For our international and multilingual contact center, 5CA is looking for multiple remote Gaming Support Agents, native level Mandarin + fluent English, to provide email support for one of our clients in the video gaming industry.
Main tasks include:
* Providing customer support by email, providing a satisfactory solution to the customer´s inquiries.
* Working together with Team Coaches and trainers to constantly keep knowledge up-to-date.
* Making sure that the customer is satisfied with the whole customer service experience
* You are available full-time 40 hours a week in a fixed schedule (exact times, we can discuss).
* Native level Mandarin + fluent English. Additional languages are a big plus.
* You have experience with the newest video games and consoles.
* Experience with computers and technology products.
* Experience in a Customer Service environment, Call Center or an international business setting.
* Quick learning skills and being open to working with new technologies and products.
* Flexibility, strong communication skills and being good at multitasking and problem solving.
* A dedicated, quiet work space that is located within your own residence.
* An internet speed minimum of 1 MB/0.5MB internationally to both locations,
* A minimum of 8 GB RAM memory,
* with a 64 bit windows version (windows 7 or higher) +
* An I5 processor or better/ similar, max. 3 years old.
* USB headset + Webcam (for internal communication only).
What we offer:
* The possibility to work from the comfort of your own home.
* Up to date training and access to the latest information in technology and video games.
* An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise.
* All the required software, tools and data base.
* A contract focused on a long-term relationship.
* Being part of a company that treats remote employees as part of its family.
More than 30 hrs/week
More than 3 months3+ monthsProject LengthDuration
I am looking for a mix of experience and value