media moderation and evaluation, email marketing, database and spreadsheet management, account management, web research, and many more, has equipped me with a versatile skill set adaptable to dynamic business needs. Also over the past couple of years I have become somewhat an expert on chat GPT and other AI functions as they pertain to helping business. My approach to schedule management and prioritization is tailored to align with your strategic objectives, ensuring that the operational flow resonates with your vision. I pride myself on my ability to work autonomously, addressing challenges resourcefully and with minimal oversight. My methodology in organizing schedules mirrors the precision and commitment I apply to my personal life, governed by a structured regimen of alarms, reminders, and meticulously planned Google Calendar Events, all aimed at sustaining peak performance. In my previous roles, I have had the privilege of serving as a Personal Assistant to notable high-profile clients and celebrities of note, an experience that has refined my ability to manage sensitive and confidential information with the utmost discretion. For the past decade, my professional environment has been my meticulously equipped home office, a testament to my proficiency in remote work. This dedicated space is furnished with high-speed wired internet for enhanced security, a 42” multi-view monitor, backup PCs, and a state-of-the-art primary PC, ensuring no compromise on productivity and responsiveness. In addition, I employ high-speed internet, VPN and a proprietary VoIP Phone System to maintain the highest standards of data security and communication efficiency. My expertise also extends to CRM platforms such as ZenDesk, SalesForce, Gorgias, HelpScout, and HubSpot, complemented by my adeptness in office applications like Slack, Asana, Monday.com, Trello, and Notion. Moreover, I bring additional value with my experience in transcription, quality assurance, email monitoring, and graphic design with Canva Pro. My dedication to my work is unwavering. I am driven by a profound work ethic and a genuine passion for fostering customer satisfaction. I approach each task with a friendly yet professional demeanor, consistently striving for excellence and ensuring that client satisfaction remains paramount. I would love to discuss how my background, skills, and certifications align with your needs. Thank you for considering my application. I am looking forward to contributing to your company and I look forward to hearing from you soon! - Heather CoronadoZendesk
AdministrateVoice-OverWritingShopifyData EntryEmail Support - $17 hourly
- 0.0/5
- (2 jobs)
Excellent worker with great work ethic. I can serve your company with excellent customer service, call center management knowledge, and food industry-related skills.Zendesk
Data EntryProduct ManagementMicrosoft Excel PowerPivotMicrosoft AccessCustomer ServiceMarketingManagement AccountingAccounting BasicsMicrosoft OneNoteAccountingMicrosoft Excel Want to browse more freelancers?
Sign up
How hiring on Upwork works
1. Post a job
Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.
2. Talent comes to you
Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.
3. Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
4. Payment simplified
Receive invoices and make payments through Upwork. Only pay for work you authorize.
How do I hire a Zendesk Specialist near Los Angeles, CA on Upwork?
You can hire a Zendesk Specialist near Los Angeles, CA on Upwork in four simple steps:
- Create a job post tailored to your Zendesk Specialist project scope. We’ll walk you through the process step by step.
- Browse top Zendesk Specialist talent on Upwork and invite them to your project.
- Once the proposals start flowing in, create a shortlist of top Zendesk Specialist profiles and interview.
- Hire the right Zendesk Specialist for your project from Upwork, the world’s largest work marketplace.
At Upwork, we believe talent staffing should be easy.
How much does it cost to hire a Zendesk Specialist?
Rates charged by Zendesk Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.
Why hire a Zendesk Specialist near Los Angeles, CA on Upwork?
As the world’s work marketplace, we connect highly-skilled freelance Zendesk Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Zendesk Specialist team you need to succeed.
Can I hire a Zendesk Specialist near Los Angeles, CA within 24 hours on Upwork?
Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Zendesk Specialist proposals within 24 hours of posting a job description.