Hire the best Zendesk Specialists in Venezuela

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$12 hourly
Patricia R.
- 5.0/5
- (9 jobs)
Specialized project manager, sales executive and consultant with more than 4 years of experience. For a long time I have been leading teams, projects and departments to achieve their goals, increasing sales, appointments, new leads and more. If you are looking to improve your results and achieve higher goals than ever, I'm the right person to help you. I'll be there preparing and training your sales team to close more deals, helping to solve and support their daily challenges. I have a remarkable background with: -Project management. -Sales strategy design. -Sales team preparation. -Sales closing. -Sales script design. -eCommerce -Customer support and cold sales. -Customer success. For a long time I've been working with the Hispanic market to offer products, content, support and more, if you think this is an important market for you, don't hesitate to contact me and I'll give you all details about how to get into. Skills in the following softwares: -Google Workspace and Microsoft Office. -Asana. -Zendesk. -Dialpad -Stripe. -Cadenly. -Zoom. 🚀Do you want to close more deals and improve your company? Do you want to train your staff and achieve better results? Feel free to contact me and I will be more than happy to assist you. Patricia R.

Zendesk
Ecommerce
Latin American Spanish Accent
Customer Support
Email Support
Project Management
Sales Consulting
Sales
Outbound Sales
Sales Call
Stripe
Call Center Management
Phone Support
Cold Calling
Microsoft Office
$10 hourly
Julio T.
- 5.0/5
- (5 jobs)
I am a responsible and enthusiastic person who is experienced in marketing, sales and customer service support (Live chat, email and phone) also cold calls. (B2B is never a problem). I do have a high quality attendance level and patience to guide customers to find successful solutions and clear their doubts. I also have worked remotely for companies based in Asia which develop drop shipping businesses and data entry, reaching in all my job positions great results for these companies I worked for. If you are looking for a worker who is always on time and up to seek a high grade of excellence please contact me!

Zendesk
Chartered Financial Analyst
English
Castilian Spanish
Email Support
Online Chat Support
Central Reservation Systems
Order Tracking
Interpersonal Skills
Customer Support
Customer Service
Order Fulfillment
Email Communication
Data Entry
$6 hourly
Ulises M.
- 4.8/5
- (13 jobs)
If you are looking for a GREAT CUSTOMER SERVICE EXPERIENCE for: - eCommerce Business - Shopify Store - Live Chat Support software - Ticket Support system - Email handling for your business I'm the person you need. My name is Ulises Marcano, and I'm a passionate customer service specialist with over four years providing customer service through different channels. With my English tutoring background, I will give you the best quality service, reaching the highest standards of Customer Happiness and Customer satisfaction. I look forward to working with you!

Zendesk
Social Customer Service
Customer Engagement
Interpersonal Skills
Latin American Spanish Accent
Data Entry
Customer Service
Customer Support
English
Portuguese
Online Chat Support
Spanish
Order Tracking
Email Support
$8 hourly
Carla R.
- 5.0/5
- (51 jobs)
🏆 Top Rated Freelancer 🚀 100% Job Success 💎 51+ Upwork Projects Accomplished. 🕰 5300+ Total Working Hours 💸 $50k+ earnings generated with this platform Charismatic, efficient, workaholic, responsible, multitasking. Those are the qualities that better describe me and the reasons why I always succeed in my projects. I am great at: - Customer Support - Virtual Assistant - KYC duties - Content Writing - Transcription (Eng-Spa) - Translation (Eng-Spa) Do you want it? I get it for you! I have more than 6 years of experience in these fields and I have worked with companies like: - TranscribeMe - Rev - Transcription Panda - Babbletype - SadoTech - Baltic Wonder - Buenosybaratos - White Label Casinos Looking forward to working with you! Carla

Zendesk
Helpdesk
Virtual Assistance
Know Your Customer
Ticketing System
CRM Software
Oracle
Customer Service
Order Fulfillment
Customer Support
Shopify
Spanish
English
Castilian Spanish
$10 hourly
Igor H.
- 5.0/5
- (25 jobs)
✅ Customer Support, email & live chat 💻 WordPress | WooCommerce✔️. My principal skills: 📌 Customer support WordPress, WooCommerce. 📌 Plugin support. 📌 Zendesk 📌 Stripe Support. 📌 PayPal support. 📌 WordPress: Domains, WordAds, Themes, Widgets, Plugins, site setup. 📌 WooCommerce: Settings, Taxes, extensions: Stripe, PayPal, Facebook for WooCommerce, WooCommerce Payments. 📌 Sku Grid: eBay, Amazon, WooCommerce, Etsy, Bonanza, Shopify, Facebook, Instagram, Mercado Libre, Walmart. 📌 Photoshop, Canva, Image Editing, Photo Retouch. 📌 HTML5, JIRA, Asana, Slack ✔️ Initially formed inside an IBM Company but then worked as an individual freelancer. ✔️ Other tools: Linnworks, TextExpander, NordVPN, Sku Fetch, Wise Lister, MailChimp, Canva, Local by Flywheel.

Zendesk
Customer Support Plugin
Technical Support
Answered Ticket
Customer Service
WordPress
Online Chat Support
English
Freshdesk
$12 hourly
María Gracia C.
- 5.0/5
- (72 jobs)
I am a competent and motivated freelancer with a BA degree in Modern Languages-Translation (English-Spanish.) I'm open to work as a part of a team or individually. My skills and experience include: +7 years of experience as a Translator and Copywriter. +5 years providing support to e-commerce (Logistics, Administrative Management, Social Media & Customer Support.) +6 years of experience as a Virtual Assistant in different kinds of projects related to linguistics, data entry, documentation & research, transcription, and more. Fast learner, reliable, motivated and detailed oriented.

Zendesk
Social Media Website
Customer Support
Spanish English Accent
Spanish to English Translation
English to Spanish Translation
Customer Service
Influencer Marketing
Online Chat Support
Data Entry
SEO Writing
Copywriting
English
$6 hourly
Elioth S.
- 4.9/5
- (3 jobs)
Would you like to have the best customer service experience? Are you looking for high-quality online support services? Do you need your customers to receive the best care when requiring help regarding your products or services? My name is Elioth and I specialize in online support, live chat, e-commerce virtual assistance and social media management. I've developed in my experience working with large eCommerce companies, I have learned that when clients find themselves dealing with problems on their own, they ask for help. That is where with my communication skills, attention to detail, and the ease of handling different software and platforms starts: ➡️ E-Commerce projects ➡️ Live chat ➡️ CRM Software ➡️ Ticket support systems ➡️ Google Docs/Suite I look forward to have a conversation with you. Best,

Zendesk
Data Entry
Product Knowledge
Customer Service
CRM Software
Communication Skills
Answered Ticket
Ecommerce
Online Chat Support
Email Support
English
Spanish
Freshdesk
$7 hourly
Claudia Carolina A.
- 5.0/5
- (8 jobs)
Hi, I'm a 26 years old and I'm a public accountant. I'm a native Spanish speaker with knowledge of english. I consider myself a responsible, dedicated, energetic, and quick learning person. I am constantly working to improve in every possible way. I'm good at establishing good relations with people and I love to work in a team. I guarantee responsibility and commitment. I currently work as a chief accountant in the Department of a prestigious company in my country. I'm responsible of the timely presentation of financial information and helping the company make good decisions in an economy as fluctuating as my country. I also make many other accounting/administrative tasks. I am looking for flexible jobs with growth potential. I offer low rates but I guarantee high-quality work. You can contact me if you need help in Data Entry, Spanish transcriptions, Spanish writer, copywriter, Internet Research, or any Accounting project that could be useful. Please contact me if you are interested in my services. Thank you!

Zendesk
Castilian Spanish
Document Conversion
Sales
Data Entry
General Transcription
Copywriting
Customer Service
Writing
Microsoft Word
Administrative Support
RingCentral Glip
Microsoft Excel
$15 hourly
Gisselle D.
- 5.0/5
- (4 jobs)
I’m a self-taught professional enriched by a multicultural upbringing in Argentina, Brazil, Colombia, and Italy. My diverse journey has cultivated a passion for fields such as customer service, medicine, languages, gastronomy, art, web building and design, compliance, KYC, and investigating complex fraud and financial crimes. Driven by empathy, I approach life and work compassionately. I complement my devotion to learning and identifying suspicious patterns, or grammar errors with a proactive, solution-oriented mindset to deliver exceptional results. I thrive in dynamic, wholesome environments that value clear communication and foster growth and collaboration. Fluent in Portuguese, Spanish, and English, I bring over a decade of translation, transcription, and proofreading experience to every project—my love for languages and meticulous attention to detail ensure accurate and culturally nuanced translations. Key Experience: - Book Translation (2014): Translated "True Devotion to Mary" by Saint Louis-Marie de Montfort from Spanish to Portuguese, commissioned by the Italian priest Father Luciano Ciciarelli. - Publishing Translation (2019-2021): Translated portions of "What Have Plants Ever Done To Us?" by Stephen Harris from English to Spanish. This work was published by Rey Naranjo Editores, where I also collaborated as a sales representative. - Artistic Documentation (2019): Translated recommendation letters for Venezuelan artist Sr. Presidente, preparing for his planned 2020 US tour. Skills & Tools: - Translation & Localization: Expertise in translating between English, Spanish, and Portuguese with a keen eye for grammar and context. - Proofreading & Transcription: Precision in language editing and audio-to-text transcription, ensuring clarity and correctness. - Digital Tools Proficiency: Although purists prefer Adobe Photoshop, I'm proficient using Canva for design, Slack for team communication, Zendesk for customer service, and am quick to learn how to use new tools. What Sets Me Apart: - Self-Taught Excellence: I honed my English skills independently, achieving fluency and a strong grasp of grammar and syntax. - Cultural Fluency: Having lived in Brazil for six years, I understand the cultural nuances necessary for accurate and meaningful translations. - Commitment to Quality: Whether translating complex texts or proofreading documents, I am dedicated to delivering high-quality results that meet your expectations. Let’s work together to bring your projects to life with precision and cultural insight!

Zendesk
Salesforce
Microsoft Word
Spanish to Portuguese Translation
Proofreading
English to Brazilian Portuguese Translation
Microsoft Excel
English to Portuguese Translation
English to Spanish Translation
Spanish to English Translation
Portuguese to Spanish Translation
General Transcription
$14 hourly
Javier T.
- 4.7/5
- (12 jobs)
Do you want to achieve A GREAT CUSTOMER SERVICE EXPERIENCE of your project for your customers? Do you want to achieve higher rates of CUSTOMER HAPPINESS and CUSTOMER SATISFACTION?. My name is Javier and I am a customer service representative who is passionate about understanding and resolving customer needs in a timely manner. If what you are looking for is a person who can help you with your project by serving clients, providing them with assistance with high-quality standards, and going much further in breaking down language barriers, you are looking at the profile you need. In my 8 years of experience working with large eCommerce companies, coupled with my 3 years in my own Fitness company, I have learned that when clients find themselves dealing with problems on their own, they ask for help. That is where with my communication skills, attention to detail, and ease of handling different software and platforms: ➡️ E-Commerce ➡️ Help Desk tools (Zendesk, Freshdesk) ➡️ CRM Software (Zoho CRM) ➡️ Shopify ➡️ Google Docs/Suite ➡️ Data Entry I provide the most accurate, concise, and direct information to solve simple problems and complexes from "Where is my order?" or "This is not working properly, what should I do?", even threats and situations with annoying clients from different cultural backgrounds. My areas of expertise are mainly in eCommerce stores and big companies but my professional background includes health, fitness, nutrition, aviation, and education. I look forward to working with you!

Zendesk
Phone Support
Email Support
Freshdesk
Order Tracking
Venezuelan Spanish Dialect
Product Knowledge
Latin American Spanish Accent
Customer Service
Customer Support
Data Entry
$8 hourly
Alma U.
- 5.0/5
- (4 jobs)
Hello, my name is Alma! What sets me apart from other candidates? I would have to say my English is on a really high level and that I always give it my all performing any task given. I've spent the last 4 years building my online presence working in various areas like eCommerce, executive assistant roles, real estate, customer service, management, and social media. I've helped many stores scale from start-ups to established 7 figure brands. I'm here to help your business grow providing excellent customer support! • Email Support (Zendesk, Gorgias, Helpdesk, HelpScout, and more) • Live Chat • Product research, product listings, product entries • Order Fulfillment through Aliexpress/Dropified/Oberlo/CJDropshipping and more • Email Marketing • Inventory management • Creating content with Canva • Social Media Management • Executive Assistant • Project Management • Translations Hopefully, we'll get in touch soon. Thanks for taking the time to read my profile.

Zendesk
Order Processing
Dropshipping
Customer Support Plugin
Data Entry
Customer Service
Shopify
Email Communication
$8 hourly
Davianny S.
- 5.0/5
- (3 jobs)
I'm a brokerage and Logistics coordinator, for LTL and FTL loads for all United States. I am a proactive, responsible, and dynamic person with the ability to work in team. My years of experience in logistics have been fruitful because I have developed various skills. In those companies, I used to schedule Pick and Delivery appointments, book and track loads, and add and update information and documents by customer or carrier, I worked as a supervisor in different lines, thus generating my skills to increase and grow the performance of the team in charge. I'm looking for a job in a solid company, whose areas of opportunities coincide with my strengths, in order to have outstanding and progressive growth, contributing to the mission and objectives of the organization in a notable and successful way. +57 304 606 0864 daviannysemprun@gmail.com

Zendesk
Carrier Logistics FACTS
Sales
Microsoft Excel
Salesforce
Logistics Coordination
Product Knowledge
Email Communication
Translation
Customer Service
Chat & Messaging Software
Email Support
Phone Support
Online Chat Support
$5 hourly
Vanessa F.
- 4.9/5
- (14 jobs)
5 years as a developer of advertising content, 3 years as a specialist in Customer Service programs with different C.R.M. Especially HubSpot-Netsuit-Sugar / SEO Google / Amazon logistics, my name is Vanessa Franchi, my goal is to offer the best Customer service for your company by applying the different tools to provide optimal service, focusing on problem solving and customer loyalty, trying to work on the psychology of the same. Strategies learned over the years and theoretical / practical experience in my career as a Statistician Actuarial Sciences and Marketing .Applying equally in the search for keywords focused on allowing a better positioning of the same on the web using WordPress, Google Heyword Planner, Google Trends, Google Search Console, Uber Suggest, KeywordShitter, Google Suggest and SurferSEO, completing the works for what general with Adobe InDesign, Adobe Incopy and Python 3. EX-worker of the company Smartmatic, for which I applied at the beginning in the workplace offering customer support / email management and creation of templates, working in the early morning hours due to the location of the company.

Zendesk
Communication Etiquette
Adobe Digital Marketing Suite
Customer Support
Email Communication
Data Entry
Order Tracking
Salesforce Service Cloud
$8 hourly
Manuel Alberto C.
- 5.0/5
- (13 jobs)
Hi there! As a bilingual Customer Service Specialist with a background in healthcare, I bring the perfect balance of professionalism, empathy, and efficiency. My training as a certified Paramedic-Rescuer has given me a deep understanding of how to support people in sensitive situations, an experience that enhances my ability to provide exceptional service, especially in medical or wellness-related roles. I’ve worked closely with clients across various platforms (chat, email, and phone), handling inquiries, scheduling appointments, resolving issues, and ensuring a smooth and positive customer journey from start to finish. I specialize in: • Medical appointment coordination • Patient and customer support • Lead follow-up and intake processes • Bilingual service (Spanish-English) Technical Skills • CRM tools & appointment systems • Multi-channel communication (chat, email, voice) • Accurate data entry & case documentation • Follow-up and workflow management If you're looking for a reliable team member who can deliver excellent service while bringing calm, care, and structure to every interaction, I’d love to connect!

Zendesk
Online Chat Support
Order Tracking
Email Support
Product Knowledge
Communication Skills
US English Dialect
Customer Service
Ticketing System
Customer Support
CRM Software
Data Entry
Accuracy Verification
$5 hourly
Mirleidy A.
- 5.0/5
- (2 jobs)
Do you want to achieve A GREAT CUSTOMER SERVICE EXPERIENCE of your Project for your customers? Do you want to achieve higher rates of CUSTOMER HAPPINESS and CUSTOMER SATISFACTION? My name is Mirleidy and I am a bilingual (Spanish/English speaker) and customer service representative who is passionate about understanding and resolving customers' needs on time, with more than three years of experience. If what you are looking for is a person who can help you with your Project by serving clients, providing them with assistance with high-quality standards, and going much further breaking down language barriers, you are looking at the profile you need. I have developed experience in: • Zendesk • FreshDesk • CRM Software • Shopify • Google docs/ Suite I provide the most accurate, concise, and direct information to solve simple problems and complexes from “Where is my order?” or “This is not working properly, what should I do?”, even threats and situations with annoying clients from different cultural backgrounds. I look forward to working with you! Sincerely, Mirleidy Alvarez

Zendesk
Castilian Spanish
Customer Service
Venezuelan Spanish Dialect
US English Dialect
Google Docs
Communication Skills
$7 hourly
Oriana L.
- 5.0/5
- (1 job)
If you're looking for a rockstar virtual assistant for your eCommerce, you're in the right place! I'm an adaptable virtual assistant with a solid background in high-volume customer service, persuasive copywriting and creating engaging content for social media and online sales platforms. With strong skills in customer experience management and impactful content creation, I offer comprehensive support for your eCommerce business, including models such as dropshipping, retail and print-on-demand. My approach is proactive, organized and focused on helping you achieve your eCommerce goals. I bring a unique combination of skills and management of essential tools: ⭐ Efficient Customer Support for eCommerce: Email: Professional management and response using Gmail and with readiness to use Zendesk or any other software as required. Chat: Real-time interaction with customers through Talkto Live Chat. Social Media Management & Moderation: Moderation of comments and posts on platforms such as Instagram, Facebook, etc. Order Fulfillment: Tracking and management of orders in Shopify. ⭐Administrative and organizational tasks: Information and data management with Google Sheets and Microsoft Excel. Organizing agendas and scheduling with Google Calendar. Efficient collection of emails and contact information. Online research using Google. File management and storage in Google Drive. Task automation: Zapier. ⭐Strategic Content Creation and Persuasive Copywriting: SEO optimized product description writing using Google Docs and Microsoft Word. Development of persuasive texts for email marketing and promotions. Design and creation of engaging social media posts with Canva. Idea organization and content planning with Notion and Trello. Creating surveys and collecting customer feedback with Google Forms. I'm ready to help you to boost your eCommerce, contact me to reach your goals together.

Zendesk
Canva
Content Creation
Customer Service
Customer Support
Virtual Assistance
Zendesk API
Zapier
Trello
Community Moderation
Team Management
Email Communication
Microsoft Excel
Social Media Management
Administrative Support
$12 hourly
Fabiana G.
- 5.0/5
- (2 jobs)
Looking for a great experience for your customers? Do you want to take the customer service experience to the NEXT LEVEL? My name is Fabiana and I am a Customer service representative who is passionate about understanding and resolving customer needs in a timely manner. If what you are looking for is a person who can help you with your project by serving clients, providing them with assistance with high-quality standards, and going much further in breaking down language barriers, you are looking at the profile you need. In my +8 years of experience working with large eCommerce companies and US based service providers, where I have learned that when clients find themselves dealing with problems on their own, they ask for help. That is where with my communication skills, attention to detail, and the ease of handling different software and platforms comes up: ➡️ E-Commerce projects ➡️ Live chat ➡️ CRM Software ➡️ Ticket support systems ➡️ Google Docs/Suite I look forward to working with you

Zendesk
Answered Ticket
STACK Takeoff & Estimating
Customer Service
Communication Skills
Email Communication
Product Knowledge
CRM Software
Ecommerce
Phone Communication
Online Chat Support
Freshdesk
$11 hourly
Aura Isabel P.
- 4.6/5
- (6 jobs)
With five years of experience as a successful freelance virtual assistant, fluent in both English and Spanish, I bring a wealth of expertise in customer service and administrative support. Key Skills: -Email and Calendar Management -Scheduling and Meeting Coordination -Travel Arrangements -Document Preparation -Online Research -Legal Document Drafting -Legal Research -Ticketing Systems -Ticket Dispatching -Troubleshooting -Crisis Management -Team Coordination -Ensuring Timely Deliverables -Responsibility, Meticulousness, and Communication Customer Service Skills: -Effective Communication -Patience and Empathy -Conflict Resolution -Problem-Solving -Multitasking Tools and Knowledge: -CRM Systems -Helpdesk Software -Virtual Communication Tools -G Suite (Gmail, Google Calendar, Google Drive) Throughout my freelance career, I have honed these skills to deliver exceptional service to legal and corporate clients. I am equipped to handle diverse tasks and challenges, ensuring efficiency and high-quality outcomes. I am eager to discuss how my skills and experience can contribute to your organizational needs in legal and virtual assistance services. Please feel free to contact me to discuss further.

Zendesk
Microsoft Excel
Project Management
Customer Experience Management Software
Google Docs
Calendar Management
Microsoft Office
Slack
3CX
Customer Service
Audio Transcription
QGIS
Spreadsheet File Format
Chatbot Conversation Steps
Jira
$6 hourly
Anyely B.
- 5.0/5
- (1 job)
Looking for a professional Customer service rep? Do you want to achieve A GREAT CUSTOMER SERVICE EXPERIENCE of your project for your customers? Do you want to achieve higher rates of CUSTOMER HAPPINESS and CUSTOMER SATISFACTION?. My name is Anyely and I am a customer service representative who is passionate about understanding and resolving customer needs in a timely manner. If what you are looking for is a person who can help you with your project by serving clients, providing them with assistance with high-quality standards, and going much further to breaking down language barriers, you are looking at the profile you need. In my 2 years of experience working with large eCommerce companies, coupled with my 3 years in my own Fitness company, I have learned that when clients find themselves dealing with problems on their own, they ask for help. That is where with my communication skills, attention to detail, and ease of handling different software and platforms: ➡️ E-Commerce projects ➡️ Live chat ➡️ CRM Software ➡️ Ticket support systems ➡️ Google Docs/Suite I look forward to working with you!

Zendesk
Customer Support
Email Communication
Communication Skills
Customer Service
Ticketing System
Ecommerce
Email
Castilian Spanish
Online Chat Support
Spanish
Freshdesk
English
$5 hourly
Francisco H.
- 5.0/5
- (2 jobs)
Profesional en atención al cliente, soporte y gestión administrativa, con responsabilidad y compromiso, capaz de asumir retos con la mejor actitud y aptitud, ofreciendo mis servicios con calidad de servicio y calidad de atención, permitiendo de esta manera lograr la consecución de los objetivos propuestos, dejando la grata satisfacción del tridente conformado por cliente - jefe y este servidor. Áreas de trabajo y servicios ofrecidos: Atención al Cliente: ☑️ Procesamiento de Servicios y Resolución de Problemas. ☑️ Soporte de Aplicaciones. ☑️ Atención Proactiva. ☑️ Sistematización de Procesos. ☑️ Soporte por Chat. ☑️ Soporte por Email. ☑️ Gestión de Procedimientos Empresariales. ☑️ Data Entry. ☑️ Auditoria de Procedimientos. Ventas: ☑️ Gestión de Ventas. ☑️ Cierre de Ventas. ☑️ Coordinación de Equipo. ☑️ Creación de Estrategias. ☑️ Análisis de Mercado. ☑️ Elaboración de Matrices de Análisis. Manejo de Aplicaciones Administrativo y E-commerce: ☑️ Gorgias. ☑️ Zendesk. ☑️ Asana. ☑️ Airtable. ☑️ Reamaze. ☑️ Trello. ☑️ Etsy. ☑️ Shopify. Trabajo Administrativo ☑️ Microsoft Office. (Word, Excel, Outlook, etc.) ☑️ G-Suite (Google Docs, Google Sheets, etc.) ☑️ Investigación en internet. ☑️ investigación en Linkedin.

Zendesk
Online Chat Support
Trello
Airtable
Gorgias
Microsoft Office
Dropshipping
Ecommerce
Customer Service
Sales
Shopify
Data Entry
Virtual Assistance
Customer Support
Email Support
$800 hourly
Emeli H.
- 0.0/5
- (0 jobs)
Perfil profesional Soy una profesional en Administración de Empresas con una trayectoria en la gestión empresarial con experiencia como asistente de RRHH, la supervisión de equipos de trabajo, la gestión de proyectos y la implementación de estrategias de ventas efectivas. Además, he desarrollado habilidades en la resolución de conflictos, una aguda capacidad analítica cualidades que me permiten abordar y resolver desafíos de manera efectiva, lo que me permite brindar un servicio excepcional y garantizar la satisfacción del cliente. Mi formación académica y práctica me han dotado de un dominio en herramientas esenciales como Zendesk, Odoo, Proham, Word, Excel y Microsoft 365.

Zendesk
Microsoft 365 Copilot
Microsoft Excel
$15 hourly
Manuel M.
- 5.0/5
- (28 jobs)
Customer Support Manager with extensive expertise in Customer Service, Technical Support, and English-Spanish Translation. I genuinely like providing an exceptional client experience, and I have a demonstrated track record of accomplishment (kindly check my reviews). In addition, I have over ten years of expertise in translating, localizing, and proofreading from English to Spanish and Spanish to English. Here are some tools that I have expertise in: ✅ Helpdesk and CRM: Zendesk, Freshdesk, Hubspot, Salesforce and Zoho desk. ✅ SEO: Google Analytics, Keywords everywhere, Adwords Keyword Tool. ✅ Project Management: Asana and Clickup. ✅ Social Media and Community Management: Facebook, Twitter, Instagram, Linkedin, Youtube, Hootsuite, and Buffer. ✅ eCommerce: Shopify, Oberlo, WooCommerce. ✅ Team Communication and Collaboration: Slack, Zoom, Trello, Google Drive, Basecamp, Todoist, Notion. ✅ Other tools: TeamViewer, Google package of tools (Google Drive, Gmail, Google Sheets, Docs, Calendar, etc), MS Office Suite (Excel, Word, Outlook, Onenote, Powerpoint, etc), Dropbox, Onedrive, Evernote and Survey Monkey. Always eager to go the extra mile to give what the client deserves, which is nothing less than my absolute best.

Zendesk
Asana
Customer Support
Content Localization
Translation
Customer Service
Technical Support
English
$18 hourly
Josmiry P.
- 5.0/5
- (15 jobs)
Bachelor's Degree in Economics and a Master's degree in Human Resources. People first—I believe people drive everything we do. Experienced professional with knowledge in the areas of Administration, Human Resources, Payroll, Sales, Marketing Research, Customer Service and translation from English to Spanish, seeking for an opportunity to advance my career within a growing, employee-focused organization in order to put into practice the knowledge and experience obtained in time, as well as acquire new experiences, progress and grow within the company. I seek to ask the right questions. I believe it’s crucial to understand systems, operations, and the people performing the duty before implementing change if needed. Additionally, I value education and self-growth in order to maximize the efforts of the team. My passion for the sector, knowledge, learnability and motivation will help me achieve the best results in your company.

Zendesk
Human Resources Compliance
Virtual Assistance
Human Resources
Sales
Administrative Support
English to Spanish Translation
Human Resource Management
Customer Service
Purchasing Management
Data Entry
Payroll Accounting
Phone Support
English
Castilian Spanish
$11 hourly
Jennyle W.
- 4.8/5
- (5 jobs)
When it comes about customer service: THE BEST OR NOTHING is my theme! Excellent communication skills to attract and handle and assist clients from different areas, specially: medicines, beauty products, food, clothing, jewelry, bank, farmers, hotels accommodations in general and car parts. More than fifteen years of experience in customer service area as an expert. Spanish native speaker. Advanced English as well Worked with: -Data entry -Web research -Email management -Calendar Management -Customer support -Report writing -Academic Writing - Sales - Communication - Interpersonal skills - Knowledge of local market conditions - Organizational skills - Attention to detail - Confidentiality Administrator and customer service representative. Workshop administrator ( family business). 1992-1996 Cashier. Federal Bank. Dabajuro Falcon Venezuela. September 1996-October 1998. Manager assistant. Costumer service representative. Federal Bank. Dabajuro, Falcón Venezuela. From November 1998- June 2010. Administrator and costumer service advisor. SPM group (food ,clothing and jewelry chain) administrator. (January 2013- February 2018). Telemarketer. ( seller and costumer service expert). Car parts seller . ( from home). February 2018- present. Education ________________________________________ .Top 5% of class. 1998 My name is Jenny, nice to meet you, I am an engineer, experienced server with a lot of passion of what I do, high dedication. Trained in costumer service with knowledge in Spanish and English as well. High costumer service experience and cash handling. Highlight . Works under pressure . Exceptional interpersonal skills. . Trained in bank service and other fields such as: car workshop, food businesses and farms. . Knowing about sales techniques. Friendly and positive. . High responsible and reliable. Administrator and costumer service representative. Workshop administrator ( family business). Cashier. Federal Bank. Dabajuro Falcon Venezuela. September 1996-October 1998. Manager assistant. Costumer service representative. Federal Bank. Dabajuro, Falcón Venezuela. From November 1998- June 2010. Administrator and costumer service advisor. SPM group (food and jewelry chain) administrator. (January 2013- February 2018). Telemarketer. ( seller and costumer service expert). Car parts seller . ( from home). February 2018- present. GlobalEgrow: Zaful, Gearbest, Dresslilly, Rosegal customer service agent including telephone assistance,live chats, social media and emails as well. From September 2016 to September 2017. Multilaser clinic. Sales representative. iHerb.com customer service agent from June 2020 to February 2022.

Zendesk
Customer Satisfaction
CRM Software
Appointment Setting
Outbound Call
Phone Communication
Lead Generation
Cold Calling
Customer Support
Sales
English to Spanish Translation
Customer Service
Phone Support
Online Chat Support
Email Support
$22 hourly
Yuscarlin R.
- 5.0/5
- (3 jobs)
I am a bilingual professional with a sharp eye for detail, strong work ethic, and the ability to connect with people effortlessly. With nearly a decade of experience in customer service, client intake, virtual assistance, and content production, I adapt quickly and thrive in fast-paced environments. I started working as a Virtual Assistant in 2016, where I was trained to manage executive email communications, handle client onboarding, and oversee scheduling. I was entrusted with responding to emails on behalf of my boss, securing new clients, and ensuring seamless coordination for a radio show/podcast, including guest booking and production logistics. As I advanced in my career, I was promoted to Supervisor of the Intake Team, where I managed up to six employees and ensured that new clients were onboarded smoothly. I have a proven track record of signing new clients and have received positive feedback for my professionalism, communication skills, and ability to make people feel comfortable during the intake process. My experience includes: Client intake & onboarding – guiding new clients through sign-ups, answering inquiries, and ensuring a smooth experience. Executive email & calendar management – responding on behalf of executives, organizing inboxes, and coordinating schedules. Customer service & call handling – managing phone and email communications, addressing client concerns, and scheduling appointments. Podcast & content production – booking guests, coordinating production schedules, editing audio, and publishing episodes. Translation & writing – translating documents (English-Spanish), drafting professional emails, and writing client-focused content. I am proactive, resourceful, and always eager to learn new skills. If you're looking for someone reliable, detail-oriented, and committed to excellent client service, let’s connect. I’d love to see how I can support your business!

Zendesk
Customer Service
English to Spanish Translation
Microsoft Word
Microsoft Excel
Scheduling
Audio Editing
Spanish to English Translation
WordPress
Social Media Management
Email Communication
Translation
$20 hourly
Livio P.
- 5.0/5
- (14 jobs)
I am a detail-oriented Customer Service Agent skilled in helping with all sorts of requests, from basic order questions (the classical 'where is my order?') to complex and less common issues. I have a lot of versatility in using any communication channel to provide top-notch support. I first started working for a call center where I was promoted to Lead with an HR approach after some months showing outstanding results; tasks were doing quality checks and general feedback to a team of over 20 agents. Afterward, I became part of the support team of a Shenzhen-based giant that sells electronics and gadgets, took care of over 80 customers daily via live chat, being among the top agents weekly and monthly basing on CSAT, goals, and quality. Later on, I took part in Shopify-based stores, taking again the mantle of Manager, overseeing a team of agents making sure that all their customers were satisfied, and structured SOPs aligned with the company's philosophy as part of my tasks, and I have had several other experiences ever since. At this moment of my life, I'm looking to be part of a company that wants to do the same that I do: CHANGING THE WORLD, or at least, making it a better place. Does that sound like your company? Don't hesitate in getting in touch with me, I'll be thrilled to meet you!

Zendesk
Client Management
Venezuelan Spanish Dialect
Community Management
Email Communication
Telemarketing
Customer Support
CRM Software
Community Outreach
Customer Service
Social Customer Service
English
Online Chat Support
Email Support
Tech & IT
$10 hourly
Lewis W.
- 5.0/5
- (4 jobs)
SUMMARY: I'm a highly motivated and experienced professional with 7 years experience in the Customer Support field working via live chats, emails (tickets), phone support and Facebook chats. My main goal has always been to provide customers with the best assistance using an empathic, patient and kind approach. Thanks to my gained experience, I can propose and implement innovative ideas and my willingness to contribute to the continuous improvement of the customer support process. I'm qualified in conflict resolution and I can provide the best and most satisfactory solution in the best interests for both the customer and company. I'm a quick learner, always adapting to new changes and updates that may occur within the working space. In my most recent employment, I've been trained in for customer retention, lead generation and outbound collection giving a more detailed understanding of handing customer directly via phone and expanding my skills in how to deal with any type of situation. EXPERIENCE: Sales Telemarketer / Lead Generator /Collection Agent Unleashed LLC 07/2022 - 02/2024 Verona, Virginia, US Telemarketing agent, lead generator and debt collector for Unleashed LLC, working via phone assisting potential and current customers offering our services and plans. Managing sales and payment collections employing the CRM systems ZOHO one and Capsule. During my time working with this company, I’ve managed a $15.000 collection in sales weekly in both Spanish and English. Customer Support Specialist iHerb, LLC 02/2021 - 07/2022 Perris, CA, US Customer Support Specialist tasked with assisting customers’ requests and inquires via Live chat and email employing the Zendesk platform in which I have created a wide range of personalized macros to reply customers as soon as possible for all possible scenarios. Succeeding in obtaining a satisfaction rate of 90% - 100% and the average amount of 50 to 60 closed tickets per day and assisting 2 customers at a time via live chat. October 2017 - February 2021 Customer service live agent • Globalegrow E-commerce Co., Ltd. Customer Support Live chat agent working 8 hours shift assisting and solving customers concerns, inquiries and questions regarding our services and their purchases in a 24/7 live assistance chat network. Expert in customer service in the way of live chats, email, and Facebook chats. The main goal, treat customers with the best quality and kindness possible. Offer rapid solutions regarding any issue that customers can face such as order location, lost orders, general information on How to purchase?, provide detailed information about any item in the store basically clothing and beauty, provide RMA when they are needed, cancel orders, verify orders, handling the website in order to provide the best customer experience, explain in details to customer How to handle the website in order they can purchase in the easiest way, apply discount coupons, offer compensations whenever is needed, among other functions and all the previous in both languages: English and Spanish. TECHNICAL SKILLS: Zendesk Highly qualified in the use of the Zendesk customer service software for live chat and ticket response. ZOHO One Qualified in the use of the CRM (Customer Relationship Management) ZOHO One for data entry for new customers, billing information, payment processing and invoice generation. Capsule CRM Qualified in the use of the Capsule CRM for customers data entry, billing information and payment processing. Slack Experienced in the use of Slack for internal messaging within the working team. Google Workspace Suite: Experience in the use of Google Docs and Sheets for daily activities. Microsoft Office Suite Experience working in Microsoft Word, Excel and PowerPoint for daily activities and projects

Zendesk
Real Estate Appraisal
Real Estate Acquisition
Real Estate
Live Chat Software
Email Communication
Slack
Email
Online Chat Support
Email Support
Debt Collection
CRM Software
Zoho CRM
Customer Support
Customer Retention
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