We are a technology company looking to hire some more customer service persons. Are you willing and able to perform customer support services to existing clients and also provide basic guidance to prospective customers who call or log onto our website? You may be one of the people we are looking for then.
Are you willing to create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive and resourceful? Can you interact with the customers or prospects primarily over the phone, by email or by online chatting.
While providing support for service questions regarding our products and services, are you willing to identify opportunities to generate sales during the customer interaction experience?
Are you willing to learn to generate and place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services , input orders into computer system?
Can you be responsible for researching customer complaints and processing billing adjustments by entering credits or other adjustments into the computer records for the customer's account?
Are you willing to perform other reasonable duties as may be requested by supervisor?