We are a blockchain company running our ICO token sell. We need several freelancers to help us with our initial coin offering client/customer support.
While Blockchain understanding would be helpful, it's not needed. We will provide training.
The freelancers would need to perform the following tasks:
- Answer basic questions and provide customer support in addressing issues via chat, email and over the phone
- Create and escalate tickets over to the main team to specifically address higher priority issues
The freelancers would need to have the following skills:
- Knowledge of Initial Coin Offering ( ICO ) terminology and basic blockchain tech ( Which We will help provide resources to )
- Experience in giving customer support
- Have good communication skills and phone etiquette