We are customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for the past 18 months.
We are looking for someone to handle customer service duties for CSR Campaign regarding infomercial products. We are hiring immediately.
Specifically, you will:
1. Handle Customer's concerns regarding back orders or late deliveries
2. Resolve cancellations and refund requests by looking up customer orders in our support system and processing an RMA.
3. Address customer's general concerns and questions.
1. Is available for 8 hours per day Pacific Time.
2. Has worked in a customer service setting or a similar customer-satisfaction job.
3. Has a solid command of the German language and can speak English to covey his/her thoughts.
4. Internet connection of 1.5Mb or more (can not be wireless nor through a data card). You should also test that you do not have a latency of over 100ms). You can test these requirements running a simple test at www.speedtest.net
5. Legitimate Windows Environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed.
6. Computer: You can use a desktop or Laptop with no problems. Net books are not accepted because they lack the memory to run the necessary programs.
7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.
WORK AND PAYMENT
1. During your assigned schedule, you will need to login using our internal clocking tool (not the oDesk tool)
2. Every 2 weeks payment will be released to you via oDesk depending on the hours worked as shown in our clocking tool.
To apply, please respond with a cover letter that includes the following:
1. The language level that you have (should be 90% or above). Do Not Reply to this ad if you do not speak and understand German language.
2. Your customer service experience
3. Your schedule availability
In addition, please send us the results of the personality test that you may take at the link below: