Marketplace Support Representative

Closed - This job posting has been filled and work has been completed.
Admin Support Other - Admin Support Posted 3 years ago


More than 30 hrs/week
More than 6 months

Intermediate Level

I am looking for a mix of experience and value


Hourly Rate: $2.50 - $4.00 per hour
Hours: Monday- Thursday and Saturday 2PM-10PM EST. is seeking dedicated individuals looking for full time work, in our support department. The position offers a maximum of 40 hours a week*. You must possess a comprehensive understanding of the English language, and display excellent skills in responding to emails and live chats with users. The ideal candidates will possess a positive attitude, and be able to develop rapport with our Makers and Customers.

*Long-term engagements for the right applicants.

About CustomMade:

CustomMade is an online marketplace that connects customers with independent artisans who produce custom-designed furniture, jewelry, home décor, and other personalized items.

About the Job:

Each day,

In short, your duties will include
- Replying to live chats from both Makers and Customers.
- Encouraging and assisting Customers in posting projects and connecting with Makers.
- Replying to inbound emails via ZenDesk.
- Troubleshooting technical support issues for both Makers and Customers.
- Identifying problems and escalating issues as needed.

Application Requirements:

Applicants must complete the below tests to be considered for this position
1. Readiness Test for Independent Contractors
2. U.S. English Basic Skills Test (top 10%)
3. Email Etiquette Certification (top 10%)
4. CustomMade own test for efficiency in this position (30minutes)
5. Google hang-out or skype interview.

Skills and Services

• Comprehensive understanding of the English language
• Emailing with an American dialect
• If you see this, please include your favorite food at the top of your application
• Can easily understand and follow instructions
• Pays special attention to detail
• Can quickly and efficiently navigate the web
• Must be available to work at least 40 hours per week
• Have a fast and reliable Internet connection
• A great attitude and personality!


• The applicant must have access to Google Authenticator
• Provide a 1-paragraph answer to the following question- If you could pick any superhero power to have (invisibility, strength, time travel, etc.) what would you choose, and why?
• Provide a 1 paragraph answer to the following question- In your opinion, what is “good” customer service?
• What hours can you work?

Thank you!

PLEASE NOTE: This job pays an hourly rate of $2.50-$4.00 with the potential for performance bonuses. All other offers will be rejected.


About the Client

(4.97) 209 reviews

United States
Cambridge 08:53 PM

254 Jobs Posted
76% Hire Rate, 1 Open Job

Over $50,000 Total Spent
308 Hires, 15 Active

$4.06/hr Avg Hourly Rate Paid
51,841 Hours

Member Since Feb 10, 2010