We are looking for experienced and professional individuals to provide high quality technical support to customers who have purchased our software products. Applicants must be able to provide outstanding performance, on a daily basis, in the following areas:
1. Communication with customers and co-workers
o Using varied methods such as CRM, email, Chat, telephone, virtual meetings, etc.
o In a style that projects business professionalism and technical knowledge
o Using accurate grammar and spelling in English
o Quickly responding to requests from customers and co-workers
o With a high degree of accuracy
o Always documenting in CRM or other application
2. Training and self education
o Using department procedural documentation
o Using virtual training courses
o By reviewing previous customer cases, product documentation and internal databases
3. Working independently to achieve
o Customer satisfaction
o Accomplishment of assigned tasks as scheduled
o Accountability for quality and quantity of work performed
If selected for the Job, you will receive 1 week of guided training and then be evaluated on your performance. After training, the applicant must be able to work an 8 hour shift between the hours of between the hours 7:00 am to 6:00 pm CST (UTC/GMT -6 hours), Monday to Friday. The hours will be determined after the training period.
The applicant must have:
Skype and good quality audio call capability in order to conduct the interview.
The applicant must be the person who is actually performing the work. The contract is for direct hire. Agencies should not apply.
1 year or greater job related experience in all above areas.
Skills: grammar, english