Senior System Engineer

IT & Networking Network & System Administration Posted 3 years ago


More than 30 hrs/week
More than 6 months


*********** All applicants that do not submit a recording will automatically be declined. ***********

We are currently in need for a Senior System Engineer.   

The qualities that we are looking for an applicant are the following:
 Good and Reliable Internet Connection and Computer
 Good Communication Skills (Need to submit a recording)
 Proactive, self-motivated and able to work under pressure.
 Positive attitude and customer service skills
 Able to work independently and as part of a team
 Strong analytical skills with good understanding of both technical/business issues
 Good communication skills, ability of understanding customers’ needs
 Good problem solving and customer focused approach
 Display initiative and responsibility
 Fluent English both verbal and written

Duties and Responsibilities but not limited to the following:
 Resolve our customers` technical queries and concerns by providing real time support accurately for Reboot customers in the United States through phone, chat and email.
  Receive escalated ticket from the Helpdesk and On Boarding.
  Remotely diagnoses and resolves requests utilizing remote tools.
  Support on desktops, laptops, PDA's, Smart Phones, peripherals, printers, etc.
 Administers Windows domain account issues.
  Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using remote tools.
  Documents all end-user interactions in incident management system/ticketing system.
Skills Required: Skills, Knowledge & Abilities
  MCSE, MCP, CCNA and A+ required but not mandatory.
  Solid knowledge in computer operation system and network system.
  Knowledge in Windows Operating System especially in AD, GPO, PKI, IPSEC, DNS, MS-Exchange, etc. and associated applications.
  Expertise with Cisco switches, Routers, IOS, Protocols and clear understanding of functioning of Networks.
All applicants that do not submit a recording will be automatically declined.

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Last Viewed: 2 years ago

Hired: 1

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About the Client

(4.68) 18 reviews

United States
Chicago 06:45 AM

96 Jobs Posted
61% Hire Rate, 2 Open Jobs

Over $50,000 Total Spent
70 Hires, 15 Active

$8.26/hr Avg Hourly Rate Paid
40,335 Hours

Member Since Sep 24, 2010