Software Technical Support Superstar

Customer Service Other - Customer Service Posted 2 years ago


More than 30 hrs/week
More than 6 months

Intermediate Level

I am looking for a mix of experience and value


We're looking for a technical support superstar who can make our customers astoundingly happy during U.S. business hours. Excellent English speaking and writing skills are required, and a 2nd or 3rd language would be a bonus.

The idea person enjoys realtime interaction with other human beings, even when they're having a bad day. He or she is curious, resourceful, and able to investigate problems and recommend solutions both to the customer and to software development team

Attention to detail and the ability to respond quickly or as promised is key.

This person will interact with customers and prospective customers through various channels, including phone, chat and email. You enjoy making quick screen capture videos to show customers how to accomplish specific tasks.

A quick learner, this person is able to master new software programs amazingly fast.  Experience in dealing with enterprise customers who are deploying to hundreds of desktops is a plus.

Activity on this Job

Last Viewed by Client: 2 years ago

Hired: 1

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About the Client

(5.00) 24 reviews

United States
Audubon 07:08 AM

68 Jobs Posted
71% Hire Rate, 1 Open Job

Over $50,000 Total Spent
78 Hires, 20 Active

$13.00/hr Avg Hourly Rate Paid
18,652 Hours

Member Since Aug 26, 2010