We are looking for a Customer Care Online Manager who is obsessed with analytics, process driven, time management proven and a leader in high performance of Helpdesk/Customer Service. We currently use Zendesk and various other CRM for customer management.
We have an existing small team who need some fresh air, a lift in their service delivery and inspiration for performing the best of standard. This team needs review, continue engagement or replacement. You would be charged with building your own team. Staffing management to make our online customer care team the best in class is the objective of this posting.
The job would require you to learn our Web Based platform, business rules with our sector and cultural and coloquial capacity to service our unique customer profile of education and care providers.
We want to provide both online and offline support and our online team needs to be as good as our offline team, not supplementary or secondary. Standards need to lift.
Must be able to work full time, Melbourne, Australia time. Regular hours. Absolutely perfectly spoken and written English, candidates using small 'i', non capitalised sentences and incorrect punctuation will be immediately declined. Please provide a voice recording with your application, being essential to next stage of interview.
Are you the person to do this role with our wonderful team and social venture enterprise application? Service has to back up our product and at the moment, it is letting us down.
If you are excited by this opportunity, please contact me. Start asap for the right candidate.
Skills: english, management, analysis, leadership