Support Staff for a Social Media Technology Design Firm

Closed - This job posting has been filled and work has been completed.
Customer Service Customer Service Posted 3 years ago


More than 30 hrs/week
More than 6 months

Entry Level

I am looking for freelancers with the lowest rates


KV Social is looking for experienced support staff to resolve customer queries and support clients.

Skills required:

Must have a good WordPress knowledge (cloning sites, editing and adding pages)
• Must install new software products from affiliates. This may be desktop software or a wordpress plugin.
• Must learn the KVSocial platform
• Must be able to install software and administer your own computer.
• Must learn new software as the job requires it (camtasia, etc).

• Must have experience with Support Desk software (preferably Zendesk)
• Develop policies and processes to streamline support'
• Update support as new products are added
• Produce manuals / support documents with screenshots and step by step instructions.
• Attend webinars to answer the Q&A questions live
• Must be available live during times when we have a high ticket Webinars to • communicate with clients via skype.
• Must be able to log in time and fill in related statistics accurately

Must have
• Excellent Command of the English Language (both Oral and Written)
• A team player but can also work with minimal supervision
• Prior support desk or customer support experience
• Knowledge of HTML and Wordpress
• and Other Technical Skills
• Drive to succeed and grow with the company
• Must be available during 7am-3pm EST time and often work overtime and weekends.

What it's like to be part of the Kvsocial team:
• You will join a team of fun loving individuals who converts the word "working" to "enjoying".
• We guarantee you a Full Time position (40 hours per week)
• You will are entitled to your 13th Month Pay
• We want nothing but the best for you so we provide you the tools that you need including but not limited to a USB headset.

Please respond with “Supportisawesome” so that we know that you have read the this job posting fully.

Thank you

About the Client

(4.90) 78 reviews

United Kingdom
Birmingham 06:34 PM

126 Jobs Posted
51% Hire Rate, 2 Open Jobs

Over $50,000 Total Spent
111 Hires, 10 Active

$6.93/hr Avg Hourly Rate Paid
18,354 Hours

Member Since Nov 7, 2010