Title: Operations Manager
Company: Bedroom Furniture Discounts (e-Commerce)
Employee Type: Full Time. Must be able to work EST hours 9AM-6PM or more)
Industry: E-commerce, Retail, Home Furnishings
Experience: Extensive customer service and/or operations experience Required
Requirements - Perfect English (spoken and written). Previous experience dealing with customer escalations / handling issues preferred
Merit - BONUSES PAID BASED ON JOB PERFORMANCE
Will be responsible for solving customer service issues by phone (an internet phone program will be provided) and by e-mail. Required to help deal with customer issues by working with manufacturers, delivery partners, and trucking companies. Requires great interpersonal, analytical, and administrative skills and proven communication skills. Your job is to make sure the customer is happy from the moment they place their order to when they get their delivery.
This job requires supervising a team of 3-6 people and making sure all orders are meeting time deadlines, customers are being kept informed, and any issues are being handled correctly
ABOUT OUR COMPANY:
Bedroom Furniture Discounts, a rapidly growing e-commerce startup.
We have more than 15 years of experience in the furniture industry. We deliver furniture across the United States and Canada. In addition to being a retailer, we are also a wholesaler with direct agreements with furniture manufacturers around the globe.
We provide FREE WHITE GLOVE DELIVERY throughout the United States. Our customer-focused philosophy has led to thousands of happy customers.
Our mission is to offer high quality affordable furniture that lasts. Our knowledgeable team of experts works directly with the furniture craftsmen. We have many years of furniture experience and can provide our customers with an in-depth understanding of how to distinguish quality furniture.
Skills: english, customer-relations