We are prepping to scale [our LA Based startup] rapidly, and we need English speaking team members who are very comfortable over the phone to handle customer-relations and complaints as well as provide office-administration assistance.
The position entails:
1) Communicating with English speaking business partners via phone and with email-support
2) Administrative-support using our CRM, and information storage systems
3) Fielding customer service calls from buyers, and using complaint-management skills to calm upset clients
4) Creating and quality assurance testing Wordpress content pages for business partner offerings
5 ) Pro-active handling of other Operations tasks as needed.
Bonus if you are familiar with:
Batchbooks, Google Apps, Skype, and Trello.
Training is provided for all of the above. We want team members with strong communication skills who can work in the PST time zone.
Who is your favorite superhero?
Skills: administration, english, email-support, quality-assurance, training, customer-relations, office-administration