We are looking for an experienced technical writer with deep, proven experience in Enterprise IT Operations (ITOM - specifically including monitoring & event management) and IT Service Management.
You must be able to clearly demonstrate an understanding of:
ITIL Event Management
IT Operations Analytics (ITOA)
How automation, orchestration, incident management and notifications relate to IT event management
Server, application and network monitoring
Integration methods (e.g. connecting monitoring tools into a single pane of glass via SOAP, REST, CMD line, TCP/UDP, etc.)
What is filtering/deduplication/correlation do, why it is important, and several different approaches (e.g. rules, machine learning, etc.)
The differences between event, metric and log data
Legacy and modern tools such as: Moogsoft, ServiceNow, BigPanda, Netcool, Tivoli, Nagios, AppDynamics, Splunk, Azure, etc.
You will be responsible for technical and thought leadership content including articles, landing pages and blogs.
Samples of your recent work (within the past year) are *required* for consideration.
You will be paid per article/blog, etc. based on word count.
January 21, 2018
I am willing to pay higher rates for the most experienced freelancers