We are a USA based ecommerce company and we are looking for a customer service representative to talk to customers on the phone. The hours needed are from 8pm eastern time to 2am eastern time. Monday through Saturday. Below will be some of your responsibilities.
Talking to customers on the phone who will calling as they have questions.
Handle online chats with customers
Respond to customers through email
Call back customers
Other errands as needed
1.Amazing customer service service skills ( patience and compassion is a must)
2.Know how to close customers. although there will be no cold calling, you should be comfortable asking for the sale when customers call you inquiring about our products.
3.You will be dealing with American customers so you need to speak proficient english so they can understand you.
4. You need to have really good internet connection to enable you to work in an efficient manner.
5. Your written English needs to be good as you will be chatting with our customers online.
6. Be a self starter and hard-worker.
7. Be reliable, show up on time every single time.
8. Be able to communicate on whatsapp and skype
More than 30 hrs/week
More than 3 months3+ monthsProject LengthDuration
I am looking for freelancers with the lowest rates