Virtual Customer Service Needed in Hospitality Business
PLEASE READ THE WHOLE AD!!!
I have 24 rental listings in Los Angeles, CA and Mexico on the site Airbnb.com and other sites.
I am looking for a virtual assistant to respond to guest inquiries with an average response time within 15 minutes during your hours..
Right now we have 2 options available, but there may be more in the future if you work well with us.
1. Working five days a week from 7 am to 3:00 pm PT. Total pay $25 per day = $550 per month.
2. Working two days a week from 10 am to 2:00 pm PT. Total pay $12 per day = $104 per month.
These will not be actual working hours, but AVAILABLE hours. Most of the scheduled tasks can be completed in one or two hours a day, maybe less if you are very efficient and from that point you just answer a few inquiries or concerns an hour as they come in.
The emergencies and guest inquires just need to be handled as they come up and usually take just a minute or two, sometimes they can take longer. This is perfect for someone who has another job already and is already at the computer during these times and doesn’t mind being interrupted from time to time. We do not expect this to be your only job, but we do expect good response time and professional follow-up with all tasks given.
*Respond To Guest Inquiries
*Screen Potential Guests and make bookings
*Schedule Cleanings with the Housekeepers
*Coordinate services with the local property manager
*Provide Support For my Guests
*Send welcome, check-in, and post stay emails
*Troubleshoot problems that may arise
*other associated online tasks as they come up
Most communication with the guests will be through the Airbnb platform or email. Some will want to call and speak to someone on the phone.
Housekeepers and property managers will be contacted through text messages, calls, or email, but usually whatsapp.
Must have very good English speaking and writing skills. If your response to this ad has many spelling or grammatical errors you will not be considered.
Reliability and and good communication and customer service is the #1 thing we are looking for. Be realistic about your schedule and please only apply if one of these options work for you.
Huge plus if you have experience in hospitality or have worked with airbnb, flipkey, etc. before. It's also a plus if you speak Spanish, but this is not required, as most of our good assistants currently are Philipina.
For this job we would start of with a short training at $3 per hour. Then we would do a trial period. If we are happy with you after the one week trial we will offer you a contract than can be renewed if agreed by both parties 60-90 days prior to the end of the contract. We are looking for long term workers, so please only apply if your goal is to have this job for a year or more.
Other shifts may also become available for additional pay, depending on how many hours you want to be available, and the needs and schedules of my "angels" already working for me.
We will review your work history. Be decisive and know what you want and what you can offer. No flaky time-wasters please, no job hoppers.
Please reach out if you have any questions or may be interested. Thanks!
Please indicate which shifts you would be interested in. Please include the word "Vacation" in your cover letter.
March 17, 2018
I am looking for a mix of experience and value