Only freelancers located in the U.S. may apply.U.S. located freelancers only
Create scalable a voice dialer that will handle multiple languages, multiple protocols and allow configurable DTMF responses.
• Monitor Queue for out bound messages
• Pull the message structure out of the database, voice file 1,2,3,4
o We should assemble two sets of voice files one for human and one for voice mail.
• Replace and parameter files Patient Name, Location Name, Phone number
• Validate all files exist
• Create Name file with English or Spanish Accent
• Setup Call
• Assign DTMF responses; Confirm, Cancel, Transfer, Opt-out (this should be configured in the protocol Rule)
• Make the call and detect voice mail or not.
o Right now, if we detect speech for > 10 seconds we assume it’s voice mail wait for it to stop and Play voice mail option
• Record outcome
I am willing to pay higher rates for the most experienced freelancers