We (an experience based company) primarily need a phone-support agent (in or near LA) with stellar telephone-skills who can, after learning about our product:
1. Manage any customer-relations inquiries that come in through our phone service. This means: Answer questions about the product sensibly
2. Perform customer-service at a high level based on product-knowledge and a real desire to make sure callers really like you and the company as a whole. This means: help people buy stuff.
3. Perform complaint-management as needed for when things inevitably go wrong, this could include customer-support when they need help using something they've already purchased from us.
A high level of oral-communication is a must, and some email-support may be required as well.
If you are a great fit, please share *ONLY* the following in your cover letter:
The hours you are available to work (25-35 hours a week would be great)
The days you are available to work
Two examples of customer service problems you helped to resolve in the past
What you like best about working directly with customers
You can address your cover letter to Stephen,
Skills: oral-communication, customer-relations, email-support