Job details

Technical Support for SAAS Products

Posted

23 days ago

Worldwide
We have two software products: one is SAAS, other is Desktop/Server installed. Looking for help with technical customer service including:
- level 1 ticket support
- daily systems review and report

In summary we want an expert in our products (from the user perspective) to help existing users.

Essential Requirements:
- Expert skills in using modern software
- Ability to problem-solve user issues
- Dependable - *must* be present on-time every time with reliable internet
- Conscientious - *must* care about doing the job well
- Willingness to learn
- Good written English communication. Spoken communication rarely required and only after sufficiently trained in product knowledge.

Hours:
9-5 less lunch in AEST (UTC+10) making 7h/day, 5 days per week for 35h/week.
Immediate start.

Please address each of the Essential Requirements above in your application.
  • More than 30 hrs/week
    Hourly
  • More than 6 months 6+ months
    Project Length Duration
  • Intermediate
    I am looking for a mix of experience and value Experience Level
  • $10.00-$15.00
    Hourly
  • Project Type: Ongoing project

Skills and Expertise

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About the client

4.95 of 28 reviews
  • Australia
    Brendale 02:59 pm
  • 40 jobs posted
    80% hire rate, 1 open job
  • Member since Oct 25, 2013