We have two software products: one is SAAS, other is Desktop/Server installed. Looking for help with technical customer service including:
- level 1 ticket support
- daily systems review and report
In summary we want an expert in our products (from the user perspective) to help existing users.
- Expert skills in using modern software
- Ability to problem-solve user issues
- Dependable - *must* be present on-time every time with reliable internet
- Conscientious - *must* care about doing the job well
- Willingness to learn
- Good written English communication. Spoken communication rarely required and only after sufficiently trained in product knowledge.
9-5 less lunch in AEST (UTC+10) making 7h/day, 5 days per week for 35h/week.
Please address each of the Essential Requirements above in your application.