Job details

Moving from IT break-fix to add Managed Services and 24/7 Monitoring


25 days ago

Hi All,

I am looking to expand my business from doing mostly ah-hoc break-fix IT support to a managed services model and also 24/7 remote monitoring and remote support ( via Philippines and India). I have already had a team that world all over the world at the moment. I have signed up to atera as the platform that we will use ( I need someone to do a market analysis and research to the top three main competitors that are offering national services. I already have some massive advantages which will make this an easy transition for us;
- 20 years established brand
- Head office with room to expand operations and house new project
- Already leading a global team and experience in recruiting in India and philippine labour markets
- Set-up for the de-centralised workforce and can quickly scale up the model.
- We already have experienced highly skilled technicians in all capital cities in Australia.
- We have nailed customer service

This expansion is really who are we going to target, how much can we charge for services. I would need to then look at putting together service level agreements.

My domain is:
  • $250
  • Intermediate
    I am looking for a mix of experience and value Experience Level
  • Project Type: One-time project

Skills and Expertise

Activity on this job

  • 5 to 10
  • Last viewed by client: 25 days ago
  • Interviewing: 5
  • Invites sent: 15
  • Unanswered invites: 10

About the client

3.38 of 6 reviews
  • Australia
    Ringwood North 05:30 pm
  • 63 jobs posted
    20% hire rate, 5 open jobs
  • Member since Sep 18, 2019