Account Desk Manager

Customer Service Customer Service Posted 3 years ago


More than 30 hrs/week
More than 6 months


Do you have experience in client support? Do you have excellent communication skills and a strong command of the English language both written and verbally?  If so, you might be a great addition to our team!

We are seeking dedicated and motivated employees looking for a career in customer service and client support.  If you are looking for a full time opportunity in the exciting industry of internet marketing than we may have the job for you.

Job Description:

-  Front line support via support desk, live chat and telephones.
-  Troubleshooting and providing support to a variety of customer issues.
-  Provide technical support for level one escalation issues via helpdesk.
-  Performs miscellaneous job-related duties as assigned.

You will spend you day performing the following activities;

- Dealing with clients
- Answering emails
- Writing to customers
- Speaking on the phone
- Processing orders
- Managing Administration

Required Skills:

-  Excellent written and verbal communication skills in the English language.
-  Ability to work well with a team in a fast paced, constantly changing environment and follow instructions from supervisors and senior colleagues.
-  Outstanding customer service skills and a dedication to the customer service experience.
-  Dependable to be at work during assigned shifts and to complete work as expected.
-  Ability to multitask and meet specific goals set by supervisors and management.
-  MUST BE AVAILABLE to work Monday - Friday from 9am - 5pm EST

Not required, but preference will be given to those with:

-  Experience with documenting procedures.
-  Experience with ZenDesk.
-  Previous experience in a customer support role.
-  Previous people management experience.
-  Knowledge of internet marketing and it's services; web design, seo, social media etc.

If you believe you would be a good fit for this position, please get in touch with us.  Preference given to those who provide a C.V.

Good luck!

Skills: english, troubleshooting, administration, customer-relations

  • Other Skills:

Activity on this Job

Last Viewed by Client: 3 years ago

Invites Sent: 30

Unanswered Invites: 0

Hired: 1

About the Client

(4.96) 66 reviews

Toronto 09:32 PM

145 Jobs Posted
63% Hire Rate, 1 Open Job

Over $50,000 Total Spent
96 Hires, 5 Active

$5.82/hr Avg Hourly Rate Paid
9,803 Hours

Member Since Aug 24, 2010