Would like someone to spend 'x' amount of hours a week monitoring and maintaining our clients on managed services.
We use N-able as an RMM tool and would like someone to, setup service templates, generate reports, resolve issues, maintain health of clients infrastructure environment, run scheduled AV scans, setup client sites, Level 1 support, run healing scripts etc.
We would like an on going contract with a scheduled weekly agenda for someone to manage this side of our business.
- Experience with N-able RMM
- Autotask use preferred
Preferred possession in these Skills with Real World Experience:
At least 5+ years as a Microsoft Certified Engineer
Windows Server 2003/2008
SQL, DNS, DHCP
Networking (WAN, VPN, VLAN, Remote)
Firewalls and Security
Technical knowledge of TCP/IP, SNMP, QoS networking
Minimum of University IT Degree (Computer Science, Computer Engineering etc)
Certifications from Microsoft (MCSE, MCITP, MCTS, MCPD etc)
Certifications in virtualization technologies (VMWare, Microsoft, Citrix)
Austin Technology provides a fast paced, dynamic and fun working environment. We believe that our Team is the key to our success. Austin Computers (Parent Company) is one of Australia's leading channel retailers in B2C and B2B Computer products.
Austin Technology focuses on Business to Business relationships and provides services and solutions in IT infrastructure design, Managed Services, Cloud Computing and IT Support.
Skills: vmware, design, science, engineering, mcse, citrix