*********** All applicants that do not submit a recording will automatically be declined. ***********
We are currently in need for a Senior System Engineer.
The qualities that we are looking for an applicant are the following:
Good and Reliable Internet Connection and Computer
Good Communication Skills (Need to submit a recording)
Proactive, self-motivated and able to work under pressure.
Positive attitude and customer service skills
Able to work independently and as part of a team
Strong analytical skills with good understanding of both technical/business issues
Good communication skills, ability of understanding customers’ needs
Good problem solving and customer focused approach
Display initiative and responsibility
Fluent English both verbal and written
Duties and Responsibilities but not limited to the following:
Resolve our customers` technical queries and concerns by providing real time support accurately for Reboot customers in the United States through phone, chat and email.
Receive escalated ticket from the Helpdesk and On Boarding.
Remotely diagnoses and resolves requests utilizing remote tools.
Support on desktops, laptops, PDA's, Smart Phones, peripherals, printers, etc.
Administers Windows domain account issues.
Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using remote tools.
Documents all end-user interactions in incident management system/ticketing system.
Skills Required: Skills, Knowledge & Abilities
MCSE, MCP, CCNA and A+ required but not mandatory.
Solid knowledge in computer operation system and network system.
Knowledge in Windows Operating System especially in AD, GPO, PKI, IPSEC, DNS, MS-Exchange, etc. and associated applications.
Expertise with Cisco switches, Routers, IOS, Protocols and clear understanding of functioning of Networks.
All applicants that do not submit a recording will be automatically declined.