IT Help Desk

IT & Networking Other - IT & Networking Posted 2 years ago

Hourly

Less than 30 hrs/week
3 to 6 months
$$

Intermediate Level

Start Date

April 21, 2014

Details

IT Help Desk

Job Description:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Prepare files and maintain file storage and file retrieval systems
• Maintain Standard Operating Procedures (SOP).  Engage in Continuous Improvement.  Implement changes to SOPs ONLY when Continuous Improvement Initiatives are approved.
•       Experience with Office 365, Sharepoint is a plus -  but not mandatory.

  • Other Skills:

Activity on this Job

Last Viewed by Client: 1 year ago

Hired: 2


About the Client

(4.54) 39 reviews

United States
Sanford 07:05 PM

79 Jobs Posted
55% Hire Rate, 1 Open Job

Over $50,000 Total Spent
96 Hires, 13 Active

$8.72/hr Avg Hourly Rate Paid
7,433 Hours

Member Since Dec 4, 2013