We are looking for someone to handle customer service duties for CSR Campaign regarding infomercial products. We are hiring immediately.
Specifically, you will:
1. Handle Customer's concerns regarding backorders or late deliveries
2. Resolve cancelations and refund requests by looking up customer orders in our support system and processing an RMA.
3. Address customer's general concerns and questions.
We are looking for a contractor who:
1. Is available for 8 hours per day UK time.
2. Has worked in customer service setting or a similar customer-satisfaction job.
3. Has a solid command of the English language.
4. Internet connection of 1.5Mb or more (can not be wireless nor through a data card). You should also test that you do not have a latency of over 100ms). You can test these requirements running a simple test at speedtest.net
5. Legitimate Windows Environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed.
6. Computer: You can use a desktop or Laptop with no problems. Net books are not accepted because they lack the memory to run the necessary programs.
7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.
Skills: csr, english