Dutch Customer Service Position

Customer Service Customer Service Posted 3 years ago

Fixed Price

Budget: $1,200
Delivery by January 14, 2014

Start Date

October 28, 2013



We are customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for the past 16 months.


We are looking for someone to handle customer service duties for an European Campaign regarding cosmetic and digestive aid goods. Specifically, you will:

1. Handle Customer’s concerns regarding backorders or late deliveries
2. Resolve cancelations and refund requests by looking up customer orders in our support system and processing an RMA.
3. Address customer’s general concerns and questions.
4. Respond to emails regarding customer’s accounts.


1. Is available Monday through Friday, for approximately 5-8 hours per day.
2. Has worked in a customer service setting or a similar customer-satisfaction job.
3. Has a solid command of the Dutch language.
4. You must be associated to Odesk. Please remember that all payments, hiring, and work will be done though Odesk.


1. During your assigned schedule, you will need to login using our internal clocking tool (not the oDesk tool)
2. Every 2 weeks payment will be released to you via oDesk depending on the hours worked as shown in our clocking tool.


To apply, please respond with a cover letter that includes the following:
1. The language that you are applying for and your level (should be 90 or above)
2. Your customer service experience
3.  Your schedule availability
In addition, please send us the results of the personality test that you may take at the link below: http://www.humanmetrics.com/cgi-win/JTypes1.htm

Important Notice:

Remember all payments and contracting will be done through ODesk.

Activity on this Job

Last Viewed by Client: 2 years ago

Invites Sent: 18

Unanswered Invites: 0

Hired: 1

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About the Client

(4.45) 170 reviews

United States
Pasadena 05:39 AM

1228 Jobs Posted
22% Hire Rate, 3 Open Jobs

Over $50,000 Total Spent
513 Hires, 53 Active

$5.33/hr Avg Hourly Rate Paid
15,290 Hours

Member Since Apr 26, 2012