Please apply only if you have IBM SPSS Modeler 14.0 or latest
I have a text data In SPSS. the data is from a call-center . I need to do test mining and create valuable inside and concepts
Text Mining is very useful in identifying the various categories to come up with valuable and useful insights. From the call logs,
You only need to understand the data and do text mining.
to do that:
- there is about 6000 records in the data
-you need to understand the data
- create meaningful and useful categories by grouping the concepts and types
- you may want to remove unwanted types, and create new types.
the goal is to understand the data, identify the key areas of issues or concern and maximise the result to recommend areas for improvements which can benefit the call centre as well as the customers.
I will pay $100 to do this