Only freelancers located in the U.S. may apply.U.S. located freelancers only
We need someone to help join our team to handle the high volume of customer service tickets we receive daily.
We need help issuing refunds, identifying duplicate payments, and working to provide an excellent customer service expeirence.
Example of 1 set of responsibilities:
Manage all customer service requests around our booklet The Millionaire Morning
— Process Refunds
— Identify and correct double charges
— Checking in on shipping updates
— Re-ship books to anyone who did not receive their copy
— Update change of addresses
— Identify and correct books that were returned to sender
— Sending us daily reports on customer issues
Hours to be determined
More than 3 months3+ monthsProject LengthDuration
I am looking for a mix of experience and value