Head of Customer Service - Medical Knowledge Required

Customer Service Technical Support Posted 3 years ago

Hourly

Less than 30 hrs/week
More than 6 months

Start Date

November 21, 2012

Details

We are looking for an exceptional intelligent, enthusiastic and experienced individual to head our customer service for our hair loss treatment product TRX2.

We currently use zendesk for this. But will soon add live chat as well as phone support.

Your responsibility will include:

- assigning tickets to the right customer service representative (currently only you and another person)
- review how the other person is handling her tickets
- you will be responsible for the science/medical related tickets as well as general questions about TRX2 and general order questions
- live chat availability at certain times (to be agreed upon)

Your tasks will take around 3 hours per day/5 days a week initially.However, there is a prospect of getting you involved with other tasks and hire you for more hours/responsibility if wished. We are looking for a long-term working relationship with you with many years to come.

If interested please

1) briefly tell us about your previous experience with customer service. Also provide me about details of your biology/medical background or experience
2) do you have any experience with zendesk? If not, with any equivalent software? Please provide me with 2-3 sentences about this
3) go to our website www.trx2.com and spend 5 minutes reviewing the site and tell us what you would do different and/or your suggestions for improvement (general or specific)

Please note that we can only consider applications which get back to us with 1) - 3), this helps us to get an idea about you and also to filter from the wealth of applicants.

Looking forward to hearing from you,
Thomas

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Skills: science

  • Other Skills:

Activity on this Job

Last Viewed by Client: 3 years ago

Hired: 2


About the Client

(4.84) 106 reviews

United Kingdom
Oxford 01:11 AM

349 Jobs Posted
52% Hire Rate, 1 Open Job

Over $50,000 Total Spent
195 Hires, 11 Active

$10.18/hr Avg Hourly Rate Paid
8,331 Hours

Member Since Sep 12, 2009