Free Guide: Happy Customers, Successful Companies

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Get the guide to building a cloud-based customer support team!

This guide is a must-read for any company—from bootstrapped startup to established enterprise—ready to hire their first rep, augment an existing team, or transition their entire support operation to the cloud.


  • Hire the best customer service reps regardless of location
  • Structure your distributed dream team
  • Identify effective remote onboarding, training, and work practices
  • Use the right tools to facilitate distributed customer support
  • Create and sustain a strong company culture

With real-life insights from companies like Thumbtack,, and, you’ll get ideas on how to build the distributed team right for your business.

Get the Upwork guide for tips on building a world-class distributed customer support team.  Then, get started and post a job today!

For information and resources to help scale your business, check out the Hiring Headquarters or sign up for weekly updates.

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