Client Guidelines

Get work done easily and on demand with these best practices for finding, engaging, and working with Freelancers on Upwork.

Act professionally to attract professionals

By representing yourself and your business in a way that is respectful and businesslike, you’re more likely to attract top talent. Write job posts that are complete and professional, and add a verified payment method to demonstrate your business’ legitimacy.

A little effort goes a long way in finding the right freelancer

Hiring online is a lot like hiring offline—the right talent is out there, but finding them takes some initiative. These steps will help you search successfully, vet candidates effectively, and get your project off the ground with the right freelancer in place:
  • Post a detailed description of your project with clear goals, realistic deliverables, and defined time frames. Ask freelancers to answer a few key questions in their applications to help narrow down the field.
  • Set realistic rates. This will attract quality talent with the skills to deliver on your project in a professional, timely way.
  • Decline an applicant if they’re not the right fit. Freelancers have a limited number of applications, so declining an application allows them to pursue other opportunities.
  • Once you have narrowed down the field, evaluate the top applications by considering all available information. Personally interview a few freelancers before making a hire.
  • An advantage of hiring online is the ability to “test drive” a freelancer. Set up a small project (you can limit the contract hours) to get a better sense of their skills before you hire for a larger project.

Great work begins with great communication

Just as with any team, clear and straightforward communication is key to keeping a project on track. Some options you may want to consider:
  • Begin the project with a kick off meeting to introduce yourself and set mutual expectations. This is especially important if you’re working with a freelancer for the first time. The more info you give your freelancer about the project and your business, the better.
  • Keep your timeline on track by responding promptly to requests for additional information.
  • Give kudos for a job well done or clearly communicate any changes you need to deliverables.

Stay on top of your weekly routine

Check your freelancer’s Work Diary every week. At the end of each week, review the summary provided of all weekly work and payments. If there are discrepancies, try to work it out directly with your freelancer. If you are unable to come to a resolution, you may file a dispute through Upwork.

Last, but not least…

The entire Upwork community depends on honest and objective feedback. Once the contract is over, please take some time to share your experience with other clients using the Upwork marketplace.