Client Service Representative

Customer Service Customer Service Posted 2 years ago


More than 30 hrs/week
More than 6 months

Intermediate Level

I am looking for a mix of experience and value


Seeking CSR for inbound/outbound phone and email client support.

Work hours will typically be of 8am - 5pm EST Monday-Friday but schedule flexibility is a must.  

Provide outstanding customer support
Solve customer problems via telephone,email and chat support
Provide demonstrations and training to our clients when needed, Experience conducting hosted training meetings (GoToMeeting, Join.Me, etc.) can be helpful

Required Skills:
Experience working with an Issue Tracking system and CRM software
Intermediate/Advanced knowledge of PC and computer software (Microsoft Office, Google Apps, and Browser Troubleshooting a must).
Excellent communication skills
Master at multitasking with excellent organization and attention to detail.
Motivated self-starter with a strong ability to learn new tasks quickly and adapt to change.
Ability to empathize with a customers' needs, desires, and demands.
Strong analytical and conceptual skills,
Team-Player with excellent communication skills (verbal and written).
Flexible, reliable and dependable hard-worker with the ability to prioritize job duties regularly.

Ability to provide 24/7 coverage when required
Reliable, high speed internet and a quiet work environment.
Ability to use VOIP call systems without latency issues
2 years software support experience
Knowledge of HTML programming as it relates to email marketing
Knowledge of email best practices

To be considered, please include the following at the top of your application, "I AM THE PERSON TO HIRE"  and a voice sample.   

Candidates having successfully completed the various French skill tests will be moved to the top of the interview schedule.

  • Other Skills:

Activity on this Job

Last Viewed by Client: 2 years ago

Hired: 2

About the Client

(4.92) 23 reviews

United States
Cranston 02:35 AM

87 Jobs Posted
44% Hire Rate, 1 Open Job

Over $50,000 Total Spent
49 Hires, 4 Active

$10.75/hr Avg Hourly Rate Paid
34,074 Hours

Member Since Sep 22, 2011