We are seeing a flexible , yet switched on Customer Service representative to join our growing team. The role requires the successful applicant to respond to and deal with customer enquiries on our social media pages and email. The role will mainly revolve around the resolution of basic customer enquiries and escalation of all serious matters. Key tasks required to be performed include:
-Customer correspondence and chat via Facebook chat
-Management and responses of customer emails.
The tasks will require the customer service representative to resolve enquiries relating to:
-shipping and dispatch of orders
-changes of addresses and shipping requirents
-returns and faulty goods
-amendment of orders and sizing changes
Specific tasks and working hours will be subject to discussion and change once the right person has been found.
We expect any applicant to speak and write fluent english and be able to operate within the businesses standard operating hours.
The tasks / work is sporadic and will not require full time attention. Ideally the freelancer performing the work will be open to negotiating set hours for ongoing monitoring and responses.
The Company is a growing fashion label specialising in maternity and breastfeeding clothing. Applicants should be aware that customers frequently request sizing advice.
Hours to be determined
More than 3 months3+ monthsProject LengthDuration
I am looking for a mix of experience and value