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Customer Support

8 Tips for Help Desk and Tech Support Success

Successful help desk and tech support is all about tackling challenges as they come and finding ways to make life easier for customers while solving their high-tech troubles in a hurry. Read More

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Customer Support

How to Prepare for Scaling Your Customer Support

If you're doing right by your customers, it's only a matter of time before your company eventually experiences a period of rapid growth. That's a great thing, but it can create bottlenecks if you're not well-prepared. Read on to find out more about scaling your customer support team. Read More

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Big Data

What Can a Data Scientist Do for You?

In the right hands, data can tell a valuable story. What may come as a surprise, though, is just how companies are using it and what conclusions they're able to draw from it. Get insight into how you can better leverage data. Read More

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Framework

Backbone.js: An MV-Style JavaScript Library

Backbone.js is a JavaScript library that was designed with specific goals: to keep client-side JavaScript code clean and organized, and to make it easy for developers to connect that code with their site's server-side applications. Find out what makes it such an important addition to the technology landscape. Read More

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For Freelancers

17 Tips for Boosting Your Success on Upwork

Ready to take your business to the next level? In this article, you'll find ideas to help you achieve greater success on Upwork. Read on for tips to help you enhance your professionalism-and your success. Read More

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