Web Dev/Host Customer Service & Administrative Support Specialist

Customer Service Technical Support Posted 2 years ago

Hourly

Hours to be determined
More than 6 months
$$

Intermediate Level

Start Date

October 16, 2013

Details

Hourly rate: $2.22 - $5.55

We are looking for a team player to become our new support staff member.  All candidates must be well versed with the WHMCS billing/support system, and be able to handle chat/ticket based support.  Additionally, the ideal candidate should be comfortable switching between roles.  While this job will have a heavy focus on maintaining WHMCS billing and support, examples of additional roles may include projects such as assisting to delegate tasks to developers, interacting with clients (mostly through live chat / ticket system, sometimes via email, and perhaps occasionally over VOIP), preparing/reviewing monthly invoices, and other similar administrative tasks.

We are a growing business, and we strongly believe that this job could be a tremendous opportunity for the right person.  We expect to benefit greatly from someone who's able to fill this wide range of admin and support roles, and we also hope to provide that person with useful new skills and experiences.  Finally, by joining now while we are finalizing our WHMCS customizations, this person will have the opportunity to help design their work environment based on their past experience.

Top Priority Technical Skills and Experience:
* WHMCS (billing/support system)
* Google Apps (collaboration and storage)
* WordPress (blog and content management system)
* Asana (project and task management)

Additional Desirable Technical Skills and Experience:
* Line2.com
* HTML
* Godaddy (Domain Registration)
* FTP
* cPanel
* WHM
* Magento
* Drupal
* Social Media
* SEO
* Skitch/Evernote

We look forward to receiving your application!

  • Other Skills:

Activity on this Job

Last Viewed by Client: 2 years ago

Hired: 2


About the Client

(5.00) 15 reviews

United States
Salt Lake City 08:05 PM

35 Jobs Posted
69% Hire Rate, 1 Open Job

Over $50,000 Total Spent
29 Hires, 9 Active

$6.99/hr Avg Hourly Rate Paid
11,245 Hours

Member Since Feb 2, 2012