Tier 2: Client Support

Customer Service Technical Support Posted 3 years ago


Hours to be determined
More than 6 months

Start Date

December 11, 2012


Our company provides online marketing solutions to ecommerce sites.  We have partnered with many platforms, such as Shopify, Magento, Bigcommerce, Volusion, Xcart, etc.

For this position, we are looking for someone with ecommerce platform experience to help assist customers with installing our apps and troubleshooting problems in their account.  You would interface directly with customers and help them with any installation issues they may be experiencing.

The requirements for this position are:

- Familiarity with ecommerce platforms, like the ones I listed above
- Familiarity with HTML and other coding languages
- Able to provide on-call support to customers between the hours of 8am and 7pm PST.  This doesn't mean you need to work all hours between that window, it just means availability within that window is preferred.
- You will help customers via email and live chat

To confirm the above requirements have been read, please reply with what ecommerce platform(s) you are proficient in and your availability.

We like to get back to our customers quickly, so being available and responsive are key.

The position will require 10 hrs or less a week, but will likely increase in hours over the next few weeks.

Skills: marketing, troubleshooting

  • Other Skills:

Activity on this Job

Last Viewed by Client: 3 years ago

Invites Sent: 5

Unanswered Invites: 0

Hired: 1

About the Client

(5.00) 3 reviews

United States
Mountain View 02:23 PM

7 Jobs Posted
43% Hire Rate, 1 Open Job

Over $10,000 Total Spent
5 Hires, 0 Active

$16.36/hr Avg Hourly Rate Paid
790 Hours

Member Since Aug 13, 2012