Technical Support project manage

Web, Mobile & Software Dev Product Management Posted 3 years ago

Hourly

Less than 30 hrs/week
3 to 6 months

Start Date

April 1, 2013

Details

Technical Support project manager to manage all daily enterprise technical support tickets, distributing them to the first line and second line of support team (developers), tracking support tickets to completion and closing tickets. Follow up on weekly support reports for points/hours usage and point/hours availability for time and material projects.   Must also provide client facing demonstrations on usage of the company tech support portal for all projects going into warranty cycle phase and project manage ongoing support projects. Will manage multiple technical support projects. Must be comfortable in a collaborative fast-pace environment. Excellent attention to detail.


Contractor requirements
You need to be able to speak, read, and write perfect English. You must also be familiar with following software: Microsoft Office, Microsoft Project, Google Skype, Lync preferred, with a rating of 4+.  Understanding of multiple software life-cycle models

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Skills: english, software-development

  • Other Skills:

Activity on this Job

Last Viewed by Client: 3 years ago

Hired: 1


About the Client

(4.98) 98 reviews

United States
Avon 05:31 PM

289 Jobs Posted
58% Hire Rate, 1 Open Job

Over $50,000 Total Spent
194 Hires, 6 Active

$18.89/hr Avg Hourly Rate Paid
43,205 Hours

Member Since Jul 14, 2011