Portlight Technologies is growing! We are hiring a Customer Support Superstar to help clients solve technical challenges and improve the adoption of Portlight Technologies products and software. This role is a great learning opportunity to hone your skills in WordPress, CRM, and Marketing automation.
About the position...
We are looking for a remote part-time technical customer support representative to help resolve technical issues with our WordPress plugins, as well as general WordPress & server issues.
We help small businesses & digital agencies launch their online business needs such as funnel development, grow their list, and scale their business with simple and effective CRM and marketing automation tools.
We are a team united by the shared values of:
- Adding value to people's lives
- Elevating others
- Learn-it-alls, not know-it-alls
- Honoring our commitments
- Fostering creativity and innovation
- Sweating the details, and making no excuses
What you'll be doing...
As a team superstar, you can expect to:
- Use a support system to communicate with customers
- Login to customers sites to diagnose issues
- Be familiar with our documentation and send relevant guides to customers
- Write tutorials and guides when none exist.
- Make product recommendations to achieve certain outcomes.
- Handhold customers and guide them towards a positive outcome.
- Moderate our support Facebook group.
- Engage with customers on our support Facebook group.
- Respond to live chat questions.
- Occasionally answer pre-sales questions.
Skills we're looking for...
If you're good at...
- Working with a variety of WordPress plugins and services
- Working directly with a diverse group of clients to achieve success
- Communicating with fellow team members
- Hand holding customers & guiding them to solutions
- Focusing on the details
- Learning new skills with an open mind and on the fly
- You love inspiring others with enthusiasm
- You have a never say never attitude
- You have experience working at a tech company
- You’re familiar with marketing automation and CRM
Extra, Extra awesome:
- Knowledge of various caching solutions
- Knowledge of various hosting environments
Why join us?
Working at Portlight Technologies can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves what we do, and we all thrive on our ability to make an impact. There are many benefits that come with working with us, such as:
- Work with a great, diverse team in a relatively flat organization
- Freedom to be creative, make mistakes, improve, and lead
- Work from anywhere
- Flexible schedule
- Opportunity to earn significant extra income based on your effectiveness
- Opportunity to contribute to helping small businesses launch, grow, and scale!
- Opportunity to help Portlight Technologies lead by example as a model of how to demystify WordPress