Our customers always expect the best and our goal is to provide them with amazing service and high-level assistance. At Double Your Dating our goal is to help our customers understand, purchase and make the most out of our products.
We are currently looking for an online customer service representative who has a strong sense of service, the ability to listen well and solve our customers issues. This role needs a person dedicated to customer service whom will solve billing concerns, answer questions about our products and troubleshoot technical issues. 90%+ of our customer communications are via email. There is some phone work and live chat communications as well.
Zendesk and Infusionsoft experience required.
Tasks and Responsibilities:
Respond to customer inquiries daily via Zendesk ticketing system.
Review, research and enter customer information using Infusionsoft.
Answer and make customer calls when necessary to solve billing problems or answer general questions.
Communicate with customers via live chat. Our customers expect quick service and we aim to please.
Tech assistance: You may have to assist customers who have problems with our products. You need to be comfortable in all browsers and familiar with both Mac’s and PC’s.
Education and Experience:
Prior Customer Service Experience
Prior virtual experience preferred
1-2 years experience with Zendesk
1-2 years experience with Infusionsoft
We work virtually and we need someone who has their tasks set and aims to reach them each day. Work hours are flexible but you are expected to check and clear the ticket queue daily and ensure there are no pending customer emails Monday through Friday. You will also be expected to provide a general schedule to your supervisor.
We really need a self-motivated, go-getter attitude and self starter that is not afraid to speak up, improve processes and jump into new tasks with ease and a smile. Most of all, someone who takes pride in their finished work, in answering questions clearly and with detailed accuracy, and who provides this service with a genuinely friendly and caring attitude.
Less than 30 hrs/week
More than 3 months3+ monthsProject LengthDuration
I am looking for freelancers with the lowest rates