Customer Support for Mobile App

Customer Service Customer Service Posted 3 years ago


Hours to be determined
1 to 3 months



We are a small app development team with a popular educational app in the app store.

We get an average of around 10 customer support emails a week, but this is increasing and we are looking to hand this task off to someone else so we can focus on development.

Most emails ask variations of the same questions or offer feature requests, so the responses will be fairly boilerplate although we like them to feel customized to the user. We are looking for someone to provide prompt, courteous and well-written replies to these emails, to keep a list of feature requests and to notify us when users report bugs/crashes.

We've posted this project duration as less than 1 month, but it will be an ongoing position for the right person.

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Activity on this Job

Last Viewed by Client: 3 years ago

Hired: 2

About the Client

(5.00) 6 reviews

United States
San Francisco 05:25 PM

12 Jobs Posted
84% Hire Rate, 1 Open Job

Over $10,000 Total Spent
11 Hires, 1 Active

$11.80/hr Avg Hourly Rate Paid
1,506 Hours

Member Since Jan 11, 2013